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Our mission is to make the world a safer, more secure and sustainable place.
The Role
Manages and improves end-to-end sales processes and commercial operations, including quoting, order processing, project setup, data management, reporting, and issue resolution. Partners with Sales, Finance, Delivery, Marketing, and other teams to ensure timely execution and strong customer experience. Maintains Salesforce and Power BI data, tracks operational requests, supports sales initiatives, provides process guidance, and coordinates process improvement activities independently without direct supervisory responsibility.
Summary Generated by Built In
JOB DESCRIPTION
Works independently to manage and continuously improve sales processes and commercial operations that support business growth and customer experience. Provides advanced operational support across the sales lifecycle, including quotation and order processing, sales data management and reporting, account and project support, and cross-functional issue resolution. Partners closely with Sales, Finance, Delivery, Marketing, and other stakeholders to ensure accurate data, timely execution, effective follow-up, and continuous process improvement.
RESPONSIBILITIES
QUALIFICATIONS
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Works independently to manage and continuously improve sales processes and commercial operations that support business growth and customer experience. Provides advanced operational support across the sales lifecycle, including quotation and order processing, sales data management and reporting, account and project support, and cross-functional issue resolution. Partners closely with Sales, Finance, Delivery, Marketing, and other stakeholders to ensure accurate data, timely execution, effective follow-up, and continuous process improvement.
RESPONSIBILITIES
- Manage and support end-to-end sales process and commercial operational activities across pre-sale and post-sale stages with a high degree of independence.
- Support quotation development, quote revisions, order processing, change orders, project setup and ownership requests, and other sales operational activities.
- Maintain accurate and timely sales, order, customer, and account data in Salesforce, Power BI and other internal systems, supporting business visibility and decision-making.
- Monitor sales and operational performance, prepare periodic reports and summaries, identify gaps or exceptions, and provide actionable information to sales management and stakeholders.
- Coordinate with Sales, Finance, Delivery, Marketing, and other internal teams to resolve account, credit, billing, payment, project, and customer-related issues.
- Proactively track and follow up on operational requests to ensure timely execution and minimize delays impacting orders, project initiation, billing, or customer experience.
- Support sales teams with non-direct selling activities, allowing sales professionals to focus on customer engagement, pipeline development, and business growth.
- Support customer inquiries and coordinate with appropriate UL personnel to ensure clear communication and timely resolution.
- Support key account and customer-related activities, including coordination of fee, project, account, and service-related requests as appropriate.
- Support sales and marketing initiatives, including webinars, customer meetings, events, lead management, customer re-engagement, and other commercial activities as required.
- Build effective cross-functional relationships and proactively engage internal stakeholders to anticipate issues and facilitate solutions.
- Identify opportunities to improve sales processes, workflows, reporting, data quality, and operational efficiency, and support implementation of improvements.
- Provide process knowledge and guidance to sales team members and other stakeholders on established sales processes, tools, and operational requirements.
- May lead or coordinate specific operational activities, projects, or process improvement initiatives, but is not a people supervisor.
- Work independently with limited guidance, exercising judgment in resolving non-routine and complex sales process and operational issues.
- Perform other duties as directed.
QUALIFICATIONS
- Bachelor's degree or equivalent relevant work experience preferred.
- 6+ years of relevant experience in sales operations, sales support, commercial operations, or related functions.
- Strong understanding of sales processes, order management, and commercial operations, with the ability to independently manage non-routine operational issues.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook), CRM systems, and sales reporting tools; experience with Salesforce and Power BI is preferred.
- Experience managing sales data, reporting, internal systems, and operational workflows with strong attention to accuracy and data integrity.
- Demonstrated ability to coordinate across Sales, Finance, Marketing, Delivery, and other cross-functional teams to drive issue resolution and timely execution.
- Strong analytical, problem-solving, organizational, and communication skills.
- Ability to prioritize multiple requests, manage deadlines, and work independently with limited guidance.
- Customer-focused mindset with the ability to effectively support both internal stakeholders and external customers.
- Strong written and verbal English communication skills are required, with the ability to effectively collaborate with cross-functional teams across the Asia Pacific region.
- Knowledge of UL products, services, and applicable sales processes is preferred.
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Skills Required
- Bachelor's degree or equivalent relevant work experience
- 6+ years of relevant experience in sales operations, sales support, commercial operations, or related functions
- Strong understanding of sales processes, order management, and commercial operations
- Ability to independently manage non-routine operational issues
- Proficiency in Microsoft Office, CRM systems, and sales reporting tools
- Experience with Salesforce and Power BI
- Experience managing sales data, reporting, internal systems, and operational workflows
- Strong attention to accuracy and data integrity
- Experience coordinating across Sales, Finance, Marketing, Delivery, and other cross-functional teams
- Strong analytical, problem-solving, organizational, and communication skills
- Ability to prioritize multiple requests, manage deadlines, and work independently with limited guidance
- Customer-focused mindset and ability to support internal stakeholders and external customers
- Strong written and verbal English communication skills
- Ability to collaborate with cross-functional teams across the Asia Pacific region
- Knowledge of UL products, services, and applicable sales processes
What the Team is Saying
Jacqueline
Senior Software Sales Executive
Min
Software Product Manager
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Shubhankar
Sr. Data Scientist
Anthony
IT Technical Specialist
Emily
Software Solution Architect
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Ebony
Project Manager
Michael
Senior Director IT, Business Enablement
Kivnac Cember
Engineer
Kivnac Cember
Engineer
Shoma Nakanshi
Project Engineer
Shoma Nakanishi
Project Engineer
Haley Ecker
Engineer Project Associate
Holger Schobbe
Engineering Manager, Energy and Industrial Automation
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UL Solutions Compensation & Benefits Highlights
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Retirement Support — Retirement programs are characterized as a standout, with a strong 401(k) match and additional company contributions noted. Feedback suggests the plan design compares well within the overall package.
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Leave & Time Off Breadth — Paid vacation/PTO, sick time, floating holidays, and two paid volunteer days are available, alongside parental and family leave. Feedback suggests the time-off structure is competitive and scales with tenure or role.
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Healthcare Strength — Multiple medical plan options with HSA/FSA, plus dental, vision, life, disability, and EAP resources indicate broad coverage. Feedback suggests access and choice are solid even if costs vary by plan and situation.
UL Solutions Insights
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The Company
What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
Typical time on-site:
Flexible
