This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Job Family Definition:Designs, develops, integrates, and operates engineering tools and platforms supporting the software development lifecycle. Works as a hands-on individual contributor to improve CI/CD pipelines, automation, and developer workflows in collaboration with engineering, IT, and security teams.
- Review, validate, and process incoming requests ensuring all criteria, approvals, and prerequisites are met.
- Manage ticket lifecycle including triage, routing, tracking, and closure in alignment with SLAs.
- Identify and resolve blockers by coordinating across teams and stakeholders.
- Ensure high-quality ticket documentation and audit readiness.
- Act as a primary point of contact for engineering tool support inquiries.
- Provide proactive, structured updates and communicate risks, delays, or dependencies clearly.
- Manage stakeholder expectations and drive timely responses.
- Build effective working relationships across engineering and operations teams.
- Execute and follow standardized support processes with consistency.
- Identify process inefficiencies and contribute to improvements.
- - Maintain process documentation to reflect tool and organizational updates.
- Support best practices adoption across engineering tools workflows.
- Support or drive automation of repetitive processes using workflow tools and scripting.
- Contribute to system integrations using REST APIs and JSON-based data exchange.
- Improve workflow efficiency through automation and reduced manual effort.
- Collaborate with tool owners on automation and integration initiatives.
- Support access provisioning lifecycle (onboarding, modification, deprovisioning).
- Participate in periodic access reviews to ensure compliance and security.
- Perform access cleanup and ensure data accuracy across systems.
- Ensure compliance with governance and audit requirements.
- Bachelor’s degree or equivalent experience in Information Technology, Engineering, or related field.
- 1- 3+ years of experience in engineering tools support, service desk, or operations roles.
- Ability to manage ticket workflows and stakeholder communication with increasing independence.
- Experience with tools such as Jira, Confluence, GitHub, or similar platforms.
- Familiarity with automation tools and API integrations (REST/JSON).
- Strong analytical, organizational, and communication skills.
- Ownership and accountability
- Strong stakeholder communication
- Process improvement mindset
- Operational excellence focus
- Ability to scale with role complexity and responsibility
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
EngineeringJob Level:
TCP_03
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Recruitment Fraud Alert
We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
Skills Required
- Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
- Typically 4-6 years of relevant software engineering or DevOps experience
- Experience with software development and scripting
- Experience with CI/CD systems and automation
- Experience with API-based integrations
- Experience with cloud-based systems
- Ability to build and operate CI/CD pipelines and tooling platforms
- Experience integrating and automating workflows across GitHub, Jenkins, and Atlassian tools
- Ability to troubleshoot and resolve tooling and pipeline issues
- Follows enterprise security, compliance, and operational standards
- Strong collaboration and communication skills
- Familiarity with Cloud Architectures, Design Thinking, Microservices, Full Stack Development, Testing & Automation
Hewlett Packard Enterprise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hewlett Packard Enterprise and has not been reviewed or approved by Hewlett Packard Enterprise.
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Parental & Family Support — Parental leave provides six months of fully paid time for all parents and includes options to return part-time for up to 36 months. Additional supports like backup childcare, fertility and adoption assistance reinforce a family-friendly package.
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Wellbeing & Lifestyle Benefits — Wellness Fridays offer paid early-finish time each month alongside resources such as on-site gyms, mental health tools, and paid volunteer time. These programs emphasize balance and personal well-being.
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Retirement Support — Retirement programs include a 401(k) with a 100% match on the first 4% of base salary and an Employee Stock Purchase Program. Retirement Transition Support enables part-time work for employees nearing retirement.
Hewlett Packard Enterprise Insights
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology. More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
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