Our Mission
You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.
We’re here to give power to the patient.
For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
Fixing healthcare starts with fixing access to it. And we're still just getting started.
Your Impact on our Mission:
Zocdoc is looking for a Senior Site Reliability Engineer to help develop, monitor, and maintain our distributed production systems. You’ll be challenged with building frameworks and processes for ensuring uptime for our patients and providers in a constantly changing environment. You’ll work with distributed systems and microservices, leveraging many interconnected services in AWS Cloud. We’re looking for someone who loves challenging the status quo and strives to make everything they touch safer, more secure, faster, and easier to maintain.
You’ll enjoy this role if you are…
- Passionate about ensuring complex systems never skip a beat
- Motivated to learn new technologies, design patterns, and work in the cloud
- Comfortable in an outage situation and believe in blameless post-mortems
- Excited to work in a highly collaborative environment with diverse individuals and numerous product development teams to improve future uptime
- Enforce a culture around strong DevOps and where product teams share a big role in site reliability and first response
- Autonomous, individually accountable, and always pushing to improve
- A believer that diverse and inclusive teams and cultures are non-negotiable
Your day to day is…
- Monitoring and maintaining complex cloud-based infrastructure, systems, and services and ensuring their uptime to help millions of patients get the care they need
- Automating and developing our tooling, processes, and infrastructure to speed up development and make them repeatable and error-proof
- Supporting our large product engineering org with their scaling, performance, and uptime needs as well as helping diagnose and debug production related issues
- Analyzing and performance tuning systems, code, and networking for scaling and optimal operation
- Working with cutting edge GenAI tools and technology
You’ll be successful in this role if you have…
- 5+ years of supporting consumer facing web application production environments and systems in a Site Reliability Engineering or Production Engineering role
- 2+ years of on-call experience in a 24/7 cloud-based production environment
- 2+ years of experience in managing and supporting modern cloud-based environments and infrastructure like AWS/GCP, Docker, Kubernetes, etc.
- Experience with edge technologies such as load balancers, reverse proxies, web application firewalls, routing, etc.
- Deep understanding of protocols such as TCP/IP, HTTP/HTTPS, TLS, DNS, NTP
- A Bachelor’s degree in Computer Science, Computer Engineering, or equivalent engineering experience is a plus, but not required
Benefits
- Flexible, hybrid work environment at our convenient Soho location (If based in NYC)
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Skills Required
- 5+ years supporting consumer-facing web application production environments and systems in a Site Reliability Engineering or Production Engineering role
- 2+ years of on-call experience in a 24/7 cloud-based production environment
- 2+ years managing and supporting modern cloud-based environments and infrastructure, including AWS or GCP, Docker, and Kubernetes
- Experience with edge technologies such as load balancers, reverse proxies, web application firewalls, and routing
- Deep understanding of TCP/IP, HTTP/HTTPS, TLS, DNS, and NTP
- Bachelor's degree in Computer Science or Computer Engineering, or equivalent engineering experience
What the Team is Saying
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Zocdoc Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is portrayed as comprehensive, with job postings specifying employer-paid options for medical, dental, vision, and dedicated mental health support. Wellness programs and everyday perks further complement the core health coverage.
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Leave & Time Off Breadth — Time-off policies highlight competitive PTO, unlimited vacation for many salaried roles, paid company holidays, and a sabbatical after five years. Role listings and the careers site present these as standard parts of the package.
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Parental & Family Support — Family benefits include fully paid parental leave with a structured return-to-work program, plus fertility and adoption assistance. Family medical leave is also available where eligibility criteria are met.
Zocdoc Insights
What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
