Search the 10 jobs at Findhelp

As a Manager of Customer Success, you will lead a team of Customer Success Managers, manage client relationships, oversee customer implementations, and ensure customer satisfaction while mentoring and developing your team. You will collaborate across departments to drive the success of the organization and its clients.

The Account Director will oversee executive customer relationships, ensuring strong customer health and retention while expanding the use of the platform. Responsibilities include strategic planning for revenue generation, mentoring team members, and managing customer expectations and risks.

The Channel Account Executive will manage strategic channel partnerships, supporting growth and revenue through effective sales and marketing strategies. Responsibilities include developing partnerships, sales enablement, pipeline management, and collaborating with marketing for collateral creation.

The Business Development Executive for the Employer Market will develop and execute business strategies, create plans for business opportunities, collaborate with sales on active opportunities, and build relationships with key market partners. This role involves becoming an expert in the company's offerings and acting as an ambassador to the employer market.

The Senior Staff Product Support Engineer will support customers with technical implementations, troubleshooting, and code changes. Responsibilities include issue investigation, collaborating with R&D teams, managing customer configurations, improving processes, and advocating for product enhancements based on customer needs.

The Senior Professional Services Consultant will advance business objectives for a diverse customer base by ensuring the successful delivery, adoption, and optimization of social service software solutions. Responsibilities include conducting assessments, driving Findhelp adoption, and providing strategic consulting and project management services.

The Program Research Associate, known internally as a Curator, is responsible for verifying and maintaining program data, researching and adding new organizations to the network, responding to external requests, and participating in team meetings. The role is entry level with opportunities for learning and development.

Build lasting customer relationships, onboard new customers, and grow customer accounts

As a Senior Staff Cloud Infrastructure Engineer at findhelp, you will design and implement infrastructure as code using Terraform, manage GCP and Cloudflare infrastructure, and maintain monitoring and alerting systems. You'll oversee an on-call rotation, contribute to deployment pipelines, and mentor team members while collaborating across engineering divisions.

The Senior Account Executive at findhelp will be responsible for customer development activities, quota achievement, relationship management, and driving sales outcomes in a named territory. They will collaborate on campaigns, events, and help define sales and marketing processes to articulate the value proposition of the platform and services to key accounts. The role requires strong communication, collaboration, and enterprise SaaS selling experience, with a focus on the healthcare space.