Jobs at Findhelp

Leads cloud security strategy and architecture for a SaaS platform handling sensitive health information. Responsibilities include implementing SIEM log sources, driving security initiatives, researching threats and technologies, defining security standards, advising cross-functional teams, conducting forensics and incident response, and monitoring permissions and configurations for least-privilege compliance. The role also mentors security and compliance staff and requires on-site work in Austin, Texas, or Madison, Wisconsin, with limited travel.

Oversee accounting operations, GAAP compliance, month-end close, billing, invoicing, collections, revenue recognition, and tax filings. Manage Maxio subscription billing workflows, automate accounting processes, reconcile CRM and financial data, reduce payment delays, resolve disputes, and collaborate with Sales, Customer Success, Legal, and external accounting partners. Serve as a subject matter expert and support junior accounting team members.

Designs and maintains automated testing frameworks and test cases to improve product quality, coverage, reliability, and efficiency. Identifies quality gaps and risks, conducts software and process testing, analyzes performance metrics, investigates defects, and implements corrective actions. Collaborates with product, development, and operations teams on process improvements, reviews code and workflows for standards compliance, and provides guidance to junior team members. This is an in-office role based in Austin, Texas, or Madison, Wisconsin.

Maintains the Denver office kitchen, including coffee service, cleaning, stocking, inventory tracking, and food expiration monitoring. Supports catering preparation and cleanup, checks offices and meeting spaces for maintenance issues, tracks misrouted orders, organizes storage, and assists with office events. This is an in-office, part-time position requiring approximately 10–12 hours weekly, Monday through Thursday.

Part-time Madison office clerk responsible for daily kitchen upkeep, coffee and snack inventory, cleaning, catering preparation, office order tracking, storage organization, and event support. The role requires strong organization, dependability, time management, flexibility, communication, and attention to detail. This is an in-office position requiring candidates to be located in Madison, Wisconsin, working approximately 10–12 hours weekly from Monday through Thursday.

Designs and implements full-stack features from concept through deployment, contributing to architecture, scalability, security, and maintainability. Delivers tested code, participates in code reviews, pair programming, on-call support, production monitoring, troubleshooting, and modernization efforts. Collaborates cross-functionally with business analysts, designers, product partners, and engineering teams while identifying blockers and improving engineering standards.

Leads and mentors Business Analysts and Business Solutions Architects supporting product development and R&D initiatives. Partners with leadership to define roadmaps, oversees complex cross-functional projects, aligns stakeholder needs, standardizes feature delivery processes, and establishes metrics to measure team effectiveness. The role requires strong communication, analytical skills, people management experience, and the ability to use AI tools to improve productivity.

Generates and qualifies outbound leads for Findhelp’s SaaS platform. Responsibilities include researching target accounts, conducting personalized outreach through email, phone, and LinkedIn, qualifying prospects using BANT, managing lead data in HubSpot, scheduling meetings and demos, coordinating sales handoffs, researching markets and competitors, collaborating with marketing, and meeting sales-qualified meeting and pipeline targets.

Provides technical leadership for full-stack platform development, including architecture, scalable service design, machine learning integrations, code quality, production monitoring, modernization, and cross-functional delivery. The role mentors engineers, leads major projects, and develops secure, maintainable systems using Python, ReactJS, databases, microservices, and GCP.

Own standard customer implementations from sales-to-service handoff through go-live. Lead technical scoping, workflow validation, integration design, project planning, milestone tracking, reporting, readiness assessments, and internal handoffs to Customer Success. Coordinate cross-functional technical teams, communicate project health to stakeholders, and apply structured procedures to deliver efficient onboarding and initial customer value.

Lead and grow a team of Customer and Community Success Managers, serve as executive sponsor for key clients, manage renewals/expansion, mitigate risks and escalations, oversee onboarding and adoption, and collaborate cross-functionally to scale processes and staff development.

Verify and maintain social service program listings, research and add new resources, respond to user tickets, use internal curation tools, and collaborate with the team to ensure data accuracy and platform support.

Own onboarding and engagement for school-district customers, manage large-scale implementations, advocate customer needs to Product and Engineering, drive adoption and renewals, build relationships, manage escalations, and gather feedback to improve the platform.

Customer-facing commercial lawyer who negotiates enterprise SaaS deals, drives deal velocity, drafts and optimizes MSAs/SLAs/ToS/DPAs, advises on data privacy (GDPR, CCPA/CPRA, HIPAA), counsels product and AI governance, supports vendor and partnership contracts, and builds legal processes and playbooks for sales enablement.

Lead strategic customer relationships for a portfolio of enterprise clients, drive product adoption and usage, deliver executive business reviews, use data and AI tools to monitor account health, manage escalations, influence product roadmap, and collaborate cross-functionally to achieve customers' clinical and financial goals and secure renewals.

Lead strategic health and growth of enterprise public-sector customers, own full customer lifecycle, deliver executive QBRs, drive product adoption using data and AI, manage escalations and advocate client needs to product and engineering teams to optimize clinical and financial outcomes.

Manage a portfolio of enterprise customers to drive adoption, retention, and value realization. Lead executive business reviews, create data-driven success plans, monitor account health using CRM and analytics, coordinate cross-functionally to resolve escalations, and influence product improvements based on customer feedback.

Lead and deliver end-to-end software features, refactor legacy code, architect scalable and secure systems, mentor engineers, collaborate cross-functionally, and ensure high-quality user-focused code and designs.

Lead design and ownership of GCP and Cloudflare infrastructure, implement Terraform-based infrastructure-as-code, evolve monitoring and alerting, participate in 24/7 on-call rotation, improve build and deployment pipelines, mentor engineers, and drive cross-team architecture and execution.

Lead cross-functional engineering efforts to design, build, and maintain scalable, secure features. Own projects end-to-end, refactor legacy code, mentor engineers, write technical designs, and collaborate with product partners to deliver high-quality user-focused software.