At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners vets and service providers alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That's why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers!
Our Opportunity:
Chewy is seeking a Software Development Manager to join our Routing Execution team within the Outbound Science and Technology group in Boston, MA. This team is responsible for building and scaling systems that power intelligent order routing; ensuring customers receive their orders quickly, reliably, and cost-effectively.
As an engineering leader, you will operate with a strong sense of ownership over both your team and the systems you build. You will lead an engineering group while remaining close to the technology, guiding the building and implementation of scalable, high-performing solutions. You will collaborate across product, science, and operations teams to deliver results that directly impact client happiness and business outcomes.
This role requires a balance of technical depth, people leadership, and operational excellence. You will be responsible for developing talent, driving continuous improvement, and fostering a culture of accountability, collaboration, and innovation.
What You'll Do:
- Own delivery and outcomes for your team, ensuring high-quality, timely execution of projects that improve customer experience and operational efficiency
- Lead and develop a team of engineers (5+), providing coaching, feedback, and growth opportunities aligned with individual career goals
- Drive technical excellence by guiding system design, making sound architectural decisions, and contributing hands-on when needed
- Deliver scalable and reliable systems by applying guidelines in distributed systems, cloud-native development, and modular architecture
- Establish and enforce engineering standards across development, testing, deployment, and operational support
- Champion operational excellence, including system observability, monitoring, alerting, and continuous performance optimization
- Dive deep into technical challenges, partnering with engineers to fix complex issues and ensure long-term solutions
- Collaborate cross-functionally with product managers, scientists, and operations collaborators to define requirements and deliver impactful solutions
- Earn trust and influence collaborators by communicating clearly, making data-driven decisions, and aligning teams around technical strategy and priorities
- Continuously improve team processes and systems, driving efficiency, scalability, and maintainability
What You'll Need:
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience)
- 5+ years of professional software development experience
- 2+ years of experience leading or managing software engineering teams
- Strong proficiency in a modern programming language such as Java or Python
- Experience designing and building scalable, distributed systems using cloud platforms (e.g., AWS, Azure, GCP)
- Strong system design and problem-solving skills, with the ability to evaluate trade-offs and drive pragmatic decisions
- Demonstrated ownership of systems or projects, with a track record of delivering results in a fast-paced environment
- Proven ability to develop and grow engineers through coaching, mentorship, and feedback
- Strong communication and collaboration skills, with the ability to influence both technical and non-technical stakeholders
- Ability to balance strategic thinking with hands-on execution
Bonus:
- Experience building systems at eCommerce scale
- Experience with Spring-based microservices
- Experience with AWS and cloud-native architectures
- Experience in supply chain, logistics, or operations research domains
- Experience building distributed, highly available, and high-performance systems
The base salary range for this role is $149,000 - $225,000.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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