JumpCloud Offices

Provide Tier 2 technical support for complex Windows and Active Directory integration issues in a SaaS environment. Troubleshoot escalations using logs, network traces, memory dumps, and structured testing; communicate technical causes and resolutions to enterprise customers and executives. Collaborate with engineering, product, account management, and customer success teams, mentor peers, maintain knowledge-base content, improve diagnostic workflows, and participate in an on-call rotation.

Lead the design and delivery of machine learning and LLM solutions for analytics automation and business decision-making. Own the AI stack roadmap from prototyping through deployment and impact measurement, build real-time and asynchronous ML pipelines, establish standards for evaluation, observability, security, and cost management, and mentor analysts. Translate complex technical work into strategic recommendations while partnering across functions in a fast-paced B2B SaaS environment.

Leads JumpCloud’s product marketing function, including team hiring and development, go-to-market strategy, pricing and packaging, competitive positioning, sales enablement, thought leadership, and AI-driven workflow optimization. Partners with product, sales, and executive teams to translate platform capabilities into compelling market narratives, improve win rates, support revenue growth, and represent the company through demos, presentations, webinars, and industry events.