The Services Engagement Manager (SEM) is responsible for setting our R&D and Quality Cloud customers up for success and representing the entire value proposition and effort behind a R&D and Quality Cloud Implementation.
This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams.
With a passion for Software Implementation and expertise in Life Sciences R&D and Quality Sales, our ideal candidate will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs. RFx Responses, and delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with strategic alignment of the team prior to project start.
What You’ll Do
- Align closely with sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver
- Set client and internal stakeholder expectations correctly with a focus on long-term success
- Define the right Implementation Proposals and Statement of Works in line with the customer needs and Veeva’s best practices
- Position integration development, migration, training and other services that may be needed for a successful customer experience
- Work with services and service leadership to ensure successful project delivery aligned to proposed implementation plan include the pipeline of opportunities and staffing management accordingly
- Travel estimate: Less than 25% (within China)
Requirements
- 3+ years of experience delivering or selling software services, software service delivery background is a must.
- Direct experience in Life Sciences with R&D or Quality experience
- Strong written and verbal communication skills in both Chinese and English
- Ability to engage audiences of varying perception levels (IT and Business)
- Team player attitude
- Bachelor’s Degree required
- Candidate must be based in Shanghai or Suzhou and have the legal right to work
Nice to Have
- Experience with Cloud-based solution deployment / implementation and agile methodologies
- Background includes exposure to compliance and validation standards in the Life Sciences industry
- Proven success selling services
#LI-MidSenior
Skills Required
- 3+ years of experience delivering or selling software services
- Software service delivery background
- Direct Life Sciences experience with R&D or Quality
- Strong written and verbal communication skills in Chinese and English
- Ability to engage both IT and business audiences
- Team player attitude
- Bachelor's degree
- Based in Shanghai or Suzhou
- Legal right to work in China
- Experience with cloud-based solution deployment or implementation
- Experience with agile methodologies
- Exposure to Life Sciences compliance and validation standards
- Proven success selling services
Veeva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.
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Healthcare Strength — Health, dental, vision, and mental health coverage are provided alongside HSA/FSA options, with some locations adding fitness reimbursements or gym support. These offerings contribute to a comprehensive core healthcare package.
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Equity Value & Accessibility — Broad-based equity, RSUs/options, and an employee stock purchase plan are part of total rewards, with widespread participation noted across the company. In several roles, equity is considered a meaningful component that lifts total compensation.
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Parental & Family Support — Support includes maternity and paternity leave, adoption assistance, fertility benefits, childcare benefits, and family medical leave. These programs signal a family-friendly approach to time off and caregiving needs.
Veeva Insights
What We Do
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.
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