Position Summary
The Senior Hardware Triage Engineer is responsible for leading the technical investigation of system-level hardware failures across development and production platforms. This role serves as the first line of technical analysis for complex hardware issues, performing hands-on debugging, isolating failing components, and driving root cause investigations in partnership with cross-functional Subject Matter Experts (SMEs). The ideal candidate combines strong electrical and system-level debugging skills with excellent analytical, communication, and project coordination abilities.
This position is in Austin, Texas.
Key Responsibilities
- Perform hands-on debugging and triage of system-level hardware failures in engineering, manufacturing, and data center systems.
- Diagnose failures involving servers, storage, networking, embedded systems, or other complex hardware platforms.
- Isolate faults to the board, subsystem, component, firmware, or manufacturing process using structured troubleshooting methodologies.
- Reproduce reported issues and collect technical evidence including logs, waveforms, hardware captures, and failure analysis data.
- Collaborate with hardware, firmware, BIOS, FPGA, mechanical, manufacturing, validation, and reliability SMEs to determine root cause.
- Identify recurring failure trends and recommend design, process, or test improvements to reduce field and manufacturing escapes.
- Develop and maintain debug procedures, failure analysis documentation, and knowledge base articles.
- Support new product introduction (NPI), qualification, manufacturing, and sustaining engineering activities.
- Communicate investigation status, technical findings, risks, and corrective actions to engineering leadership and program teams.
- Drive issues to closure while ensuring timely escalation of high-priority customer or production issues.
Required Qualifications
- Bachelor's degree in Electrical Engineering, Computer Engineering, or a related technical field.
- 4+ years of experience in hardware engineering, hardware validation, system integration, or failure analysis.
- Strong experience debugging complex system-level hardware issues.
- Strong understanding of digital electronics, power delivery, signal integrity, and board-level design.
- Experience working with Linux and/or Windows environments for hardware diagnostics.
- Excellent analytical problem-solving and root cause analysis skills.
- Strong verbal and written communication skills with the ability to communicate technical findings to cross-functional teams.
- International and domestic travel as needed.
Preferred Qualifications
- Experience with server, storage, networking, or high-performance computing platforms.
- Familiarity with PCIe, DDR, Ethernet, USB, I2C, SPI, UART, and JTAG interfaces.
- Experience with manufacturing test, failure analysis, or reliability engineering.
- Knowledge of BIOS, BMC, firmware, or embedded systems debugging.
- Experience with statistical failure analysis and reliability methodologies.
- Experience supporting customer escalations and high-priority production issues.
USA Benefits
In addition to a competitive salary, Graphcore offers flexible working and a comprehensive benefits package designed to support your health, wellbeing and financial future. Our benefits include medical, dental and vision coverage, Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), disability and life insurance, a 401(k) retirement plan, commuter benefits, wellness services and an Employee Assistance Programme (EAP). We welcome people of different backgrounds and experiences; we're committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
Skills Required
- Bachelor's degree in Electrical Engineering, Computer Engineering, or related technical field.
- 4+ years of experience in hardware engineering, hardware validation, system integration, or failure analysis.
- Strong experience debugging complex system-level hardware issues.
- Strong understanding of digital electronics, power delivery, signal integrity, and board-level design.
- Experience working with Linux and/or Windows environments for hardware diagnostics.
- Excellent analytical problem-solving and root cause analysis skills.
- Strong verbal and written communication skills.
- International and domestic travel as needed.
- Experience with server, storage, networking, or high-performance computing platforms.
- Familiarity with PCIe, DDR, Ethernet, USB, I2C, SPI, UART, and JTAG interfaces.
- Experience with manufacturing test, failure analysis, or reliability engineering.
- Knowledge of BIOS, BMC, firmware, or embedded systems debugging.
- Experience with statistical failure analysis and reliability methodologies.
- Experience supporting customer escalations and high-priority production issues.
What the Team is Saying
Graphcore Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is presented with day-one U.S. medical coverage, plus dental/vision, mental health support, and concierge services. Wellbeing extras such as an EAP and pet insurance broaden the health-focused package.
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Retirement Support — Retirement programs include a company-matched 401(k) in the U.S. and matched pensions in the U.K. Employer-provided life insurance and disability/income protection further reinforce long-term financial security.
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Leave & Time Off Breadth — Time off is framed as flexible or unlimited in multiple locations, with paid holidays and generous parental leave highlighted. Flexible hours are emphasized to accommodate personal needs alongside a hybrid model.
Graphcore Insights
What We Do
At Graphcore, we’re building the future of AI compute. We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacenter scale. As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem. To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world. We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence.
Why Work With Us
Our team is at the forefront of the machine intelligence revolution, enabling innovators from all industries to build AI-native products to expand human potential. What we do at Graphcore really makes a difference.
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Graphcore Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Graphcore, we value wellbeing and flexibility to support a healthy work/life balance. Our hybrid approach encourages office-based colleagues to work onsite three days a week, with trusted flexibility built on trust and transparency for everyone.
