Akeneo is the leading AI-powered Product Data Platform that helps brands, manufacturers, distributors, and retailers unify product data and pricing to power better product experiences, smarter decisions, and business growth in an AI-driven commerce world.
We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfilment. At Akeneo, you’ll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.
Learn more about our culture and values via our Career page.
Job descriptionJoin Akeneo’s Customer Engineering & Quality (CEQ) team, operating at the intersection of software engineering and real-world product usage. This role helps ensure customers experience a reliable, high-performing platform by digging into complex technical issues, resolving root causes, and proactively strengthening our systems.
What is great about this role and opportunity? This role offers a unique vantage point across the entire Akeneo Product Cloud, where you will see the immediate, tangible impact of your code on the people who rely on it every day. Rather than just clearing a ticket queue, you will trace problems across the full stack from application code and slow queries to background jobs and underlying infrastructure turning customer feedback and production data into lasting gains in performance, scalability, and cost-efficiency. Supported closely by experienced Senior and Staff Engineers, you will grow from shipping individual fixes to owning end-to-end architectural improvements in a collaborative, high-trust environment.
What you will actually do
Investigate and resolve complex customer issues: Reproduce technical problems, trace evidence across application and infrastructure layers to find the root cause, and either ship a validated fix within our PIM scope or collaborate with the owning product team.
Drive proactive platform improvements: Turn customer feedback and production insights into lasting gains in system performance, reliability, observability, and cost-efficiency. Cutting recurring failures and manual work before they cause incidents.
Ship maintainable, production-ready code: Deliver fixes, tooling, and performance upgrades with built-in tests and clear documentation, safely validating every change in production.
Monitor systems and improve observability: Use logs, metrics, and dashboards to track service health, refine instrumentation, and reduce alert noise so real customer-impacting issues stand out.
Participate in collaborative incident response: Join a supported on-call rotation to triage alerts, assess customer impact using existing runbooks, safely mitigate production issues alongside senior engineers, and document learnings to prevent future occurrences.
What you will bring to the team
Solid software engineering fundamentals: Practical experience building maintainable software using strong development principles, automated testing, and data structures, with an eagerness to deepen your system design judgment.
Full-stack adaptability: Hands-on coding ability and willingness to work across TypeScript/React, PHP, and automation tooling (experience with SQL, Linux, GCP, containers, or infrastructure-as-code is helpful, though you do not need to arrive as an operations specialist).
Systematic debugging and analytical mindset: A natural curiosity for how systems behave post-deployment, paired with the ability to test hypotheses, distinguish symptoms from root causes, and navigate ambiguous problems using data and evidence.
Responsible production habits and AI fluency: A thoughtful approach to safe deployments, rollbacks, and customer impact, combined with the ability to leverage modern AI coding tools (like Claude Code) to explore codebases and accelerate learning while maintaining strict data privacy and code ownership.
Clear, empathetic communication: The ability to translate complex technical findings into clear updates for Product Support, cross-functional engineering teams, and teammates, while openly giving and receiving feedback.
You don't need to tick every box. We strongly encourage candidates from all backgrounds to apply. If you are excited about this opportunity but your experience is slightly different, we still want to hear from you!
Salary range: This role has a base salary range of 80,000 USD to 130,000 USD
Interview process30-minute screening call with a member of our Talent Acquisition team
45-minute technical project walkthrough with the hiring manager.
90-minute behavioural interview with up to three members of the product line.
90-minute technical interview with Staff Engineers.
- Work-Life Balance: Enjoy 25 days of annual leave with flexible working hours, and a hybrid setup allowing 3-4 days working from home. Option to Work from Anywhere for up to 30 days per year.
- Home Office & Commuting Allowance: Enjoy a $600 budget to enhance your home office and an $80 monthly sustainable transportation allowance for eco-friendly commuting.
- Generous Parental Leave: Benefit from 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent. A gradual return to work program is also available.
- Community & Support: Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company.
- Professional Development: Access a $1,000 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme."
- Comprehensive Onboarding: Start on the right foot with a structured company onboarding program.
- Health & Insurance: Receive 100% employer contribution for employees and their dependents for medical, dental, and vision benefits up to the set caps.
- Financial Security: Benefit from a 401k with a 4% company match and short as well as long-term disability insurance.
- Mental Health Support: Access individual and confidential sessions with a mental health practitioner or coach of your choice.
For more information about benefits, don’t hesitate to contact our Talent Acquisition team.
Skills Required
- Practical experience building maintainable software using strong development principles, automated testing, and data structures
- Hands-on coding ability with TypeScript and React
- Hands-on coding ability with PHP
- Ability to systematically debug ambiguous technical problems using data and evidence
- Ability to work responsibly with safe deployments, rollbacks, production changes, and customer impact
- Ability to communicate complex technical findings clearly and empathetically to technical and cross-functional teams
- Willingness to work across the full stack and participate in supported incident response and on-call rotation
- Experience with SQL, Linux, GCP, containers, or infrastructure-as-code
- Ability to leverage modern AI coding tools while maintaining data privacy and code ownership
What the Team is Saying
Akeneo Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is presented as notably strong, including employer-paid medical, dental, and vision in the U.S. (subject to plan caps) and robust French medical coverage. Mental-health support and disability insurance further reinforce the healthcare offering.
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Leave & Time Off Breadth — Paid time off is described as generous in multiple regions, with substantial annual leave in the U.S. and additional entitlements like RTT days in France. Flexibility is enhanced by hybrid work and limited work-from-anywhere options.
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Parental & Family Support — Parental policies include extended paid maternity leave, paid leave for second parents in the U.S., and a gradual return-to-work program. These provisions position family support as a clear strength of the package.
Akeneo Insights
What We Do
Akeneo is the Product Experience (PX) company and global leader in agentic-first Product Cloud solutions, providing the foundational operating system for the AI-powered commerce era. With its Product Cloud, Akeneo enables brands, manufacturers, distributors, and retailers to centralize, govern, and orchestrate their product information, transforming fragmented data into trusted, actionable assets. With the integration of PricingHUB, Akeneo extends its platform beyond product data to unify product data and pricing — the two signals that drive discovery, conversion, and business performance. Together, Akeneo helps organizations move from managing product information to making better business decisions, aligning what they sell and how they sell it to compete and win in a rapidly evolving, AI-driven market. Leading global brands, including Chico’s, TaylorMade Golf, Rail Europe, and more, trust Akeneo to scale their commerce initiatives and deliver consistent, high-performing product experiences.
Why Work With Us
We’re all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You’ll grow in a dynamic environment where your ideas and expertise will make an impact. You’ll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.
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Akeneo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Get the work-life balance you need with flexible working hours and the option of working from home 3 to 4 days a week.
