Essential Functions:
- Ensure that the process transactions are processed as per Desktop procedures
- Ensure that the assigned targets are met in accordance with SLA and Internal standards
- Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
- Ensure adherence to established attendance schedules
- Ensure adherence to Company Policies and Procedures
Performance parameters:
- Meeting set targets on a monthly basis
- Offer to Joining Ratio of the Offers made
- Number of candidates hired who clear the Post FVT assessment
- Number of defects against number of Offers made
Primary Internal Interactions:
- Team for the purpose of coordination
- Assistant Manager for escalations, unresolved issues, appraisals and reviews
- Manager for solving the issues unsolved by the immediate supervisor
- Operations and Support hiring managers – for the purpose of Recruiting candidates for their processes and for calibration
- purposes
- Finance and Commercial departments for settling vendors payments, own imprest bills etc.
- Customer Experience Analysts and Trainers for the purpose of Voice Capability assessment
Primary External Interactions:
- Vendors for:
- Hiring candidates, lining up candidates for interviews and also assessing their performance
- Giving Advertisements
- Preparing promotion material
Technical Skills:
- Skilled with the use of MS Office applications like – PowerPoint, MS Word and MS Excel
- Internet usage and email access
- Above average knowledge of the BPO industry
Process Specific Skills:
- Interviewing skills
- Feedback skills
- Excellent communication and presentation skills
- Prioritizing stake holders needs
- Strong customer service focus
Essential Functions
Job Analysis & Strategy: Collaborate with hiring managers to define job specifications and ensuring alignment of the job role requirements
Sourcing Candidates: Use job boards, social media, referral drives, and headhunting to find potential candidates.
Screening & Interviewing: Review resumes, pre-screening interviews, and assessing candidate’s competency via an assessment tool
Coordinating Interviews: Schedule and manage interviews between candidates and hiring teams.
Offer Negotiation: Facilitate discussions around salary, benefits, and start dates.
Ad hoc & Compliance task: 100% compliance on all finalized candidates before offer is extended,
- Minimum 1-year Volume Recruitment Experience in a BPO/agency environment will be preferred
- Must have Matric (HR or related qualification advantageous)
- Clear Credit & Crim Record
- Computer literate
- Should display sufficient flexibility and urgency to handle pressure in a cross-cultural environment
In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets
Skills Required
- Minimum 1-year volume recruitment experience in a BPO/agency environment
- Matric qualification
- HR or related qualification
- Clear credit and criminal record
- Computer literate
- Skilled with Microsoft PowerPoint, Word, and Excel
- Internet usage and email proficiency
- Interviewing skills
- Feedback skills
- Excellent communication and presentation skills
- Ability to prioritize stakeholders' needs
- Strong customer service focus
- Flexibility and ability to work under pressure in cross-cultural environments
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
