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Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Role
We are looking for Senior Technical Consultants with strong domain depth in Revenue Cloud or Consumer Goods. Depth in one of the two is what we require;
You will lead a work stream in sophisticated enterprise customer engagements as a hands-on advisor: designing the solution, guiding the build, and presenting and defending it with the customer. You will lead the evaluation of options, proactively manage risk, and see issues through to complete resolution.
YOUR IMPACT: Responsibilities
Lead the technical design and delivery of a work stream within your domain.
Drive application and technical design documents that follow Salesforce best practices and fit the customer's landscape.
Guide the team on integration, environment management, testing and platform standards.
Troubleshoot critical implementation issues through to resolution.
Manage customer expectations and negotiate solutions with the customer and third-party partners.
Mentor junior teammates and contribute to the growth of the Services Practice.
Up-skill on AI Fluency and AI-native delivery, using AI tools and developer assistants (e.g. Agentforce Vibes, Cursor, Claude).
MINIMUM QUALIFICATIONS
2+ years hands-on Salesforce delivery in Revenue Cloud (Revenue Cloud Advanced) or Consumer Goods Cloud.
7+ years as a Lead Developer overall doing solution design in a mid to large-sized organization.
Experience with key areas of enterprise architecture — integration technologies, single sign-on and master data management.
Experience with Waterfall and/or Agile implementation methodologies.
Proven ability to analyze, design and optimize business processes via technology and integration.
Strong written and verbal communication, and strong presentation skills — able to present and defend a point of view to a variety of audiences.
Able to work independently and be a self-starter.
Bachelor's degree required in Computer Science, Software Engineering, Business, or in a related field.
Highly beneficial to have any Salesforce.com product certifications prior to joining.Expected to gain these certifications within the first 3 months:
Certified Platform App Builder
Certified Platform Developer I
Certified Agentforce Specialist
Certified Sharing & Visibility Designer
Certified Integration Architect
plus the certification for your domain
PREFERRED QUALIFICATIONS
Leadership Qualities
PASSION: Passionate about Customer Success
BEGINNERS MIND: Always learning, approaches each interaction with an open mind, a great listener, and hands-on
THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller
URGENCY: Ability to move fast and drive business value and results
OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
TRUST: Trust the company's core values
ADAPTABLE: Excels in high levels of uncertainty and change
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Skills Required
- 2+ years of hands-on Salesforce delivery experience in Revenue Cloud Advanced or Consumer Goods Cloud
- 7+ years as a Lead Developer performing solution design in a mid-sized or large organization
- Experience with enterprise architecture, including integration technologies, single sign-on, and master data management
- Experience with Waterfall and/or Agile implementation methodologies
- Ability to analyze, design, and optimize business processes using technology and integration
- Strong written and verbal communication and presentation skills
- Ability to work independently and demonstrate self-starting behavior
- Bachelor’s degree in Computer Science, Software Engineering, Business, or a related field
- Salesforce product certifications
- Obtain Certified Platform App Builder, Certified Platform Developer I, Certified Agentforce Specialist, Certified Sharing & Visibility Designer, Certified Integration Architect, and domain certification within the first three months
- Leadership qualities including passion for customer success, adaptability, thought leadership, urgency, teamwork, and a beginner’s mindset
Salesforce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Salesforce and has not been reviewed or approved by Salesforce.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, and vision options, mental‑health programs, and low‑deductible or heavily subsidized tiers. Feedback suggests offerings like Lyra counseling, care navigation, and wellness reimbursements make access broad and user‑friendly.
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Parental & Family Support — Parental and family benefits are portrayed as robust, including paid leave for primary and secondary caregivers and extensive family‑building support such as fertility, adoption, and doula benefits. Backup childcare and caregiver resources provide practical help across different life stages.
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Leave & Time Off Breadth — Time‑off programs are highlighted as generous, with flexible PTO and hybrid options alongside seven days of paid Volunteer Time Off each year. Feedback suggests this combination supports work‑life balance and community engagement.
Salesforce Insights
What We Do
Salesforce is the #1 AI CRM, where Humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way. Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.
Why Work With Us
There’s no typical day in the life of a Salesforce employee. You could be transforming our next AI innovation — or transforming your community. Closing deals — or closing your laptop for a day of Volunteer Time Off. Driving change for our customers — or driving change within one of our high-performing teams.
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