JumpCloud Offices

Leads quality strategy for a core product pillar, coordinating cross-team testing, quality standards, OKRs, automation, and release risk. Designs performance, load, scale, functional, unit, and end-to-end testing strategies for distributed systems. Champions AI-driven testing, mentors engineers, audits coverage, manages flaky tests, and influences product and engineering leadership on testability, reliability, and quality accountability.

Provide technical pre-sales support across Southeast Asia by advising prospects, delivering tailored product demonstrations, configuring trials, answering technical questions, supporting proof-of-concepts, and aligning JumpCloud solutions with customer needs. The role also enables sales partners, supports co-selling, advises on implementation best practices, assesses sales readiness, and identifies recurring technical issues for product or automation improvements.

Manages a high-volume B2B accounts receivable portfolio, contacts customers about overdue invoices, monitors aging reports, forecasts collections, and posts daily payments. Resolves billing discrepancies with Sales, Renewals, Operations, and Finance, records activities in NetSuite and Salesforce, assesses bad-debt risks, and supports governance calls and ad hoc projects. The role requires strong communication, analytical and organizational skills, advanced Excel capability, English fluency, and flexibility for early European time-zone coverage.