Join Tech @ Ro to build the future of healthcare, from the ground up!
At Ro, we believe that when people achieve their health goals, they can achieve their life goals. The highest-leverage way to move society forward is to give people their health, and the current healthcare system isn’t built to do that. It was built to bill, not to serve patients.
We’re building a new system. One where the patient is in control. One designed from scratch for the digital age.
At Ro, technology isn’t just a function… It's core to how we deliver care. We’ve built a vertically integrated healthcare platform that connects telehealth, diagnostics, pharmacy, and logistics into a seamless, end-to-end experience for millions of patients.
…and we’re just getting started.
As part of Tech @ Ro, you’ll work on systems that operate at scale, with an opportunity to:
- Solve complex, high-concurrency problems across a full-stack platform
- Build and ship quickly with tight feedback loops and real-world impact
- Own systems end-to-end, from architecture to production performance
- Work alongside experienced operators, technical leaders, and clinicians
- Help define how modern healthcare should be delivered
We’re a performance-driven team with a strong sense of ownership and urgency. We move fast, learn quickly, and hold a high bar for what we build, and do so with a big heart — because patients depend on it.
If you’re motivated by impact, scale, and the chance to help lead the patient revolution, come build with us.
What You’ll Do
- Lead and mentor a high-performing IT team, evolving technicians into “service automators” by fostering a culture that balances technical excellence with a high-touch, empathetic user experience.
- Direct a distributed internal team and MSP, overseeing a cloud-first ecosystem (SaaS, Okta, Intune/Jamf) while setting rigorous standards for accountability and professional growth.
- Engineer operational excellence - Architect a data-driven ecosystem where support telemetry and RCA dictate real-time resource allocation and priority. By aggressively automating manual toil and the user lifecycle, you will transform IT into a frictionless, predictive engine that solves issues before they reach the user.
- Partner cross-functionally with all business units. Listen to your customers, empathize deeply and put plans into action to ensure all IT operations are compliant, auditable, and seamlessly aligned with broader business requirements.
- Act as escalation point for complex technical issues, leading root cause analysis and durable fixes.
- Participate in your team’s on-call schedule.
What You’ll Bring
- 8+ years of experience in IT Operations or Engineering, including experience scaling an IT service delivery in a cloud-first, high-growth and/or regulated environment.
- Strong experience with cross platform support (Mac, Windows, iOS), identity management (Okta) and a passion for AI.
- Expertise in ITSM platforms, automation and self-service enablement.
- Strong service mindset paired with process rigor and comfort operating in ambiguity.
- Demonstrated leadership managing high-performing teams.
- Ability to operate across strategy and execution using data to inform both.
- Experience in healthcare, fintech, or other regulated industries preferred.
- A curiosity and fervor for new technologies and challenges.
We’ve Got You Covered
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
Skills Required
- 8+ years of experience in IT Operations or Engineering
- Experience in cloud-first, high-growth and/or regulated environments
- Strong experience with cross platform support (Mac, Windows, iOS)
- Expertise in ITSM platforms
- Leadership experience managing high-performing teams
- Experience in healthcare, fintech or regulated industries (preferred)
What the Team is Saying
_1.jpg)
%20(1).png)
_1.jpg)
%20(1).png)
What We Do
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.
Why Work With Us
Ro is powering quality care at scale. The Ro Operating System (ro.OS) vertically integrates the core parts of healthcare, bringing together nationwide telehealth, lab, and pharmacy services on one platform. The result? ro.OS makes it easier for patients to access and providers to deliver high-quality care – millions of times over.
Gallery
Ro (Ro.co) Teams
Ro (Ro.co) Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ro’ers in the tri-state area join their colleagues in the NY Hub twice a week for in-person collaboration.
.png)
