Findhelp
What's the Company Culture Like at Findhelp?
Frequently Asked Questions
Collaboration at Findhelp is described as open, supportive, and cross-functional, with employees pointing to shared tools like Google Chat, Jira, and Confluence; rituals such as monthly All-Hands meetings where various teams present; and department office hours that anyone in the company can utilize as proof that collaboration is part of daily work. Findhelp reported that they typically achieve a 94% or higher participation rate in their semi-annual Gallup engagement surveys, which are used to measure and improve how teams work together.
Employees highlight clear ownership structures and accountability frameworks, such as clear goals set and monitored in Rippling throughout the year, as practices that keep projects moving and prevent bottlenecks. For example, individual objectives in Rippling include specific Key Results and progress tracking to ensure accountability. They also note that Jira is used extensively to coordinate tasks both within and across departments, while Confluence serves as a vital internal hub for teams to share informative pages and documentation with the entire company.
Leadership reinforces healthy collaboration by hosting monthly All-Hands meetings that include a dedicated Q&A session with the CEO, Erine Gray, ensuring transparency and open communication across all levels. By tying Rippling-based goals to mid-year and end-of-year performance reviews, leadership ensures that individual and team efforts stay aligned with the company's broader mission. Additional signals of a strong culture include several employee-led employee resource groups (ERGs) designed to foster a diverse and inclusive workspace, and Built In's Best Places to Work award, which Findhelp has won for both Austin (for the 6th time) and Colorado.
Findhelp Employee Perspectives
Which of your core values most defines how your team works together?
For us, it comes down to striking a genuine balance between putting high-level care into our work and putting that same care into each other. Because our entire team is deeply connected to our mission, everyone brings an incredible amount of dedication to what they do every day. Seeing your peers perform at that standard creates an amazing layer in our culture where everyone respects the work being done. But high performance cannot happen in a bubble. We place just as much value on making time to connect, support one another and actually have fun together. The nature of our work is extremely nuanced, so having an environment where people feel comfortable bouncing perspectives around and asking for help when they need it is critical. That blend of intense care for the mission, mutual respect and intentional connection is really what defines how we operate as a group.
How do you align new hires to your culture?
A strong culture does not just happen overnight; it really comes down to finding the right candidates from the very beginning and then constantly putting in effort. We align new hires to our culture by making teamwork and humility central focus points during our hiring process. In interviews, we ask targeted questions to learn how people actually operate within a team, how they navigate conflict and whether they are comfortable asking for help. A huge trait we look for is finding individuals who operate with very little ego. Ego can completely block great collaboration and get in the way of problem solving, especially on a team like ours where bouncing ideas off each other is essential. By making sure we hire people who leave their ego at the door, share our values and enjoy collaborative work, bringing them into our daily rhythm should feel natural.
How do you celebrate employees who live your values in action?
We celebrate our people through a mix of immediate, visible appreciation and long-term professional trust. In every team meeting, we set aside dedicated time for anyone to submit “glows.” These are public shout-outs where team members read praise for their peers out loud, giving everyone a chance to highlight great work and supportive behavior in real time. Beyond peer recognition, we believe a meaningful way to celebrate people who live our values is by promoting them and expanding their responsibilities. Rewarding cultural alignment and hard work with career advancement shows our team that we recognize them as true experts in their roles. Giving them ownership over broader areas of impact sends a clear message that we trust them, which reinforces our core values across the entire organization.
Findhelp Employee Reviews
What People Are Saying About Findhelp
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Recognition, Pride & Shared Success: Meaningful, mission-driven work is often described as a primary reason people stay, fostering pride and a sense that contributions matter. Feedback suggests employees feel connected to the company’s impact on communities.
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Collaborative & Supportive Culture: Colleagues are frequently described as kind, compassionate, and helpful, with teams working collaboratively. Feedback suggests some managers care about professional and personal growth, reinforcing a supportive atmosphere.
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Learning & Knowledge Sharing: Opportunities for mentorship and development appear across roles, with examples of interns and long‑tenured staff gaining growth and real product exposure. Feedback suggests investment in learning resources and career opportunities.
Findhelp's Benefits
Quarterly engagement surveys to gauge employee satisfaction
Has employee-led culture committees
Offers company-sponsored happy hours
Offers Employee Resource Groups
Offers wellness programs
Partners with nonprofits
Findhelp is headquartered in Austin and provides a platform listing free and reduced-cost social care programs. We connect people in need with the programs that serve them through such partnership.
Provides access to an onsite gym
Provides opportunities to volunteer in the local community
Findhelp participates in activities local to our various employees throughout the U.S. such as produce farms, food pantries. This year, some of our people learned how to knit dolls!
Hosts in-person all-hands meetings
Utilizes an open door policy that encourages accessibility
Offers a remote work program
