In this role, you will:
Lead the Vision: Drive the strategy, planning, and roadmap for our AI platform, identifying key opportunities to integrate AI into every stage of the product development lifecycle.
Architect and Build: Design, develop, and maintain a robust and scalable AI platform. This includes creating and managing intelligent agents to automate tasks in areas such as requirements gathering, story creation, development, testing, CI/CD, and observability.
End-to-End Ownership: Take full ownership of AI initiatives, from initial ideation and proof-of-concept to deployment, monitoring, and ongoing support.
Mentor and Collaborate: Serve as a technical leader and mentor to other engineers, evangelizing AI best practices and collaborating with product managers, designers, and other engineering teams.
Drive Operational Excellence: Ensure the AI platform is reliable, observable, and secure. Develop and maintain robust CI/CD pipelines, monitoring systems, and incident response protocols.
Customer-Centric Mindset: Work closely with customer support and product teams to address customer escalations and use feedback to improve AI-driven solutions.
You have:
6-8+ years of experience in software engineering, with a significant focus on building and scaling platforms.
Deep Expertise in AI: Proven experience in designing, building, and deploying machine learning models and AI-driven systems in a production environment.
Platform Engineering: Strong background in platform engineering, including building reusable services, APIs, and infrastructure to support multiple teams.
Full-Stack Proficiency: Experience across the entire software development lifecycle, from requirements gathering and design to development, testing, and deployment.
Agent-Based Systems: Hands-on experience creating and managing intelligent agents or similar automated systems to perform specific tasks.
Cloud and DevOps: Extensive experience with cloud platforms (e.g., AWS, GCP, Azure) and modern DevOps practices, including CI/CD, Infrastructure as Code (IaC), and observability tools.
Strong Communication: Excellent communication and collaboration skills, with the ability to influence technical and business strategy.
Problem-Solving: A pragmatic and innovative problem-solver who can navigate ambiguity and deliver high-quality solutions.
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What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
