Senior SRE, Software Engineering

Collections runs like an emergency room. You show up in crisis, get triaged by a stranger who doesn't know your history and leave with no follow-up. We're turning it into primary care for consumer finance. We started in the hardest, most broken stage, because if it works there it works anywhere.
70 million Americans fall behind on a debt every year. Most want to pay what they owe and can't find a way back. We've serviced over $20 billion in debt across more than 20 million consumers. We see more people with charged-off loans each year than all but the top five US banks. They rate us about 50% higher than the banks that lent them the money. Creditors net over 30% more with us because we collect more and charge less.
Most AI strips the human out of the work. We use it to do the opposite. In someone's hardest financial moment we make the experience more human. The more human we make it, the more people recover. Now we're moving upstream, catching people before they default and building across every stage of the consumer credit lifecycle. The one in collections today is the one who gets approved tomorrow.

As a Senior SRE you will ensure the reliability, scalability, and performance of January's production and internal systems as we scale from thousands to millions of borrowers. You'll establish SRE practices from the ground up - architecting resilient infrastructure, implementing proactive monitoring solutions, and building sustainable on-call processes that evolve with our rapid growth. Your work will directly tackle our current scaling challenges including database optimization, async workflow infrastructure, and data pipeline reliability while ensuring our engineering team can ship with confidence.

• Lead incident response and establish sustainable on-call practices, including comprehensive runbooks, blameless postmortems, and systematic improvements that reduce MTTR

• Develop and maintain self-service observability solutions using modern monitoring tools that provide actionable insights for troubleshooting and performance optimization

• Create and maintain infrastructure as code (using Terraform, CloudFormation) that allows for consistent, scalable, and secure cloud environments on AWS

• Partner closely with feature teams to architect resilient infrastructure for critical components (databases, networking, async workflows, data pipelines) that scale seamlessly

• Work closely with DevX to design and implement robust CI/CD pipelines with advanced deployment strategies (blue/green, canary) that enable teams to ship confidently and rapidly

• Advocate for best practices early in feature design, ensuring we design with reliability in mind and future-proof our services

• Expertise leading incident response for high-availability production systems, thorough root cause analysis, and fostering blameless postmortem culture

• Experience designing highly available deployment architectures across multiple targets (e.g. EC2, Fargate), with expertise in auto-scaling, health checks, and graceful degradation strategies

• Track record of implementing effective monitoring & observability solutions (e.g. Datadog, Prometheus, ELK), and evangelizing best practices

• Strong knowledge of AWS cloud services and infrastructure-as-code practices using tools like Terraform

• Experience with CI/CD pipelines and automation to enable reliable, efficient deployments

• Excellent communication skills with experience documenting processes and collaborating across engineering teams

We encourage you to apply even if your experience isn’t an exact match. We value professional development and on-the-job learning!

We are currently hiring for this position in our New York office.

As a New York City-based company, we are dedicated to transparent, fair, and equitable compensation practices that reflect our commitment to fostering an environment where all team members are valued and supported. We encourage individuals from all backgrounds to apply.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, veteran status, or any other legally protected characteristic.