Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc’s most important asset is our people. As Senior Manager, Workplace Experience, you will lead Zocdoc’s workplace operations and employee experience across all of our US offices. As Zocdoc continues to grow and evolve, this role will play a key part in ensuring our workplace environment scales with the business and creates an organized, high-service, and engaging office experience that supports our employees and enables our teams to do their best work. In this role, you will serve as a trusted partner to leaders across the company to ensure our offices effectively support collaboration, productivity, and an exceptional workplace experience. You will lead and develop the Office Operations team and oversee the programs, services, and partnerships that shape the day-to-day across our offices. This includes office operations, workplace amenities, events, vendor management, and office infrastructure. This role plays a critical part in ensuring Zocdoc’s workplace environment evolves alongside the needs of our teams and supports a high-performing, collaborative culture.
You’ll enjoy this role if you are…
- A hands-on leader who enjoys building and developing teams while staying close to the day-to-day operations that keep offices running smoothly
- Passionate about creating organized, welcoming, and high-functioning workplaces where employees can do their best work
- Comfortable balancing big-picture thinking with operational execution, and able to navigate competing priorities in a fast-moving environment
- Energized by partnering with stakeholders across the business and building strong relationships that help teams collaborate and operate effectively
- Someone who looks for opportunities to improve processes, streamline workflows, and continuously elevate the workplace experience as the company grows and evolves
- Adaptable, proactive, and solutions-oriented, with a strong sense of ownership and a willingness to step in wherever needed to support the team
Your day-to-day is…
- Guiding and supporting the Workplace Experience team in creating a well-organized, high-quality workplace environment across Zocdoc’s US offices
- Ensuring the smooth day-to-day operation of our offices, including reception, office services, mail, supplies, and overall workplace functionality
- Shaping and evolving Zocdoc’s workplace ecosystem, including food and beverage offerings, guest and visitor services, workplace amenities, remote offerings, wellness programs, and company swag
- Creating engaging workplace experiences through internal events such as milestone celebrations, cultural events, team offsites, and company-wide gatherings
- Partnering with leaders across the business to ensure our workplace environment supports collaboration, productivity, and a strong employee experience
- Building and maintaining a strong vendor ecosystem, including negotiating contracts and ensuring consistent service delivery across offices
- Maintaining and strengthening landlord and real estate relationships for Zocdoc’s US offices, including coordinating with building management and guiding office construction or improvement projects
- Translating employee feedback from surveys and conversations into improvements to the workplace environment
- Working closely with IT and People teams to support onboarding, workplace readiness, and business continuity planning
You’ll be successful in this role if you have…
- 8+ years of experience in workplace operations, office operations, or workplace experience roles
- Demonstrated experience building and scaling teams that perform, and tout an inclusive, supportive, and collaborative culture
- Experience managing vendors and external partners, ensuring consistent service and quality across the workplace ecosystem
- Excellent communication and stakeholder management skills, with the ability to partner effectively with leaders across the organization
- A service-oriented mindset, with a belief that great workplace environments help teams do their best work
- A thoughtful and respectful approach to leadership, treating colleagues, guests, and partners with professionalism regardless of title or tenure
- A compassionate, consultative, and confident approach with a nothing too big, nothing too small attitude
- A fundamental understanding of urgency and a passion for getting results (we move fast around here!)
Benefits
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- In office perks including:
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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What the Team is Saying
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What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
