Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
We are looking for a motivated and technically minded ServiceNow Technical Consultant to join our growing ServiceNow delivery team. This is an excellent opportunity for a consultant with hands-on ServiceNow experience who is looking to further develop their technical and consulting capabilities while working on enterprise-scale transformation projects.
You will work closely with senior consultants, developers, architects, and clients to support the design, configuration, implementation, and enhancement of ServiceNow solutions. The role will provide exposure across multiple ServiceNow modules, including ITSM, HRSD, SPM, and ITOM, as well as system integrations and platform development.
Key Responsibilities- Support the design, configuration, and implementation of ServiceNow solutions.
- Assist in the preparation of solution design documentation, including High-Level and Low-Level Designs.
- Configure and customise ServiceNow applications in accordance with platform best practices.
- Participate in requirements gathering workshops, design discussions, and solution playback sessions.
- Support the development and testing of integrations using APIs, IntegrationHub, MID Server, REST, and SOAP services.
- Collaborate with senior consultants, developers, and client stakeholders throughout delivery engagements.
- Assist with system testing, defect resolution, and deployment activities.
- Prepare and maintain project documentation, user guides, and technical artefacts.
- Contribute to process improvement initiatives and ServiceNow best practices.
- Provide ongoing support and enhancement recommendations to clients where required.
- Approximately 2-4 years' experience working with the ServiceNow platform.
- Hands-on experience configuring and supporting ServiceNow solutions.
- Exposure to one or more ServiceNow modules such as:
- ITSM (IT Service Management)
- HRSD (Human Resources Service Delivery)
- SPM (Strategic Portfolio Management)
- ITOM (IT Operations Management)
- Understanding of ServiceNow platform capabilities, configuration, and administration.
- Experience or exposure to integrations using REST APIs, SOAP, IntegrationHub, or MID Server.
- Strong analytical and problem-solving skills.
- Ability to translate business requirements into practical technical solutions.
- Good communication and stakeholder engagement skills.
- Strong documentation and organisational capabilities.
- Exposure to SAP SuccessFactors integrations or HR technology platforms.
- Experience working within Agile project environments.
- Previous consulting or customer-facing experience.
- Experience supporting enterprise-scale ServiceNow implementations.
- Strong willingness to learn and develop technical expertise.
- Team-oriented with a collaborative approach.
- Detail-oriented and committed to delivering quality outcomes.
- Proactive, adaptable, and customer-focused.
- Effective communicator with a professional and positive attitude.
- Opportunity to work on enterprise-scale ServiceNow transformation programs.
- Exposure to a broad range of ServiceNow modules and technologies.
- Supportive and collaborative delivery environment.
- Ongoing training, certification, and career development opportunities.
- Hybrid working flexibility across Sydney, Melbourne, or Brisbane.
Workplace type:
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Skills Required
- Approximately 2-4 years of experience working with the ServiceNow platform
- Hands-on experience configuring and supporting ServiceNow solutions
- Exposure to one or more ServiceNow modules, including ITSM, HRSD, SPM, or ITOM
- Understanding of ServiceNow platform capabilities, configuration, and administration
- Experience or exposure to integrations using REST APIs, SOAP, IntegrationHub, or MID Server
- Strong analytical and problem-solving skills
- Ability to translate business requirements into practical technical solutions
- Good communication and stakeholder engagement skills
- Strong documentation and organizational capabilities
- Exposure to SAP SuccessFactors integrations or HR technology platforms
- Experience working within Agile project environments
- Previous consulting or customer-facing experience
- Experience supporting enterprise-scale ServiceNow implementations
NTT DATA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NTT DATA and has not been reviewed or approved by NTT DATA.
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Fair & Transparent Compensation — Feedback suggests salary bands and grades are clearly defined, making ranges and promotion criteria easier to understand. Standardized HR processes provide visibility into levels across common delivery roles.
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Healthcare Strength — Feedback suggests the package includes comprehensive medical, dental, and vision options with HSA/FSA eligibility. Global materials emphasize comprehensive insurance and wellbeing as baseline offerings across regions.
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Wellbeing & Lifestyle Benefits — Flexible work options, including remote/hybrid arrangements, are highlighted as core benefits and can support work–life balance. Some delivery teams report more manageable hours than strategy consultancies, improving perceived value for time.
NTT DATA Insights
What We Do
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity
