Responsibilities and Duties:
- Own and deliver large, cross-functional product initiatives that drive core business outcomes for Uno’s seeker-facing and navigator-facing digital products within the Findhelp ecosystem.
- Set clear product direction by translating business objectives, regulatory constraints, and user needs into well-scoped initiatives, roadmaps, and execution plans.
- Lead product development from discovery through launch and iteration, ensuring high-quality execution, clear sequencing, and thoughtful trade-offs.
- Establish and model a high bar for product rigor, including problem framing, success metrics, experimentation, and post-launch learning.
- Partner closely with Engineering and Design to run effective sprints, write clear requirements, and unblock teams in a resource-constrained environment.
- Use data of all kinds deeply to inform prioritization, assess performance, diagnose issues, and guide iteration.
- Navigate and incorporate regulatory and operational complexity into product decisions without losing velocity or clarity and interface with knowledge and policy experts across the organization to obtain these inputs.
- Communicate concisely and clearly with executives and cross-functional stakeholders, articulating the why, what, and how behind product decisions.
- Collaborate across R&D leaders to inform and evolve Uno’s broader product roadmap and strategy.
- Mentor and support more junior product team members through example, feedback, and shared standards of excellence.
Qualifications:
- 7+ years of experience as a Product Manager, with demonstrated success as a Senior-level individual contributor.
- Proven track record of owning and shipping products end-to-end, not just features, with clear business impact.
- Experience building products in highly regulated or complex domains (e.g., healthcare, fintech, insurance, gov-tech).
- Strong product fundamentals, including discovery, strategy, roadmapping, execution, and lifecycle management.
- Deep comfort working with data: defining metrics, interpreting results, and using evidence to guide decisions.
- Exceptional communication skills — able to clearly articulate problems, decisions, trade-offs, and outcomes to varied audiences.
- Demonstrated ability to operate effectively in ambiguous, resource-constrained environments.
- Strong judgment, attention to detail, and ownership mindset.
- Ability to collaborate effectively across Engineering, Design, Operations, Data, and Leadership.
- And any of this nice to have experience:
- Experience with consumer-facing or B2B2C digital products.
- Background in marketplaces, eligibility systems, workflows, or operationally complex products.
- Experience rebuilding or significantly evolving a product function or product area.
- Exposure to experimentation frameworks, A/B testing, or growth-oriented product work.
- Familiarity with public benefits, healthcare systems, or social impact technology.
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What We Do
We’re powering a better social safety net. Building healthier and happier communities starts with supporting the whole person. That’s why Findhelp was founded in 2010: to connect all people in need to the programs that serve them with dignity and ease. Our software platform enables community organizations, governments, and businesses across industries to easily manage and coordinate care. From screening and closed-loop referrals to outcomes tracking and actionable health equity insights, Findhelp is leading the modernization of the social safety net. For more information, visit https://company.findhelp.com.
Why Work With Us
Our unique platform connects people to over half a million resources across the nation, ensuring that support is accessible for everyone. Join us in our mission-driven culture to create meaningful change, empowering individuals with the resources they need to thrive—all while prioritizing privacy and security.
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