Jobs at Grow Therapy

Conduct empathetic live conversations with clients who canceled, missed appointments, or disengaged from care. Help clients rebook, rematch with providers, understand platform tools, and navigate payor-specific programs. Document interactions for handoffs, collaborate with clinical and operations teams, resolve escalations, identify engagement barriers, and contribute to improvements in the client care experience while meeting outreach and productivity goals.

Owns the Customer Operations knowledge lifecycle, creating and maintaining guides, SOPs, decision trees, job aids, macros, and Help Center content. Translates complex policies, product changes, compliance requirements, and workflows into actionable guidance. Partners with subject matter experts, Training, Quality, Product, and Operations leaders to validate content, manage updates, support launches, measure knowledge performance, and improve governance, findability, and AI-enabled knowledge retrieval.

Provides empathetic customer support through chat, messaging, and phone for technical, insurance, billing, and platform questions. Investigates issues, resolves cases accurately, documents interactions, meets service-level and productivity goals, escalates when needed, and identifies recurring problems for process improvement. Collaborates with Support, Product, and other teams while participating in coaching and training. Remote work requires dependable scheduling, adaptability, and clear communication.

Provides empathetic customer and provider support through chat, messaging, and phone. Resolves technical, insurance, billing, and platform questions; documents interactions; meets service, quality, response-time, and productivity expectations; escalates issues when needed; participates in coaching and training; identifies recurring problems; and collaborates with Product and internal teams to improve the support experience.

Provide phone and live-chat support to clients and therapists, troubleshoot platform issues, educate customers, and advocate for their needs. Investigate root causes, collaborate with Product teams to improve the platform, meet quantitative support metrics, and adapt independently in a fast-paced remote startup environment.

Own Total Rewards strategy across the U.S. and Canada, including compensation, benefits, wellbeing, pay equity, equity programs, salary structures, review cycles, vendor governance, and annual enrollment. Build financial models, budgets, policies, communications, and decision frameworks while partnering with Finance, Legal, People teams, and vendors. This senior individual contributor role requires influencing leaders, ensuring compliance, and scaling equitable, financially sustainable rewards programs.

Leads and scales a physician partnerships sales team focused on increasing primary-care referrals and patient intakes. The role owns sales strategy, team development, account expansion, market segmentation, referral workflows, CRM and data operations, forecasting, and cross-functional growth initiatives. Success depends on building repeatable referral motions, strengthening physician and health-system relationships, using provider and claims data effectively, and creating scalable territory, account, and performance systems.

Analyze product and healthcare billing data to support product decisions, reporting, experimentation, and claims collection improvements. Build and maintain dashboards, develop scalable datasets, conduct A/B testing, create data visualizations, and communicate actionable insights. Collaborate with product stakeholders, data scientists, and engineers on data modeling, OKRs, data quality, and pipeline reliability for Billing and Payments features.

The FP&A Manager will build Grow’s FP&A function from the ground up, owning financial models, forecasting, scenario analysis, annual planning, reforecasts, and investor and board materials. The role also oversees procurement, spend monitoring, cost optimization, headcount planning, KPI analysis, and business cases. This high-visibility position partners with executive leadership and department heads, using AI to automate processes and improve resource allocation.

Leads the team responsible for post-launch health, maintenance, quality, and performance of customer operations automations, including Sierra. Owns operational readiness, monitoring, testing, issue resolution, change management, and retirement. Establishes AI evaluation and human-review systems, analyzes performance data, prioritizes improvements, and coordinates with continuous improvement and AI operations teams to deliver reliable, measurable customer and business outcomes.

Partners with Operations leaders on employee relations, performance management, policy application, attendance, leave issues, and frontline manager coaching. Builds scalable programs for feedback, learning, engagement, and talent practices. Uses workforce data and employee insights to identify trends, mitigate risks, and shape people priorities. Supports a fast-paced, multi-state workforce of exempt and non-exempt employees while collaborating with People Operations, Talent Activation, and Legal.

Own the architecture and development of Grow’s GTM systems for physician referrals, EAP, and Provider Experience. Build HubSpot data models, integrations, automations, AI agents, referral workflows, attribution, governance, monitoring, and self-healing processes across multiple commercial motions. Establish technical standards and integration patterns, ensure scalable handoffs and data quality, and help shape the future GTM Systems team.

Leads commercial finance and revenue operations for provider recruitment and PCP/EAP businesses. Builds forecasting, pipeline management, data models, reporting infrastructure, dashboards, governance, and AI-enabled GTM workflows. Partners across Sales, Marketing, Customer Success, Finance, Product, and Operations to improve planning, territory allocation, capacity management, executive reporting, and scalable operating processes.

Own strategy and execution for new payor and employer offerings, including Grow’s next-generation EAP product. Deepen payor partnerships, define product vision and MVPs, design end-to-end healthcare workflows, and navigate authorizations, contracts, claims, reimbursement, and payor requirements. Partner with corporate development and cross-functional teams to shape ambiguous early-stage opportunities, balance near-term outcomes with platform investments, and deliver impactful healthcare products.

Over a 12-week internship, the Software Engineering Intern will join a product engineering team, own a scoped project, contribute production code, investigate bugs, participate in development ceremonies, collaborate cross-functionally, and present the project’s technical approach and impact. The role is hybrid in New York City, requiring onsite work three days per week.

Build Grow Therapy’s native Android app from the ground up as the founding Android engineer. Own architecture, developer tooling, testing, CI/CD, production releases, observability, security, and consumer-facing features. Set Android standards and technical direction while partnering with product, design, iOS, and backend teams. The role requires hands-on delivery, strategic decision-making with incomplete information, and preparation for a growing Android organization.

Build and own GTM systems for Primary Care, EAP, and Provider Experience motions. Design data models, integrations, automations, AI agents, governance standards, testing environments, monitoring, and self-healing workflows. Partner with GTM architecture and systems teams to scale commercial operations, improve referrals and provider growth, and reduce manual effort. Evaluate and evolve the GTM technology stack while measuring automation performance through experimentation.

Own Grow’s audio marketing channel across podcasts, streaming, and experimental placements. Responsibilities include sourcing and managing show, vendor, and partner relationships; negotiating sponsorships; developing testing and scaling roadmaps; optimizing host-read and run-of-network campaigns; establishing measurement using promo codes, vanity URLs, incrementality testing, and media mix modeling; analyzing performance; and partnering with creative and leadership on channel strategy.

Leads Learning, Content, and Quality teams within Shared Services. Owns the strategic vision, operating models, onboarding curriculum, train-the-trainer programs, knowledge bases, quality processes, performance metrics, and AI enablement strategy. The role develops high-performing teams, reduces frontline ramp time and turnover, creates closed-loop feedback systems, and aligns training outcomes with operational KPIs while scaling support operations.

Build and advance application and product security across the engineering organization. Responsibilities include establishing secure defaults, CI guardrails, security requirements, threat modeling, risk assessments, penetration testing, vulnerability remediation, secure coding education, roadmap ownership, and hands-on code review. The role partners closely with product, engineering, DevOps, and services teams to secure applications, microservices, and AI features while enabling efficient development.