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Ro's mission is to help patients achieve their health goals by delivering the easiest, most effective care possible.
The Role
The Senior Software Engineer will design, build, and maintain distributed backend services to enhance patient care workflows at Ro. Responsibilities include improving system performance and collaboration across various teams to ensure quality and compliance.
Summary Generated by Built In
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.
Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.
The Role
We are looking for a Senior Software Engineer to join the Patient Experience team at Ro. This is a backend, product-focused role. You will partner closely with Product, Design, Data, and other teams to define, build, and iterate on features that directly impact patient onboarding, care delivery, and insurance workflows.
You’ll own backend systems that power critical patient and provider experiences — not just from a technical perspective, but from a product and business outcomes lens. You’ll refine ambiguous problems through solution design, implementation, experimentation, and iteration while ensuring the backend is performant and monitoring for real-world feature engagement and adoption.
While this role is highly focused on backend engineering, we value engineers who understand how their systems drive user-facing experiences and who enjoy collaborating cross-functionally to deliver meaningful product outcomes.
What You’ll Do:
- Design and build scalable, reliable, and resilient distributed services using Python with FastAPI or Django, supporting critical clinical and operational workflows
- Partner closely with product teams to shape feature requirements, define success metrics, and translate business goals into scalable backend solutions.
- Operate as a domain owner — accountable not only for system reliability and performance, but for how your systems drive measurable product and operational outcomes
- Own features end-to-end from technical discovery through launch and iteration, using data and feedback to continuously improve outcomes
- Drive engineering excellence through best practices in testing, monitoring, observability, and performance optimization
- Actively contribute to building the team’s architectural vision and technical roadmap
- Collaborate on code reviews and technical design documents to ensure the consistent application of best practices across relevant domains
- Participate in on-call rotations to ensure reliability of production systems
What You’ll Bring to the Team:
- 5+ years of software engineering experience
- Experience architecting, designing and building scalable web applications and distributed systems
- Proficiency with Python, relational databases, and frameworks like FastAPI or Django, with hands-on experience in metrics instrumentation and data-driven performance tuning leveraging Ro’s load testing infrastructure and tools like Datadog
- Experience partnering closely with Product to scope and deliver user-facing features that drive measurable business impact
- Proven track record of scaling complex, data-intensive backend systems through rapid growth on a high-traffic engineering organization, ensuring high performance and availability
- Strong intuition for product tradeoffs — balancing speed, scalability, and long-term architecture
- Deep understanding of distributed systems-data consistency, communication patterns, and service boundaries, backed by hands-on experience building and maintaining data-intensive production systems
- Strong sense of ownership with the ability + desire to own technical roadmaps and refine ambiguous problems
- Demonstrated ability to collaborate with other engineers and cross-functional partners to create the best possible products
Bonus Skills:
- Experience in telehealth or other highly regulated industries
- Experience with decoupling monolithic applications into distributed asynchronous services
We’ve Got You Covered:
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.
The target for this position ranges from $182,300 to $220,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
See our California Privacy Policy here.
Top Skills
Datadog
Django
Fastapi
Python
Relational Databases
What the Team is Saying
Kim
General Manager
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Rachel
Director, Product Design
Andres
Senior Director, Corporate Quality
Ross
Director, Strategy and Operations
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Kerry
Associate Director, Care Delivery Quality and Safety
Jay
Senior Director, Growth, Ro Body and Performance Marketing
Zach
CEO and Co-Founder
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The Company
What We Do
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.
Why Work With Us
Ro is powering quality care at scale. The Ro Operating System (ro.OS) vertically integrates the core parts of healthcare, bringing together nationwide telehealth, lab, and pharmacy services on one platform. The result? ro.OS makes it easier for patients to access and providers to deliver high-quality care – millions of times over.
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Ro (Ro.co) Teams
Ro (Ro.co) Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ro’ers in the tri-state area join their colleagues in the NY Hub twice a week for in-person collaboration.
Typical time on-site:
2 days a week
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