Senior Technical Claims Specialist, Commercial Excess and Coverage

Posted Yesterday
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5 Locations
Remote or Hybrid
83K-174K Annually
Senior level
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Join us, and pursue your tomorrow, today.
The Role
Handles complex commercial excess and umbrella claims across the full claims lifecycle, including coverage analysis, investigations, liability determinations, reserving, litigation management, negotiations, settlements, and claim closure. Manages outside counsel, financial processing, risk transfer, regulatory developments, and business-partner relationships. Provides mentorship, serves as a subject-matter expert, and supports claims projects and process improvements.
Summary Generated by Built In
Description
Liberty Mutual has an exciting Senior Technical Claims Specialist opportunity within our Specialty Lines Excess Coverage department. In this role, under moderate direction, you will handle a book of Commercial Casualty Excess/Umbrella claims, throughout the entire claims life cycle. Excess claim types include, but are not limited to, premises liability, auto, products, mass torts, across the United States for both Coverage A and Coverage B claims on admitted and non-admitted paper. Complex Excess claims experience needed to evaluate claims with significant financial exposure. Additionally, you will be responsible for conducting investigations, recommending adequate reserves, monitoring, documenting, assessing any risk transfer potential, and settling/closing claims in an expeditious and economical manner within prescribed authority limits for the line of business.
*We are open to fill as a Senior Technical Claims Specialist I or II, depending on candidate experience.
Responsibilities
  • As the claims owner, determines coverage, investigates the claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and pays the claim; may deny claims.
  • Review lawsuit documentation and supporting documents, claims file, investigation, etc. Establish actions to be taken to resolve lawsuit. Includes determining loss coverage, amounts owed, discovery plans, setting reserves and negotiations.
  • Establish appropriate working team (Home Office Legal, Defense Counsel and Home Office Claims) based on allegations established in suit.
  • Responsible for managing the practices and billing activities of outside counsel. Accountable for security of financial processing of claims, as well as security information contained in claims files.
  • Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.).
  • Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues. May analyze the impact upon claims policies and procedures and advises Claims Management so appropriate action can be taken where required.
  • Leads and participates in special projects and performs other duties as assigned.

You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Boston, MA; Westborough, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Chandler, AZ; Las Vegas, NV; Plano, TX; or Suwanee, GA. Please note this policy is subject to change.
Qualifications
We are focusing on candidates who have:
  • Experience with Commercial Excess and Umbrella claims averaging $1-3 million or more required.
  • Excess claims experience with premises liability, employer's liability, environmental, auto, products liability, mass torts and other Commercial Casualty Claims experience.

Qualifications
  • Advanced to expert knowledge of commercial casualty claims investigation, coverage, reserving, expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment.
  • Advanced to expert level of skill in the area of customer focus, gaining support, teamwork, and adaptability.
  • Expert ability to identify and solve problems, achieve results and execute thoroughly.
  • Demonstrated ability to work independently, mentor other employees, and serves as a subject matter expert as normally acquired through 7 or more years of experience.
  • Ability to adapt to work in multiple claim systems.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

$83,000.00 - 174,000.00

Skills Required

  • Experience handling Commercial Excess and Umbrella claims averaging $1–3 million or more
  • Experience with premises liability, employer’s liability, environmental, auto, products liability, mass torts, and other commercial casualty claims
  • Advanced to expert knowledge of commercial casualty claims investigation, coverage, reserving, expense management, resolution strategy, negotiation, litigation management, and claims evaluation
  • Advanced to expert-level customer focus, gaining support, teamwork, and adaptability skills
  • Expert ability to identify and solve problems, achieve results, and execute thoroughly
  • Ability to work independently and mentor other employees
  • Seven or more years of relevant experience
  • Ability to adapt to multiple claim systems

What the Team is Saying

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Liberty Mutual Insurance Compensation & Benefits Highlights

  • Retirement Support — The benefits include a strong 401(k) match with additional annual contributions, and some roles reference a pension, indicating robust long-term savings support.
  • Leave & Time Off Breadth — The package features flexible time off, paid holidays, and multiple paid and unpaid leaves, with PTO that can increase with tenure.
  • Healthcare Strength — Coverage spans medical, dental, and vision alongside disability, life insurance, HSA/FSA options, EAP resources, and mental-health support, reflecting comprehensive healthcare breadth.

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The Company
HQ: Boston, MA
40,000 Employees
Year Founded: 1912

What We Do

Liberty Mutual Insurance exists to help people embrace today and confidently pursue tomorrow. A Fortune 100 company and global leader in property and casualty insurance, we’ve spent over a century creating innovative products, services and technologies to meet the world’s ever-changing needs and make a difference for our customers and communities.

Why Work With Us

We offer the agility, work flexibility, project ownership and access to emerging tech you’d expect from a start-up — combined with the stability, resources and benefits that come from working at a leading Fortune 100 company. All in a welcoming, inclusive environment that values the unique insights, perspectives and backgrounds of each person.

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Liberty Mutual Insurance Teams

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About our Teams

Liberty Mutual Insurance Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
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HQBoston, MA
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