Jobs at Findhelp

Own onboarding and engagement for school-district customers, manage large-scale implementations, advocate customer needs to Product and Engineering, drive adoption and renewals, build relationships, manage escalations, and gather feedback to improve the platform.

Customer-facing commercial lawyer who negotiates enterprise SaaS deals, drives deal velocity, drafts and optimizes MSAs/SLAs/ToS/DPAs, advises on data privacy (GDPR, CCPA/CPRA, HIPAA), counsels product and AI governance, supports vendor and partnership contracts, and builds legal processes and playbooks for sales enablement.

Lead strategic customer relationships for a portfolio of enterprise clients, drive product adoption and usage, deliver executive business reviews, use data and AI tools to monitor account health, manage escalations, influence product roadmap, and collaborate cross-functionally to achieve customers' clinical and financial goals and secure renewals.

Lead strategic health and growth of enterprise public-sector customers, own full customer lifecycle, deliver executive QBRs, drive product adoption using data and AI, manage escalations and advocate client needs to product and engineering teams to optimize clinical and financial outcomes.

Lead scoping, documentation, and execution of technology and marketplace supplier partnerships. Manage integration project plans, coordinate cross-functional handoffs, resolve partner roadblocks, and optimize onboarding, configuration, and enablement materials. Track performance metrics and support operational workflows for marketplace fulfillment while enabling Sales and Customer Success through training and robust process documentation.

Design, implement, and own full-stack features from concept to production. Contribute to architecture, write well-tested code, participate in on-call rotation, monitor production, and collaborate cross-functionally to improve platform quality and scalability.

Manage a portfolio of enterprise customers to drive adoption, retention, and value realization. Lead executive business reviews, create data-driven success plans, monitor account health using CRM and analytics, coordinate cross-functionally to resolve escalations, and influence product improvements based on customer feedback.

Lead technical design and end-to-end delivery of full-stack, scalable features; mentor engineers; integrate ML/data-science where useful; own production monitoring, performance, and refactoring; collaborate cross-functionally.

Lead and deliver end-to-end software features, refactor legacy code, architect scalable and secure systems, mentor engineers, collaborate cross-functionally, and ensure high-quality user-focused code and designs.

Senior executive responsible for statewide strategy, government relations, and large-scale multi-agency SaaS implementations. Cultivates executive-level relationships, influences policy and funding, leads cross-functional delivery of transformative social care projects, manages risk and revenue targets, mentors senior staff, and represents the organization at public forums.

Design and iterate web and mobile product experiences grounded in user research and data. Collaborate with product, engineering, and stakeholders to define features, produce wireframes/prototypes, maintain design systems, and ensure accessibility and technical feasibility. Communicate design rationale and measure product and customer success.

Lead strategic health and growth of enterprise customers, manage full customer lifecycle from onboarding to QBRs, drive product adoption and usage growth, use data and generative AI to monitor account health, act as internal advocate to resolve technical escalations and influence product roadmap, and collaborate with Sales and Implementation to meet clinical and financial objectives.

Support employee lifecycle and HR operations including new hire orientation, HRIS and Jira updates, benefits and leave administration, policy compliance, employee inquiries, records maintenance, and coordinating People Ops meetings and training.

Lead design and ownership of GCP and Cloudflare infrastructure, implement Terraform-based infrastructure-as-code, evolve monitoring and alerting, participate in 24/7 on-call rotation, improve build and deployment pipelines, mentor engineers, and drive cross-team architecture and execution.

Lead standard SaaS customer implementations from sales handoff through go-live. Manage technical scoping, integrations, project plans, milestones, reporting, readiness assessments, and handoffs while coordinating cross-functional teams to deliver timely Time-to-Value.

Lead client implementations and configurations of Findhelp's SaaS platform for Oklahoma CBOs and agencies. Conduct needs assessments, define goals, deliver training and documentation, execute project plans, monitor progress, advise on best practices, integrate the platform into workflows, and build strong client relationships to drive adoption and measurable outcomes.

Lead client adoption, strategic consulting, and project management for Findhelp’s social service software. Conduct needs assessments, design tailored solutions, train stakeholders, manage complex projects, and build relationships with government, nonprofit, and healthcare leaders to achieve measurable outcomes.

Lead cross-functional engineering efforts to design, build, and maintain scalable, secure features. Own projects end-to-end, refactor legacy code, mentor engineers, write technical designs, and collaborate with product partners to deliver high-quality user-focused software.

Lead end-to-end delivery of complex government programs: define program plans, mitigate strategic risks, coordinate cross-functional teams and executive stakeholders, report status, evolve PM best practices, mentor project managers, and serve as primary client liaison to ensure adoption and successful outcomes.

Lead testing strategy and automation for complex features across the SDLC. Design and maintain automated regression suites, integrate tests into CI/CD, coach teams on shift-left quality, track quality KPIs, and ensure reliability of APIs and microservices while mentoring junior QA engineers.