Senior Manager, Clinical Quality

About Us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

The Senior Manager, Clinical Quality leads Grow's Clinical Quality branch, owning team performance and clinical quality outcomes across a network of 26,000+ independently licensed providers. You will manage Clinical Quality Specialists, set the clinical standard for what good looks like across the branch's workstreams, and operate as a highly independent leader who drives results without requiring close direction. This role is the day-to-day owner of Grow's provider quality program, from data interpretation and network management to MIC standards, VBC performance monitoring, and payor audit readiness. You will work cross-functionally with Product, Operations, and Payor teams to translate clinical quality priorities into organizational action.

What You’ll Be Doing:

• Lead and develop a team, setting clear expectations, managing performance directly, and building a team that surfaces problems and drives solutions independently

• Own provider quality program and define what quality means at Grow, setting and maintaining the clinical standard across the provider network, and driving measurable improvement in provider quality across the network

• Oversee MIC program integrity and VBC performance monitoring by ensuring Grow is on track against payor contract targets, identifying clinical risks early, and partnering with Operations and Product to close gaps

• Manage payor audit readiness and clinical risk monitoring across priority payor relationships, ensuring the branch is proactively identifying and resolving risk rather than reacting to it

• Represent the Clinical Quality branch cross-functionally by communicating program performance, clinical priorities, and trade-offs to leadership and partners clearly

• Identify issues across all branch workstreams, drive toward resolution independently, and surface blockers with a clear recommended path forward

You’ll Be a Good Fit If: 

• You hold an active, unrestricted behavioral health clinical license (LCSW, LMFT, LPC, PsyD, PhD, or equivalent)

• You have 5–7 years of clinical quality experience, with demonstrated ownership of a quality program end-to-end 

• You have direct experience managing a clinical quality team and are comfortable addressing performance directly and constructively

• You have working knowledge of measurement-informed care, outcome measures (PHQ-9, GAD-7), and value-based care performance monitoring in a behavioral health context

• You can look at a set of KRs and quality metrics, identify the work required to move them, and execute

• Experience with payor audits, documentation compliance, or network quality management in a telehealth or 1099 provider model is a strong plus

Employment Type: Full Time, Exempt 
Base Compensation: The base compensation range for this position is:

Fully Remote Commitment: $130,000 - 159,000 USD Annually

Hybrid Commitment: $155,000 - $190,000 USD Annually 

This role can be hybrid (onsite from our NYC, San Francisco, or Seattle hub location three days per week: Tuesday, Wednesday, Thursday) or fully remote. Both arrangements include travel 2–3 times per year (e.g., company and department offsites).

The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.

Full Time Employee Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.

• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.

• Financial Wellness: 401(k) program and equity opportunities.

• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.

• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.

• Wellness & Development: Annual stipends to put towards personal & professional growth.

• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).

• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings.

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Use of AI Tools: By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool, Gem, to assist in the initial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly, no hiring decisions are made by the AI tool. All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at [email protected]. If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.