By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE:
Join as a Sportstech Technical Support Team Lead. This role leads the technical support team responsible for service stability and operational performance across the business. You will manage daily team operations, act as the primary escalation point for major incidents, and coach and develop team members to deliver a high-performing, accountable team. The role requires strong people leadership, incident management, and stakeholder communication skills, ideally paired with experience in support operations and sports technology.
WHAT YOU'LL DO:
- Lead, support, and develop the Sportstech Technical Support team to deliver exceptional service and operational performance
- Oversee daily team operations, ensuring resources, priorities, and workloads are effectively managed
- Act as the primary escalation point for complex issues and major incidents, driving timely resolution and service stability
- Coach, mentor, and performance-manage team members through regular feedback, training, and development plans
- Manage recruitment, onboarding and scheduling to maintain a high-performing team
- Identify opportunities to improve processes, knowledge sharing, service quality, and operational efficiency
- Build strong relationships with stakeholders across the business
WHAT YOU'LL BRING:
- A collaborative leadership style that promotes accountability, ownership, and continuous improvement
- Strong competency in coaching and people management skills
- Proven ability to manage incidents, prioritise workloads, and deliver results in a fast-paced environment
- Excellent problem-solving, decision-making, and organisational skills
- Strong communication and stakeholder management abilities
- Ability to balance operational demands with team development and service improvement initiatives
- Strong analytical skills with the ability to use data and metrics to drive performance
IT WILL BE A BONUS IF YOU HAD
- Experience scaling or transforming support operations and team processes
- Experience leading or mentoring a technical support team
- Understanding of sports and sports technology
The monthly salary for this full-time role ranges from €2800 to €3600 gross. This role will also be eligible to take part in Genius Sports Group's benefits plan.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
Skills Required
- Collaborative leadership style promoting accountability, ownership, and continuous improvement
- Strong coaching and people management skills
- Proven ability to manage incidents, prioritize workloads, and deliver results in a fast-paced environment
- Excellent problem-solving, decision-making, and organizational skills
- Strong communication and stakeholder management abilities
- Ability to balance operational demands with team development and service improvement initiatives
- Strong analytical skills using data and metrics to drive performance
- Experience scaling or transforming support operations and team processes
- Experience leading or mentoring a technical support team
- Understanding of sports and sports technology
What the Team is Saying
What We Do
Genius Sports is the layer between what happens on the field and how the world engages with it. Our solutions across the global sports ecosystem are underpinned by our next generation big data and artificial intelligence platform, GeniusIQ. By ingesting and computing multiple real-time data feeds, GeniusIQ powers a wide range of functions and applications across sports performance and officiation, fan engagement, advertising, and sports betting. Founded in 2001, Genius Sports is now one of the world’s largest sports technology companies, working with the likes of the NFL, NBA, EPL, FIBA, ESPN, Sky Sports, Flutter, DraftKings and 100s more. We're headquartered in New York and London, with offices in Los Angeles, Medellin, Tallinn, Sofia, Singapore, Lausanne, Manchester and Melbourne.
Why Work With Us
We are one team, being brave, driving change. Our company values help create a cohesive culture, where we think, feel and act like One Genius. We strive to create an environment where everyone feels a sense of belonging and the ability to make a difference, driving our vision to be everywhere in sports, redefining experiences through technology.
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Genius Sports Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
