Jobs at EXL

Provide travel reservation support using a Global Distribution System (GDS): handle refunds, fares and pricing, routing types; resolve client queries by email; maintain accuracy and productivity; build customer relationships; participate in process improvements and adapt to change.

Analyze transaction data using SQL and Excel to detect and resolve banking fraud. Prepare and present reports with insights and recommendations, collaborate with clients to address fraud and ensure compliance, work evening shifts, and manage multiple priorities with high accuracy.

Support sales, delivery, and account management for large accounts by building relationships, identifying expansion opportunities across digital, data, and AI solutions. Assist execution of account plans, coordinate internal teams, manage communications and reporting, track performance, and identify upsell and cross-sell opportunities to drive retention and growth.

Entry-level role for recent graduates to research and support Data & AI innovation. Responsibilities include trend research, using GenAI tools (e.g., Claude), developing client-facing presentations, collaborating with senior experts, and contributing to new Data and AI offerings.

Lead enterprise AI and GenAI transformation engagements end-to-end: define strategy, design solutions (RPA, IDP, LLMs), build COEs, manage multi-workstream programs, engage CXO stakeholders, and deliver measurable ROI with governance, dashboards, and process reengineering.

Audit travel consultant calls, emails, and chats; review GDS queue handling and hotel booking platform usage; validate ticket exchanges, reissues, and refunds per fare rules; ensure compliance with airline, visa, and company SOPs; identify service gaps and recommend corrective actions; analyze travel workflows for inefficiencies.

Audit and validate outpatient surgery medical coding to ensure quality, production targets, SOP adherence, and HIPAA/OIG compliance. Complete audits, maintain productivity and clarification logs, escalate trends, and collaborate with managers. CPC/CPMA certification and 3+ years post-certification coding experience required.

Review inpatient medical records to validate ICD-10-CM/PCS codes and DRG assignments per IPPS/CMS rules. Audit coding accuracy, identify documentation gaps, collaborate with clinicians, mentor coding staff, deliver education, analyze audit trends, and produce reports to improve coding quality and compliance.

Implement, configure, and support Earnix pricing solutions; integrate with enterprise systems; collaborate with actuarial, data, and IT teams; develop, deploy, test, and monitor pricing models; ensure scalability and reliability; troubleshoot issues and document best practices and governance.

Provide administrative support including managing office supplies, coordinating meetings, handling correspondence, and maintaining accurate records.

Manage accounts receivable tasks within the Order-to-Cash cycle, perform basic accounting and numerical work, communicate effectively via email and verbally, work flexible shifts when needed, and collaborate as part of a team.

Perform high-quality audits of outpatient surgery coding, follow SOPs and project protocols, meet quality and production targets, maintain daily productivity and clarification logs, escalate trends/issues, collaborate with manager/TL for clarifications, ensure team compliance with HIPAA and OIG, and respond promptly to managerial communications.

Handle travel bookings using GDS, manage refunds/fares/pricing, resolve client queries via email, maintain accuracy and productivity, apply travel geographical knowledge, participate in process improvements, and maintain customer relationships. Travel certification required.

Manage and optimize management information systems to improve data management, information flow, accuracy, efficiency, and timely reporting across the organization.

Analyze transaction data using SQL and Excel to detect banking fraud patterns, produce reports with insights and recommendations, collaborate with clients to resolve fraud issues, ensure compliance, and manage multiple priorities during evening shifts with high accuracy.

Manage Sales & Use Tax compliance: reconcile accounts, compute liabilities, prepare and file SUT returns (e-file and paper), handle notices and audits, prepare monthly tax accruals, meet SLAs, manage stakeholders, and create SOPs and training materials.

Review, categorize, and prioritize incoming legal matters; assign matters to appropriate legal professionals; prepare PDFs and document bundles; perform detailed document review and support litigation workflows using Microsoft Office and e-discovery processes.

Perform quality audits of outpatient surgery coding, meet production and quality targets, follow SOPs and project protocols, update daily logs, escalate issues, ensure team compliance with HIPAA/OIG, and communicate promptly with managers.

Research and resolve Agency Debit Memos (ADMs) for global markets by performing root-cause analysis, interpreting PNRs and fare rules, using GDS displays, and coordinating with GDS vendors and airlines to clear disputes. Requires end-to-end travel process knowledge and strong multitasking and initiative.

Handle travel booking operations requiring working knowledge of any GDS, fares, pricing, and refunds. Travel certification required. Graduate qualification expected.