Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we’d love to meet you.
As we continue to grow, we’re looking for a Design Technologist to help shape the platform experiences that power Hi Marley. You’ll work with two teams, Network and Core Services, whose work sits underneath every Hi Marley product: how carriers connect with their partners and vendors, and how they set up, manage, and monitor the platform itself.
This role is for a designer first. You bring strong interaction and visual design skills, an interest in complex configuration and data-heavy interfaces, and curiosity about how things are built. Over time, we want this role to grow into front-end work, so if you already write some code or are eager to learn, we’d love to hear from you.
You won’t be shipping production front-end code. Instead, you’ll bring designs to life in our coded prototypes, with Engineering owning the production build. You’ll report to the Director of Design, work closely with Product and Engineering on both teams, and learn alongside designers who work in design and code every day.
Teamwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 3 days each week.
What You’ll Do:
- Design platform features: Work with PMs and engineers to take features across Network and Core Services from problem framing through final designs, covering user flows, edge cases, and interaction states.
- Help make complex configuration feel simple: Design admin and self-configuration experiences (settings, permissions, user and organization management, rules, and routing) that help carrier admins set up and run Hi Marley with confidence.
- Design clear, data-heavy screens: Create tables, filters, logs, dashboards, and status views that help admins and internal teams understand network activity, integration health, and system behavior at a glance.
- Work in our code prototypes: Use our coded prototype environment to test ideas, explore interactions, and show engineering how a design should behave, with support from the team as your front-end skills grow.
- Contribute to our design system: Use our design system consistently, spot patterns that repeat across both teams, and help turn them into reusable, documented components.
- Collaborate across two teams: Join team rituals, share work early, explain your design choices, and learn to balancebalance scope, speed, and quality with your PM and engineering partners.
- Learn from users: Help planPlan and run usability tests with carrier admins, operations leads, and internal teams, and turn what you learn into design changes.
What We’re Looking For:
Required
- 3+ years of relevant experience in Product, UX, or Interaction Design
- A portfolio that shows strong interaction and visual design craft, a clear process, and how you thought through edge cases and states
- Proficiency in Figma and comfort working within a design system
- Interest in designing for complex workflows, such as forms, settings, permissions, or data-heavy screens
- Working knowledge of accessibility basics, including keyboard navigation, focus states, and contrast
- Clear communication, curiosity, and a habit of seeking out feedback
- A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly
Nice to Have
- Some front-end experience (HTML, CSS, JavaScript, or React), or a clear interest in learning it. This is where we want the role to grow over time.
- Experience prototyping in code, including with AI-assisted coding tools
- Experience designing admin consoles, configuration tools, or dashboards
- Familiarity with integrations, APIs, or developer-facing tools
- Experience with B2B SaaS, insurance, or other operations-heavy products
Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of $82,600–$129,800 depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.
- Equity grants for all employees
- A 4% matching 401(k) program
- Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
- Monthly wellness stipend
- Paid parental leave
- A flexible vacation policy - we all work hard and take time when we need it
At Hi Marley, our culture is built on three core values that every employee embodies:
- Max Courage – We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
- Be Humble – We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
- Ubuntu (“I am because we are”) – We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential — together.
- A fun, lively startup culture that embraces creativity and innovation
- Core values-based leadership that guides our decision-making and daily interactions
- A culture of engagement, diversity, inclusion, and belonging — everyone’s voice matters
- Flexible, hybrid work environment that values balance and trust
- Ample opportunities to learn, take on new challenges, and make an impact in a fast-growing organization
- Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx
Skills Required
- 3+ years of relevant experience in Product, UX, or Interaction Design
- Portfolio demonstrating strong interaction and visual design craft, a clear process, and thoughtful handling of edge cases and states
- Proficiency in Figma and comfort working within a design system
- Interest in designing complex workflows, including forms, settings, permissions, or data-heavy screens
- Working knowledge of accessibility basics, including keyboard navigation, focus states, and contrast
- Clear communication, curiosity, and a habit of seeking feedback
- Curiosity about AI and emerging technologies, with judgment to apply them thoughtfully and responsibly
- Front-end experience with HTML, CSS, JavaScript, or React, or a clear interest in learning it
- Experience prototyping in code, including with AI-assisted coding tools
- Experience designing admin consoles, configuration tools, or dashboards
- Familiarity with integrations, APIs, or developer-facing tools
- Experience with B2B SaaS, insurance, or operations-heavy products
What the Team is Saying
Hi Marley Compensation & Benefits Highlights
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Healthcare Strength — Benefits materials highlight day-one medical, dental, and vision coverage with mental-health support and options like HSA/FSA. Feedback suggests inclusive provisions such as fertility support and gender-affirming care are also offered.
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Retirement Support — A 401(k) match of 100% on the first 4% of compensation is described, with some sources noting immediate vesting. Feedback suggests this straightforward match enhances overall total rewards.
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Parental & Family Support — Paid parental leave is described as generous, with up to 14 weeks at 100% base pay for birth and 6 weeks for adoption, foster, or bonding. Feedback suggests family-building benefits and return-to-work support add meaningful value.
Hi Marley Insights
What We Do
Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS. Designed by insurance professionals, Hi Marley enables lovable, convenient conversations across the entire ecosystem, saving money and time for carriers while building customer loyalty through delightful interactions. Hi Marley's industry-leading collaboration, coaching and analytics capabilities deliver crucial insights that streamline carrier operations while enabling a frictionless customer engagement experience. The solution is made for the enterprise; it’s fast to deploy, easy to use and seamlessly integrates with core insurance systems. Through its advanced conversational technology, Hi Marley reduces friction – empowering innovative carriers to reinvent the customer and employee experience.
Why Work With Us
Our team is made up of people who care about each other and are passionate about what we do in and outside of work. We promote a culture of continuous learning, always seeking ways to be better for ourselves, our team and our customers. Creativity is encouraged and valued throughout the company and is paramount to our innovation.
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Hi Marley Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We thrive on teamwork and shared enthusiasm, which is why we are in the office for two days each week.
