Spectrum Jobs

Senior Manager, Inside Plant (ISP)

Spectrum

Senior Manager, Inside Plant (ISP)

Posted 2 Hours Ago

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Milwaukee, WI, USA

In-Office

Senior level

eCommerce • Information Technology • Internet of Things • Mobile • On-Demand • Retail • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Leads Inside Plant Operations for telecommunications facilities, overseeing programming transport, cabling, equipment installation, maintenance, compliance, FCC testing, technical standards, staffing, training, budgets, reporting, and project execution. Manages teams and employee performance in a 24x7 environment, supports Headend, COLO, OTN, and Hub locations, and participates in on-call rotations and field operations.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you ready to lead and manage the Inside Plant Operations group, ensuring flawless execution in the reception and distribution of off-air, satellite, and digital transport programming? As a Senior Manager, ISP, you will implement consistent operating, configuration, and engineering standards using coaxial cable and fiber optic transmission technologies. You will oversee the installation, construction, operation, and repair of all equipment at Headend, COLO, OTN, and Hub locations. Additionally, you will guide long-range planning, manage day-to-day activities, and handle on-call rotations. You will also be responsible for the employee lifecycle, including performance management, and assist in capital and expense forecasting.
How You'll Make an Impact

Develop a strategic, disciplined, detailed and structured team and assist with developing their direct reports as to drive a high-performance culture and environment
Lead a structured, consistent, and disciplined execution of ISP activities
Oversee all cabling, equipment installation, power and cooling follows corporate TQA standards
Lead efforts to ensure field compliance with corporate standards, as well as Federal Communications Commission (FCC) regulations
Oversee training for technical personnel and evaluate effectiveness and gaps on an ongoing basis
Work with managers to establish positive employee relations through promoting an environment of open and effective communication and ongoing support
Oversee and participate in assembling capital budget needs
Resolve issues as they are identified and escalate issues to senior management as needed
Set priorities for managers and participate in the ongoing review of performance of staff
Ensure all required logs, records and other documentation follow company and FCC technical requirements
Oversee FCC Proof of Performance testing
Adhere to industry specific local, state, and federal regulations, as applicable
Compile reporting and metric analysis as requested by management
Participate in special projects as needed or requested by senior management
Know, understand, and follow all company policies and provide ongoing guidance to staff

Working Conditions

Work in a 24x7, fast paced environment
Exposure to continuous moderate noise
Work and travel in inclement weather
Work all hours day or night
Work performed near power facilities and electricity

What You'll Bring to Spectrum
Required Qualifications
Education

Bachelor's degree in engineering or equivalent work experience

Experience

10+ years engineering experience
4+ years management experience
3+ years project management experience

Skills

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner
Ability to use personal computer and software applications
Ability to use handheld communication devices and applications
Ability to differentiate between different sizes and colors of wires
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to work with small components and wires to make cable connections
Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers
Ability to safely use weight-bearing equipment (such as ladders) within the maximum limitations of that equipment)
Ability to accurately measure distances, using tapes or other measuring devices
Ability to read general system layouts from blueprints and system maps
Ability to operate appropriate computer or test equipment associated with position
Ability to prioritize and organize effectively
Ability to work independently
Knowledge of basic mathematics and electronics
Demonstrated in-depth proficiency of designing, installing, and maintaining critical facility systems and service delivery equipment for all products
Valid driver's license with satisfactory driving record within company required standard

Preferred Qualifications
Education

Desirable: CCNA, CCDA

Skills

Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders and fully loaded tool belts
Ability to perform job from high places (roofs)
Knowledge of company products and services
Knowledge of National Electric Code and National Electric Safety Code In-depth understanding of and demonstrated ability to teach advanced video networking, IP networking and DOCSIS
Ability to manage multiple priorities
Ability to supervise and motivate others
Ability to maintain confidentiality

#LI-CJ1
EIP600 2026-85401 EIP600 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

Bachelor's degree in engineering or equivalent work experience
10+ years of engineering experience
4+ years of management experience
3+ years of project management experience
Clear English communication skills, verbal and written
Ability to use personal computers and software applications
Ability to use handheld communication devices and applications
Ability to differentiate wire sizes and colors
Ability to make cable connections in tight spaces and work with small components and wires
Ability to use electric drills, hammers, wrenches, and screwdrivers
Ability to safely use ladders and other weight-bearing equipment
Ability to accurately measure distances
Ability to read system layouts, blueprints, and system maps
Ability to operate computer or test equipment associated with the position
Ability to prioritize and organize effectively
Ability to work independently
Knowledge of basic mathematics and electronics
In-depth proficiency designing, installing, and maintaining critical facility systems and service delivery equipment
Valid driver's license with a satisfactory driving record
CCNA or CCDA certification
Ability to work across varied terrain and weather while carrying tools and equipment
Ability to perform work from high places, including roofs
Knowledge of company products and services
Knowledge of National Electric Code and National Electric Safety Code
Advanced knowledge of video networking, IP networking, and DOCSIS, including ability to teach these topics
Ability to manage multiple priorities
Ability to supervise and motivate others
Ability to maintain confidentiality

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — The retirement program includes a dollar‑for‑dollar 401(k) match up to 6% of pay and an additional 3% company contribution to a Retirement Accumulation Plan for many eligible employees. This structure can make long‑term savings notably valuable.
Healthcare Strength — Multiple national medical options (plus Kaiser in some locations) are available, and certain plans include up to $1,500 in employer‑funded health accounts alongside dental, vision, and 24/7 counseling. These elements indicate broad coverage with meaningful employer support for out‑of‑pocket costs.
Leave & Time Off Breadth — Vacation, sick and personal days, paid holidays, and increasing vacation with tenure are part of the offering. This breadth provides formal time‑off pathways across different needs.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

At Spectrum, our Product & Technology teams build the platforms and tools that power seamless connectivity and entertainment across Internet, WiFi, Video, Mobile and Voice. Supporting more than 500 million devices, we’re transforming the next era of connected experiences with some of the fastest, most reliable and advanced services in the nation. It’s an unmatched environment for designers, architects, engineers, developers, operators and data scientists to grow their careers, solve complex challenges and collaborate to deliver exceptional customer experiences. Join us to help deliver what’s next.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.