By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE:
Join the Genius team powering fan engagement with smart ads, AI-driven broadcasts, epic stats, and gamified experiences.
We're looking for a Technical Support Analyst to keep our sportsbook clients running smoothly.
WHAT YOU'LL DO:
- Respond to client queries and resolve issues quickly, clearly, and to a high standard
- Prioritise and solve problems raised by colleagues across the company and parent company
- Support fellow Support Analysts, escalating to the Development Team when needed and keeping clients informed
- Build and maintain a knowledge base of known issues and solutions
- Escalate issues you can't resolve, with clear context for the next team
- Monitor systems and flag anything unusual
- Handle confidential information responsibly
WHAT YOU'LL BRING:
- Strong verbal and written communication, English B2+
- Experience in customer support, ideally technical support
- Experience using ticketing systems
- Strong problem-solving skills and good judgement on when to escalate
- Able to multitask and stay accurate under pressure
- Comfortable with MS Office, online research, and our internal tools
- Basic knowledge of Windows Server, T-SQL, backups, and networking
The monthly salary for this full-time role ranges from €1910 to €2550 gross. This role will also be eligible to take part in Genius Sports Group's benefits plan.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
Skills Required
- English proficiency at B2 level or higher, with strong verbal and written communication skills
- Experience in customer support
- Experience using ticketing systems
- Strong problem-solving skills and judgment about when to escalate issues
- Ability to multitask and maintain accuracy under pressure
- Comfort using Microsoft Office, online research, and internal tools
- Basic knowledge of Windows Server, T-SQL, backups, and networking
- Technical support experience
What the Team is Saying
What We Do
Genius Sports is the layer between what happens on the field and how the world engages with it. Our solutions across the global sports ecosystem are underpinned by our next generation big data and artificial intelligence platform, GeniusIQ. By ingesting and computing multiple real-time data feeds, GeniusIQ powers a wide range of functions and applications across sports performance and officiation, fan engagement, advertising, and sports betting. Founded in 2001, Genius Sports is now one of the world’s largest sports technology companies, working with the likes of the NFL, NBA, EPL, FIBA, ESPN, Sky Sports, Flutter, DraftKings and 100s more. We're headquartered in New York and London, with offices in Los Angeles, Medellin, Tallinn, Sofia, Singapore, Lausanne, Manchester and Melbourne.
Why Work With Us
We are one team, being brave, driving change. Our company values help create a cohesive culture, where we think, feel and act like One Genius. We strive to create an environment where everyone feels a sense of belonging and the ability to make a difference, driving our vision to be everywhere in sports, redefining experiences through technology.
Gallery
Genius Sports Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
