Service Segment Operational Support

Job Description:

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

How you will make your mark:

• Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
• Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
• Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
• Collaborates with regions/WW regarding service and support planning, implementation and performance.
• Responsible for revenue and margin contribution of one solution or related set of services.
• Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
• Leads key business initiatives in support of operational or financial improvement.

• First-level university degree or equivalent work experience required; advanced degree is a plus, Business Administration, Industrial Engineering, Systems Engineering, or related areas.
• Typically 5+ years of experience in Account Management, Executive Account Management, or other customer-facing roles.
• Advanced English level required.
• Intermediate Portuguese level is a plus.
• Advanced proficiency in Microsoft Excel required.
• Experience with Power BI and Power Automate required.

• Moderate knowledge of the IT and services industry, including company organization, policies, service offerings, end-to-end processes, tools, and routes to market.
• General technical understanding of products and services.
• Strong problem-solving skills, including root cause analysis and issue detection.
• Ability to lead teams and drive results in a collaborative environment.
• Proficiency with desktop applications and familiarity with financial reporting tools.
• Moderate planning, project management, and change management skills.
• Strong written and verbal communication skills.
• Ability to influence stakeholders within the same team and organizational level.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.