By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE:
Join the Genius team helping sportsbooks level up with live data, expert services, and fan-first experiences that drive global engagement.
We're looking for a Sportsbook Customer Support Analyst to join our team in Tallinn. You'll provide day-to-day support to our Sportsbook clients, monitoring, investigating, and reporting on queries from teams across the business. You'll work closely with colleagues in our offices around the world.
WHAT YOU'LL DO:
- Support our Sportsbook clients, resolving queries quickly and to a high standard
- Prioritise and solve incoming requests from internal stakeholders
- Collaborate with internal teams, helping solve problems and escalating to the Development team when needed
- Keep clients updated with clear, timely feedback
- Create and maintain a knowledge base of known issues and solutions
- Take on additional tasks from your line manager as needed
- Work in shifts between 7:00 and 20:00, including weekends
WHAT YOU'LL BRING
- Strong verbal and written communication skills
- English at B2 level or above
- Good knowledge of standard computer programs and basic internet research skills
- Solid problem-solving skills
- Ability to multitask and stay accurate under pressure
- Ability to work independently, take initiative, and stay organised
The monthly salary for this full-time role ranges from €1580 to €2100 gross. This role will also be eligible to take part in Genius Sports Group's benefits plan.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
Skills Required
- Strong verbal and written communication skills
- English proficiency at B2 level or above
- Good knowledge of standard computer programs
- Basic internet research skills
- Solid problem-solving skills
- Ability to multitask and remain accurate under pressure
- Ability to work independently and take initiative
- Ability to stay organized
What the Team is Saying
Genius Sports Compensation & Benefits Highlights
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Healthcare Strength — Core offerings include medical, dental, and vision insurance alongside mental-health support and access to local Employee Assistance Programs; some listings also mention wellness initiatives, disability/life insurance, FSAs, and pet insurance. This breadth signals a comprehensive approach to wellbeing across key markets.
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Leave & Time Off Breadth — Annual leave is complemented by extra company‑wide days off between Christmas and New Year, World Mental Health Day, and a paid Volunteer Day. A Workcation program allowing a month per year working from elsewhere further enhances flexibility around time away and life balance.
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Retirement Support — U.S. materials cite a 401(k) with company match, while other regions reference pension schemes. These elements indicate long‑term financial support alongside core salary.
Genius Sports Insights
What We Do
Genius Sports is the layer between what happens on the field and how the world engages with it. Our solutions across the global sports ecosystem are underpinned by our next generation big data and artificial intelligence platform, GeniusIQ. By ingesting and computing multiple real-time data feeds, GeniusIQ powers a wide range of functions and applications across sports performance and officiation, fan engagement, advertising, and sports betting. Founded in 2001, Genius Sports is now one of the world’s largest sports technology companies, working with the likes of the NFL, NBA, EPL, FIBA, ESPN, Sky Sports, Flutter, DraftKings and 100s more. We're headquartered in New York and London, with offices in Los Angeles, Medellin, Tallinn, Sofia, Singapore, Lausanne, Manchester and Melbourne.
Why Work With Us
We are one team, being brave, driving change. Our company values help create a cohesive culture, where we think, feel and act like One Genius. We strive to create an environment where everyone feels a sense of belonging and the ability to make a difference, driving our vision to be everywhere in sports, redefining experiences through technology.
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Genius Sports Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
