This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
The Service Advisor (SADV) acts as a partner who remotely manages the delivery of contracted proactive and support related services. The SADV brokers the engagement and leads the account delivery team for that contract. They are responsible for developing and maintaining a strong trusted relationship with their assigned customer(s). Whenever required the Service Advisor is accountable for the engagement and alignment with deeply technical back-end resources. The Service Advisor is an interface for customers in planning service improvements. They are responsible for monitoring the actual service level compared to the Service Level Agreement (SLA) defined in the Statement of Work. In addition, the SADV monitors and manages the cost of delivery, the revenue growth through upselling opportunities, the profitability, and the contract retention.
How you will make your mark:
Communicates with customer on an ongoing and regular basis on all aspects of service support
Defines the Account Support Plan on the base of the SLA and Proactive tasks
Coordinates the delivery team and resources
Conducts Operational Reviews and is responsible for the implementation of planned activities
Controls the actual service level vs. the SLA
Supports the customer in problem/escalation management
Accountable for monthly billing accuracy for the assigned HPE GreenLake deals
Identify and issue upsell opportunities based on customer request for growth or hardware removal
About you:
Bachelor / Master’s Degree or equivalent combination of education & experience
At least three years of experience in the IT industry focused on advanced customer support and/or account management and/or implementation of business IT systems and/or designing, maintaining, and implementing services for key accounts.
Project Management capabilities
Fluent in written and verbal English and Turkish
Industry sector knowledge (finance, manufacturing, etc.)
Ability to build & manage strong customer relationship via a remote environment
Ability to prepare clear, concise and persuasive communications for multiple audiences including demonstrating effective writing, presentation skills, listening actively
Ability to understand & analyze an issue or problem to develop & implement a corrective action plan
Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support
Advanced knowledge of MS Office package
Process Management software and tools
Advanced MS SharePoint skills
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
ServicesJob Level:
Intermediate
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Recruitment Fraud Alert
We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
Skills Required
- Bachelor’s or master’s degree, or equivalent combination of education and experience
- At least three years of IT industry experience in advanced customer support, account management, business IT systems implementation, or service design and delivery
- Project management capabilities
- Fluent written and verbal English
- Fluent written and verbal Turkish
- Industry sector knowledge, such as finance or manufacturing
- Ability to build and manage strong customer relationships remotely
- Strong written, presentation, listening, and persuasive communication skills
- Ability to analyze issues and implement corrective action plans
- Leadership ability to manage cross-cultural, cross-tower, and cross-business teams
- Advanced knowledge of Microsoft Office
- Experience with process management software and tools
- Advanced Microsoft SharePoint skills
Hewlett Packard Enterprise Compensation & Benefits Highlights
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Parental & Family Support — Parental leave is frequently highlighted as a standout, with extended fully paid time off and transition support for new parents. Additional offerings like backup childcare and family-care programs strengthen the family-friendly profile.
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Retirement Support — Retirement programs, including employer-supported 401(k) matching, are consistently cited as solid components of the package. Feedback suggests these offerings contribute meaningful long-term financial support.
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Wellbeing & Lifestyle Benefits — Work-life and wellness features such as Wellness Fridays, flexible/hybrid work, and volunteer time off are commonly emphasized. Feedback suggests these elements enhance balance and day-to-day experience.
Hewlett Packard Enterprise Insights
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology. More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
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