Manager, Global Customer Support at Collibra is responsible for
- Lead, coach, and mentor a team of Support Engineers, empowering them to deliver exceptional technical expertise and customer-centered service
- Partner closely with Sales, Customer Engineering, and Product & Engineering teams to relay customer feedback and address inter-team operational handoffs
- Develop and implement strategies to achieve team and individual performance goals, exceeding customer, organization and company expectations
- Foster a collaborative and supportive team environment where knowledge sharing and professional development are encouraged
- Identify and implement process improvements to enhance the efficiency and quality of your team's service delivery and operations
- Manage all support engagement activities for your assigned team’s products, including new product introductions, go-to-market launches, and release readiness initiatives
You have
- Demonstrated success leading a global or regional technical support team within a SaaS or enterprise software organization
- In-depth knowledge of complex technical concepts and the ability to translate them into clear and concise communication for a non-technical audience.
- Strong understanding of customer lifecycle management, escalation processes, and success metrics
- Excellent communication, interpersonal, and coaching skills with the ability to motivate and inspire others
- Ability to prioritize tasks, manage multiple deadlines, and thrive in a fast-paced environment
- A bachelor’s degree or equivalent related working experience is required
- This position is not eligible for visa sponsorship
You are
- A leader who sets clear, actionable goals
- A relationship builder who fosters cross-functional collaboration
- Data-driven, using insights for continuous improvement
- Committed to exceptional customer experiences and results
- Organized, accountable, and adaptable in dynamic environments
Measures of success
- Within your first month, you will acquire fundamental knowledge about Collibra processes/tools and start building team & cross-functional relationships
- Within your third month, you will operationally manage the team and the product pillar, and take ownership of escalations.
- Within your sixth month, you will manage the team, ensure strong employee engagement, manage cross-functional initiatives, and help implement continuous improvement activities.
Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.
We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.
At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.
With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.
What We Do
Data has endless potential, if people can trust it.
Collibra helps organizations turn data into a trusted asset that drives business value, innovation, and AI readiness. Our cloud-based data intelligence platform connects data, people, and processes across the enterprise so teams can find, understand, and use the right data with confidence.
By uniting governance, quality, privacy, lineage, and catalog capabilities in one secure, scalable SaaS solution, Collibra gives companies a single source of truth and a foundation they can trust as they embrace AI.
Today, Collibra powers possibility for many of the world’s most data-driven organizations, from global banks and healthcare leaders to public institutions and high-growth tech companies. We help them use data responsibly to make faster, smarter, and more ethical decisions while meeting the highest standards for compliance and innovation.
What truly differentiates us is the way we work. Collibrians bring curiosity, clarity, and care to everything we do. We collaborate across functions and time zones as a global #OneCollibra team, solving complex challenges and delivering measurable impact for our customers.
Founded in Brussels and headquartered in New York, with offices in Raleigh, London, Prague, and beyond, Collibra is a global company built on trust and connection. We work fast, communicate openly, and stay grounded in our mission to make data , and now AI, meaningful for everyone.
Because at Collibra, trusted data isn’t the end goal — it’s where possibility begins.
Why Work With Us
Work here means showing up curious, clear, and ready to build with purpose. As data and AI reshape what’s possible, Collibrians bring clarity to complexity and care to how we work. The pace is fast and the work is meaningful— because every problem we solve powers possibility, as #OneCollibra.
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