We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.
We’re looking for people who:
Act with urgency, accountability, and purpose
Deliver high quality work with consistency and pride
Collaborate effectively and elevate those around them
Focus on outcomes that drive impact and growth
Job Description:
Join Pitney Bowes as a Software Support Engineer
Location - Pune
Experience - 4-6 years
Work model - Hybrid(3 days/week)
Purpose
The Technical Solution Specialist (TSS) supports customer queries via tickets, provides on-boarding support to our platform, technical issue resolutions after going live, change management, service and retention. TSS provide training on platform features, functions and its usage relating to their integration with our customers. TSS manages their data flow between different marketplaces & customers PIM/OMS Additionally, TSS builds required documentation for the understanding of Cresco system integration for the customers.
Accountabilities
Active ticket management & Regular review of stale tickets to keep ticket count down + tickets alive. Provide support to customers on your own tickets.
Correct classification of tickets into bugs vs. changes vs. product improvements and communication with customers accordingly.
Guiding customers on onboarding to platform and provide support for marketplace integration.
Chat support for active customer queries and potential customer.
Testing all client issues and bugs after resolution
Coordinate with different teams like development, finance, product etc. for support and fulfill the client queries.
Customer support status reporting every week to the management
Ensure delivery against SLAs. Cover other team members as needed.
Product improvement inputs
Proactive sale / peak campaign period support
Identify areas of expansion of scope for this function, providing relief to Engineering, and technical development for customer issues
Continually optimize processes and metrics for quality and customer experience
Escalate issues to marketplace support team + develop relationships to enable quick dispute resolution
Monthly FAQ articles
Measurables
95% of Support Tickets met within SLA’s (response times, ticket updates etc)
Keep open tickets under targets
Reduce number of Support tickets per customer by 20%
>90% CSAT on Support
Key Capabilities/Qualifications/Experience
At least 5 years in a similar role
Engineering or computer science background, understands cloud architecture and eCommerce. Basic Coding experience ideally Python, understanding of data flows & APIs. Ability to use Postman to make API calls.
Experience with eCommerce platforms like Shopify or Mirakl or Magento ( or any similar) will be a big plus
Must have excellent written & oral communication skills
Analytical and problem-solving skills
Able to keep calm under pressure
Enthusiasm and readiness to grow as a person
High levels of empathy and emotional intelligence
Must be willing to work in a fast-paced environment with a proactive attitude
Open-mindedness - think fast, unassisted and without a script
The Team
Pitney Bowes (NYSE: PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels. For additional information visit Pitney Bowes at www.pitneybowes.com.
We will:
• Provide the will: opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)
Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.
All interested individuals must apply online.
Skills Required
- At least 5 years in a similar role
- Engineering or computer science background
- Understanding of cloud architecture
- Basic coding experience, ideally Python
- Understanding of data flows and APIs
- Ability to use Postman to make API calls
- Experience with eCommerce platforms (Shopify, Mirakl, Magento or similar)
- Excellent written and oral communication skills
- Analytical and problem-solving skills
- Ability to remain calm under pressure
- High levels of empathy and emotional intelligence
- Willingness to work in a fast-paced, proactive environment
- Open-mindedness and ability to think quickly without a script
Pitney Bowes Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pitney Bowes Inc. and has not been reviewed or approved by Pitney Bowes Inc..
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Healthcare Strength — Health coverage includes medical, dental, and vision options plus mental health support, FSAs/HSAs, an Employee Assistance Program, and wellness offerings. Feedback suggests these features are a notable bright spot within total rewards.
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Retirement Support — Retirement offerings include a 401(k) with company match and a pension plan, alongside financial protections and an Employee Stock Purchase Plan. These elements pair with solid insurance to strengthen overall financial security.
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Parental & Family Support — Family supports include paid parental leave and adoption assistance, complemented by family medical leave. These programs align with broader leave options to support caregiving needs.
Pitney Bowes Inc. Insights
What We Do
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels. For additional information visit Pitney Bowes at www.pitneybowes.com.
