Site Reliability Engineer I - Sales Operations

Site Reliability Engineer I - Sales Operations

  

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

   

Job Summary

This role supports the global Sales organization by delivering and maintaining lab environments, customer Proof of Concepts (POCs), demonstrations, and technical validation platforms. This role partners closely with Sales Engineers, Account Teams, and customers to ensure technical environments are available, functional, and capable of demonstrating the value of HPE Networking solutions.

The ideal candidate combines technical aptitude with a customer-first mindset and enjoys solving problems that help accelerate sales opportunities and improve the customer experience. The role supports lab operations, demo environments, automation initiatives, and customer-facing technical engagements while developing expertise across networking, infrastructure, virtualization, and cloud technologies.

Core Responsibilities

 

Sales & Customer Success Enablement

• Assist Sales Engineers in delivering customer demonstrations and POCs.

• Help provision, configure, and maintain environments required for customer evaluations.
• Support customer-facing technical activities and troubleshooting efforts.
• Contribute to successful technical validation and proof-of-value engagements.
• Ensure lab resources are available to meet business and customer timelines.

 

Lab & Demo Environment Operations

• Maintain physical and virtual lab infrastructure supporting sales opportunities.

• Support deployment of networking, security, cloud, and data center solutions.
• Validate lab readiness before customer demonstrations and testing activities.
• Assist with software upgrades, hardware installations, and environment refreshes.

 

Technical Support & Issue Resolution

• Respond to lab-related incidents impacting customer or sales activities.

• Troubleshoot infrastructure, networking, and virtualization issues.
• Collaborate with senior engineers to resolve complex technical challenges.
• Document solutions and contribute to knowledge-sharing initiatives.

 

Automation & Continuous Improvement

• Develop basic automation scripts and tools to improve efficiency.

• Reduce manual effort through workflow automation.
• Help improve lab deployment speed and customer responsiveness.
• Contribute ideas to enhance operational excellence and customer experience.

Cross-Functional Collaboration

• Partner with Sales, Product, Engineering, and Support teams.

• Participate in customer escalation and solution-validation activities.
• Support strategic customer opportunities requiring custom lab solutions.
• Build strong relationships with internal stakeholders and field teams.

 

Qualifications

Required

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).

• 0-3 years of relevant experience.
• Basic understanding of networking technologies, virtualization, and operating systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer-service mindset.
• Willingness to learn new technologies and support customer-facing activities.

Preferred

Exposure to networking technologies and protocols.

• Experience with VMware, Linux, Windows, or cloud platforms.
• Basic scripting knowledge (Python, PowerShell, or Bash).
• Experience supporting labs, demonstrations, internships, or customer environments.
• Interest in pre-sales engineering or customer success roles.

 

Success Measures

• Customer and Sales Engineer satisfaction.

• POC and demo environment availability.
• Speed of lab provisioning and issue resolution.
• Successful support of customer evaluations and technical validations.
• Adoption of automation and operational improvements.
• Quality of documentation and knowledge sharing.
• Ability to independently manage routine sales-support requests.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Sales

Job Level:

TCP_01

    

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 77,500 - 179,000 in Texas & Virginia
This range reflects the minimum to maximum combined base and target-level sales compensation that would be paid if the hire performs at 100% of their sales plan. Of that on-target pay amount, the mix of base salary and target-level sales compensation is 75%/25%."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.