Jobs at Findhelp

Verify and maintain social service program listings, research and add new resources, respond to user tickets, use internal curation tools, and collaborate with the team to ensure data accuracy and platform support.

Lead and manage the full contract lifecycle: draft, negotiate, review, and execute commercial and vendor agreements. Ensure contract compliance, mitigate legal and business risk, partner with internal stakeholders, and improve contracting processes and templates.

Lead scoping, documentation, and execution of technology and marketplace supplier partnerships. Manage integration project plans, coordinate cross-functional handoffs, resolve partner roadblocks, and optimize onboarding, configuration, and enablement materials. Track performance metrics and support operational workflows for marketplace fulfillment while enabling Sales and Customer Success through training and robust process documentation.

Lead strategic health and growth of enterprise customers, manage full customer lifecycle from onboarding to QBRs, drive product adoption and usage growth, use data and generative AI to monitor account health, act as internal advocate to resolve technical escalations and influence product roadmap, and collaborate with Sales and Implementation to meet clinical and financial objectives.

Support employee lifecycle and HR operations including new hire orientation, HRIS and Jira updates, benefits and leave administration, policy compliance, employee inquiries, records maintenance, and coordinating People Ops meetings and training.

Lead client adoption, strategic consulting, and project management for Findhelp’s social service software. Conduct needs assessments, design tailored solutions, train stakeholders, manage complex projects, and build relationships with government, nonprofit, and healthcare leaders to achieve measurable outcomes.

Design, implement, and own full-stack features from concept to production. Contribute to architecture, write well-tested code, participate in on-call rotation, monitor production, and collaborate cross-functionally to improve platform quality and scalability.

Lead technical design and end-to-end delivery of full-stack, scalable features; mentor engineers; integrate ML/data-science where useful; own production monitoring, performance, and refactoring; collaborate cross-functionally.

Lead technical account management and implementations for customers and partners: scope, plan, and execute integrations; troubleshoot and resolve technical issues; drive adoption; document and standardize best practices; liaise with Product and Engineering to prioritize enhancements and guide vendor integrations.

Design and iterate web and mobile product experiences grounded in user research and data. Collaborate with product, engineering, and stakeholders to define features, produce wireframes/prototypes, maintain design systems, and ensure accessibility and technical feasibility. Communicate design rationale and measure product and customer success.

Lead adoption and optimization of Findhelp's social service software through consultative assessments, client-centered strategy, project management, stakeholder training, and relationship building with government, nonprofit, and healthcare partners to deliver measurable program outcomes.

Manage a portfolio of enterprise customers to drive adoption, retention, and value realization. Lead executive business reviews, create data-driven success plans, monitor account health using CRM and analytics, coordinate cross-functionally to resolve escalations, and influence product improvements based on customer feedback.

Lead testing strategy and automation for complex features across the SDLC. Design and maintain automated regression suites, integrate tests into CI/CD, coach teams on shift-left quality, track quality KPIs, and ensure reliability of APIs and microservices while mentoring junior QA engineers.

Lead and deliver end-to-end software features, refactor legacy code, architect scalable and secure systems, mentor engineers, collaborate cross-functionally, and ensure high-quality user-focused code and designs.

Lead cross-functional engineering efforts to design, build, and maintain scalable, secure features. Own projects end-to-end, refactor legacy code, mentor engineers, write technical designs, and collaborate with product partners to deliver high-quality user-focused software.

Design, deliver, and scale multi-format customer and internal training programs. Create instructional content, manage knowledge base platforms, measure training impact, and partner cross-functionally to support product adoption and go-to-market initiatives.

Senior executive responsible for statewide strategy, government relations, and large-scale multi-agency SaaS implementations. Cultivates executive-level relationships, influences policy and funding, leads cross-functional delivery of transformative social care projects, manages risk and revenue targets, mentors senior staff, and represents the organization at public forums.

Provide first-line helpdesk support for seekers, customers, and community-based organizations. Triage incidents, own tickets through resolution or escalation, document activities in Jira, run inbound/outbound calls and chats, onboard teammates, and contribute to process improvements and internal projects.

Lead consultative implementations of Findhelp solutions for government, healthcare, and nonprofit clients. Drive adoption, conduct needs assessments, provide strategic guidance, manage complex projects, build stakeholder relationships, deliver trainings, and measure outcomes to meet client business objectives.

Lead standard SaaS customer implementations from sales handoff through go-live. Manage technical scoping, integrations, project plans, milestones, reporting, readiness assessments, and handoffs while coordinating cross-functional teams to deliver timely Time-to-Value.