As a Software Engineer, AI Platform, you will be a founding member of our new AI Platform team, playing a pivotal role in shaping the future of AI at JumpCloud. This isn’t about just plugging in an API and calling it a day—we’re building a core platform that will allow every other team at JumpCloud to build smart, automated tools for our customers.
You’re someone who "gets" how AI works in the real world. You know that LLMs can be unpredictable, and you enjoy the challenge of building the systems (like memory, orchestration, and evaluation loops along with RAG and MCP servers) that make them reliable and scalable. As a member of this team, you’ll have a huge say in our technical direction as we grow. If you love the idea of building something from scratch that actually helps IT admins solve messy, real-world problems, you’ll fit right in.
In this role, you will:
Design, develop, and implement highly scalable and reliable full-stack applications using Go, Python, Node.js, and relevant front-end frameworks.
Work extensively with AWS Cloud Services, including but not limited to EC2, S3, Lambda, DynamoDB, RDS, SQS, and SNS.
Manage and deploy containerized applications using Kubernetes, ensuring high availability and performance.
Collaborate with product managers, UX/UI designers, and other engineers to translate business requirements into technical solutions.
Write clean, maintainable, and well-documented code, adhering to best practices and coding standards.
Participate in code reviews, providing constructive feedback and ensuring code quality.
Troubleshoot and debug production issues, providing timely resolutions.
Contribute to the continuous improvement of our development processes and tools.
Stay up-to-date with emerging technologies and industry trends, evaluating their potential impact on our products.
You have:
4-6 years of experience in software engineering, with a significant focus on building and scaling platforms.
Deep Expertise in AI: Proven experience in designing, building, and deploying machine learning models and AI-driven systems in a production environment.
Platform Engineering: Strong background in platform engineering, including building reusable services, APIs, and infrastructure to support multiple teams.
Full-Stack Proficiency: Experience across the entire software development lifecycle, from requirements gathering and design to development, testing, and deployment.
Agent-Based Systems: Hands-on experience creating and managing intelligent agents or similar automated systems to perform specific tasks.
Cloud and DevOps: Extensive experience with cloud platforms (e.g., AWS, GCP, Azure) and modern DevOps practices, including CI/CD, Infrastructure as Code (IaC), and observability tools.
Strong Communication: Excellent communication and collaboration skills, with the ability to influence technical and business strategy.
Problem-Solving: A pragmatic and innovative problem-solver who can navigate ambiguity and deliver high-quality solutions.
#LI-PD1
Skills Required
- 4-6 years of experience in software engineering
- Proven experience in designing, building, and deploying machine learning models and AI-driven systems
- Strong background in platform engineering
- Experience in full-stack development
- Hands-on experience with intelligent agents or similar automated systems
- Extensive experience with cloud platforms (e.g., AWS)
- Excellent communication and collaboration skills
- Pragmatic and innovative problem-solving skills
What the Team is Saying
JumpCloud Compensation & Benefits Highlights
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Healthcare Strength — U.S. employees get day‑one medical, dental, and vision coverage, with EAP/mental‑health support and an HSA option with employer contributions. Coverage also includes medical travel when appropriate care isn’t available within 100 miles.
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Retirement Support — A 401(k) with company match at 50% up to 6% in the U.S. is offered. UK pension contributions are also listed.
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Leave & Time Off Breadth — Flexible or unlimited PTO, paid sick time, and parental leave are highlighted across materials within a remote‑first culture. Family medical leave and wellness days are also cited in some locations.
JumpCloud Insights
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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JumpCloud Offices
Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
