Senior Systems Analyst

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Join Salesforce's Products and Technology team in Dallas, TX, where you'll serve as a trusted platform expert driving operational excellence and continuous improvement across our enterprise Salesforce ecosystem — including Agentforce and AI-powered capabilities. In this role, you'll partner with business stakeholders to deliver scalable solutions, ensure platform health, and help shape how technology enables Salesforce's core business processes.

What You'll Actually Be Doing

• Manage complex user access, technology compliance activities, and data migration tasks end-to-end, ensuring platform integrity and security standards are consistently met.
• Troubleshoot and resolve declarative and data issues in production, partnering with business stakeholders to complete process mapping and deliver moderate-complexity enhancements.
• Execute deployment runlists and environment sync activities, supporting a smooth and reliable Software Development Life Cycle using Agile methodology.
• Identify opportunities to experiment with new tools, practices, and platform capabilities — including AI features — to drive continuous improvement across supported business verticals.

You're Our Person If…

• You have 4–6 years of platform implementation or support experience in an Enterprise IT environment, with hands-on Salesforce Administration and configuration skills.
• You hold Salesforce Administrator (201), Platform App Builder, and Advanced Administrator (211) certifications.
• You're comfortable working independently across user and access management, data tools (Data Loader and Workbench), incident and problem management, and change management processes.
• You communicate clearly — in writing and in conversation — and can confidently translate technical concepts for business partners.
• A related technical degree required.

Even Better If…

• You have Salesforce development experience, including Apex and Lightning Web Components.
• You bring knowledge of Contingent Workforce Management or Vendor Management System principles.
• You have experience with end-to-end business process mapping across multiple verticals.
• You hold additional Salesforce certifications or have exposure to platform-native AI and automation capabilities.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.