Jobs at EXL

Reviews voice calls, chats, and customer service cases against quality scorecards and client standards. Validates audit questions, answers, scoring accuracy, compliance, process adherence, and customer experience. Documents evidence, participates in calibration sessions, identifies trends and root causes, and produces reports supporting coaching and operational improvement.

Design, implement, and evolve secure, resilient, enterprise-scale Azure Databricks and data analytics platforms. Lead platform architecture, workspace and cluster strategy, storage design, CI/CD integration, governance, identity, networking, and security controls. Ensure operational excellence through monitoring, capacity planning, cost optimization, performance tuning, incident management, and root-cause analysis. Provide technical stewardship, complex issue resolution, reliability improvements, operational standards, and knowledge transfer across development, test, and production environments.

Manages facilities maintenance operations, including uptime, budgets, vendor selection and oversight, job completion, equipment testing, quality inspections, and continuous improvement initiatives. Supervises new projects, evaluates vendor workmanship and materials, and researches market quotations to prepare maintenance budgets.

Audits inpatient DRG coding for quality, accuracy, productivity, and compliance. Follows SOPs and project protocols, completes audits, meets production targets, escalates issues, identifies trends, maintains daily logs, responds to management communications, and supports team compliance with HIPAA and OIG requirements. Uses Excel and coding-related software while coordinating with managers and team leads on clarifications.

Perform high-quality coding audits for outpatient surgery cases, follow SOPs and project protocols, meet quality and production targets, update daily logs, escalate issues, ensure HIPAA/OIG compliance, and communicate promptly with managers and team.

Perform accurate CPT and ICD-10-CM coding (including modifiers, E&M, surgical coding); review and analyze denied claims, identify root causes, and resolve via outbound calls to provider offices. Document outcomes, update claim status, follow up to maximize reimbursement, adhere to client guidelines, meet quality/productivity benchmarks, and prepare performance reports using Excel and PowerPoint.

Leads insurance-focused data and AI consulting engagements, advising senior stakeholders on transformation roadmaps, operating models, and scalable solutions. Owns client discovery, proposals, RFP responses, solution design, project delivery, team management, and growth opportunities. Provides technical guidance across analytics, AI, automation, DataOps, cloud platforms, governance, and data architecture while driving process improvement, innovation, and knowledge development.

Supports business analysis by gathering and documenting requirements, analyzing business processes, performing basic data analysis, and assisting project teams. Collaborates with senior analysts to learn business analysis best practices and develop professional skills.

Design, deploy, and maintain scalable AWS data and document-processing pipelines and production ML platforms. Build containerized workloads, automate infrastructure with Python and infrastructure-as-code, implement CI/CD, and manage security, networking, databases, monitoring, and observability. Operate GPU and CPU workloads, integrate generative AI and ML inference, resolve production incidents, optimize cost and performance, and collaborate with application, DevOps, data, infrastructure, and client teams.

Performs account reconciliations, journal entries, month-end close, reporting, discrepancy analysis, compliance activities, KPI monitoring, and SLA-driven process work. The role also develops training materials, supports process improvements, and ensures adherence to procedures, regulatory requirements, internal standards, and attendance schedules.

Leads sales expansion and new-logo acquisition across the APAC banking market, especially Australia and New Zealand. Owns strategic enterprise pursuits from prospecting through closure, positioning data, digital, and AI-led solutions. Builds pipelines, manages forecasts, orchestrates cross-functional deal teams, and develops CXO relationships. Drives post-sale land-and-expand growth, competitive intelligence, sales governance, and coordinated account handoffs. The role manages a significant multi-year growth agenda with approximately USD 20–50M or more in pipeline and revenue potential.

Senior executive role overseeing quality management activities related to claims. The job description provides no specific responsibilities, qualifications, technologies, compensation, travel expectations, or clearance requirements.

Lead Quality Excellence for UK P&C vertical: implement quality management frameworks, drive QA and process improvement (Six Sigma/Lean), manage a team, ensure ISO compliance, standardize governance and reporting, support business development (RFP/RFI), and manage budget and resources to meet KPIs and enhance customer experience.

Manage project financial activities, including recording transactions, tracking costs and revenue, monitoring budgets, and ensuring accurate, timely billing and invoicing. Partner with project managers to provide financial insights and support throughout the project lifecycle while following organizational guidelines and policies.

Lead design and implementation of scalable microservices that handle LLM requests, streaming (SSE), and context management. Oversee cloud deployments (AWS/Azure/GCP), API gateways, and CI/CD pipelines. Ensure low-latency integration between React/Next.js frontends and Python (FastAPI/Django) backends running AI models.

Monitor annuity back-office transactions, correct issues, improve quality and productivity, coach team members, support new-hire ramp-up, handle escalations, provide process and system guidance, interact with clients when needed, and ensure compliance with policies, regulations, and information security standards.

Manages operational implementations, client onboarding, system conversions, and product launches. Develops project plans, documents processes and requirements, analyzes legacy data, validates mappings, reconciles account data, supports SQL and Excel reporting, coordinates stakeholders and vendors, facilitates training, and conducts UAT/BET testing. Ensures operational readiness, regulatory compliance, quality assurance, and post-implementation improvements across financial services and insurance operations.

Lead operational implementations for life insurance and annuity clients, including onboarding, system conversions, and product launches. Develop project plans, workflows, SOPs, training, and operational readiness activities. Analyze legacy data, field mappings, reconciliations, and reporting using SQL and Excel. Coordinate clients, vendors, operations, technology, compliance, finance, and other stakeholders. Manage UAT/BET testing, quality assurance, risk mitigation, regulatory compliance, and post-implementation reviews.

No responsibilities, qualifications, salary, technology requirements, travel requirements, or other job details were provided.

Identify and validate overpayment opportunities by reviewing claims policies, provider contracts, historical trends, and claims data. Track and manage overpayment projects, contribute to team targets, assist colleagues as needed, and comply with client and company policies.