We’re looking for a Senior Order Management Specialist to join Procore’s Revenue Operations team. In this role, you’ll review, process, and manage customer orders from the initial quote all the way through to billing. The primary goal of this role is to ensure accuracy, compliance, and timely execution of the end-to-end revenue lifecycle.
As a Senior Order Management Specialist, you’ll partner with Sales, Deal Desk, Billing, and Finance to support our subscription-based business model and ensure a seamless customer experience. Use your organizational prowess, proactive mindset, and strategic problem-solving skills to drive operational excellence and revenue integrity. If you have a business mindset and love structuring solutions to complex problems—join us!.
This position reports to the Supervisor of Order Management and will be based in our Heredia office Monday - Friday from 9:00 am to 6:00 pm located at Centro de Ciencia y Tecnologia Ultrapark (Ultrapark 1,) Edificio 7B, Piso 3. We’re looking for someone to join us immediately.
What You’ll Do
Validate quotes and order forms within Salesforce CPQ to ensure pricing accuracy, correct product configuration, and adherence to approval workflows.
Manage the end-to-end order booking and subscription creation process in Zuora Billing, ensuring all data aligns perfectly with executed contract terms.
Process various customer order types, including new business, renewals, amendments, and cancellations, to maintain a seamless revenue lifecycle.
Partner cross-functionally with Sales, Deal Desk, and Finance to clarify complex contract terms and drive successful month-end and quarter-end close activities.
Identify and resolve technical discrepancies across Salesforce and Zuora systems to safeguard data integrity and reporting accuracy.
Ensure strict adherence to internal policies, SOX controls, and audit requirements for every processed transaction to maintain corporate compliance.
Contribute to continuous improvement initiatives and automation efforts that streamline the order-to-cash process and increase operational efficiency.
Support internal stakeholders by providing proactive updates and resolving escalations regarding order status and contract interpretation.
What We’re Looking For
2+ years of experience in Order Management, Revenue Operations, Administrative or Billing Operations preferred.
Demonstrate fluent professional English, both written and spoken, subject to verification.
Hands-on proficiency with Salesforce CPQ and Zuora Billing systems.
Deep understanding of subscription-based business models and revenue lifecycles.
Proven ability to manage renewals, amendments, upgrades, and cancellations accurately.
Exceptional attention to detail with the ability to manage multiple priorities in a fast-paced environment.
Strong analytical skills and a strategic approach to problem-solving.
Excellent communication skills for effective collaboration across cross-functional teams.
Experience working within SOX controls and internal audit frameworks is preferred
Skills Required
- 2+ years of experience in Order Management, Revenue Operations, Administrative or Billing Operations
- Fluent professional English, written and spoken (subject to verification)
- Hands-on proficiency with Salesforce CPQ
- Hands-on proficiency with Zuora Billing
- Deep understanding of subscription-based business models and revenue lifecycles
- Proven ability to manage renewals, amendments, upgrades, and cancellations accurately
- Experience working within SOX controls and internal audit frameworks
- Exceptional attention to detail and ability to manage multiple priorities in a fast-paced environment
- Excellent communication and cross-functional collaboration skills
- Based in Heredia office, on-site Monday-Friday 9:00 am to 6:00 pm
Procore Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Procore Technologies and has not been reviewed or approved by Procore Technologies.
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Parental & Family Support — Family-building benefits such as fertility assistance on eligible plans, cash support for adoption and surrogacy, and substantial paid parental leave with a supported return-to-work indicate strong support for parents. Feedback suggests these offerings are a standout component of the total rewards package.
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Leave & Time Off Breadth — Open PTO with no accruals, a company-wide Wellness Week, and separate sick time reflect broad time-off flexibility. Feedback suggests employees value the ability to take time away in addition to standard holidays.
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Wellbeing & Lifestyle Benefits — A quarterly Procore Perks stipend, mental-health resources through an EAP/Modern Health, and free meals/snacks with WFH reimbursements demonstrate ongoing investment in wellbeing and daily convenience. Feedback suggests these benefits add meaningful everyday value beyond base pay.
Procore Technologies Insights
What We Do
At Procore Technologies, we’re collectively building towards what’s next for our employees, industry, customers, and global communities. Our cloud-based construction management software streamlines the entire lifecycle of a construction project, connecting field and office teams, centralizing data to mitigate risks, providing real-time financials, and more to help clients efficiently build everything from skyscrapers to hospitals to airports. Procore was founded in 2002, and we’ve since grown into a global company of groundbreakers working throughout North America, EMEA, and APAC. Coming together from across diverse backgrounds to be our best, we embrace a culture of ownership and excellence that gives our teams the tools to grow and thrive as they shape their careers – and the Procore of tomorrow. To learn more about Procore and how you can build what comes next for your career, visit us at https://careers.procore.com/.
Why Work With Us
We make each other better at Procore. Here, your career is not pre-defined and it can take many paths. While you own your career, we provide you with the support and opportunities to help you succeed. You can help us transform an industry while you are transforming your career.
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