Senior Technology Implementation Consultant

About Wolters Kluwer Health

Wolters Kluwer Health's Clinical Decision Support Provider (CDSP) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients.
CDSP's mission is to improve care worldwide. To achieve this vision, CDSP has strived to deeply understand the challenges facing clinicians and provider organizations as they evolve their work-flow to cope with changing regulatory payment pressures while striving to deliver high quality and effective care.

Job Profile Summary

The Senior Technology Implementation Consultant is a client-facing role responsible for leading the successful delivery of complex healthcare technology integration projects across a diverse provider and payer landscape. This position partners closely with healthcare organizations to understand clinical, operational, and regulatory requirements, translating them into scalable, compliant technical solutions. The consultant leads the configuration and deployment of systems such as interoperability platforms, and other healthcare applications, ensuring seamless data exchange and alignment with industry standards (e.g., HL7 v2, FHIR).

Acting as a trusted advisor, the consultant guides customers on best-practice implementations that improve workflows, enhance patient outcomes, and support regulatory compliance. They collaborate with cross-functional stakeholders, including clinical teams, IT departments, and executive leadership, throughout the full project lifecycle, driving solution design and delivering high-quality implementations. Success in this role requires technical expertise, strong customer-centered communication skills, and the ability to navigate the complexities of the healthcare environment.

Job Qualifications

Experience:

• 5+ years of direct healthcare experience working with HL7 v2.x interfaces and API-based integrations, including customer-facing implementation or solutions engineering experience.

Education:

• Bachelor’s degree in computer science, information technology, business administration, healthcare informatics or a related field (or equivalent experience).

Other Knowledge, Skills, and Abilities:

• Hands-on experience with FHIR APIs and an understanding of SMART on FHIR authorization flows
• Bachelor’s degree in computer science, information technology, business administration, healthcare informatics or a related field (or equivalent experience).
• Sound understanding of REST APIs, JSON/XML, HTTP concepts, authentication methods (OAuth, API Keys, etc.)
• Experience using interface engines or integration tools (e.g. – Cloverleaf, Mirth/NextGen Connect, Rhapsody, Corepoint, etc.)
• Experience working directly with customers, with the ability to explain technical details to clients in a clear, business-friendly language. Experience translating requirements into data mappings, workflows and technical specifications.
• Strong troubleshooting, problem identification and solving skills with the ability to debug complex, cross-system issues.
• Experience with API testing/documentation tools (e.g. Postman, SOAP UI, etc.)
• Ability to read technical specs and EMR interface documentation and ability to produce/oversee technical documentation: API references, field mappings, onboarding build guides and troubleshooting playbooks.
• Time Management: Ability to handle multiple projects and deadlines.
• Proficient in analyzing and interpreting data using tools like Excel and SQL.

Other Related Duties

• Establish positive, collaborative relationships with customer representatives even under difficult or escalated circumstances.
• Act and communicate professionally as a representative of the Wolters Kluwer Health team
• Respond quickly and appropriately to customer questions, needs and requests and coordinate resources to meet those needs.

Performs other duties as assigned by supervisor.

• Travel 20% – 30%

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.