We're hiring a Senior CSM to lead AI strategy across our most strategic Enterprise and Mid-Market accounts in ANZ. This isn't just retention management; It's a forward-deployed role built to reshape how monday.com goes upmarket — hands-on, technically deep, and embedded in the way our largest customers actually work.
Your job: move customers past "software adoption" and turn monday.com into a mission-critical, AI-first operating system for their business. You'll bridge our evolving product capabilities and the business outcomes executive buyers actually care about.
Location: Sydney. Hybrid — 3 days a week in-office.
About The Role- Lead AI-led transformation. Be the trusted advisor on how customers use our AI suite to automate workflows, surface insights, and scale operations.
- Consult, don't pitch. Build deep technical credibility through end-to-end knowledge of the monday.com platform — and use it to remove the friction and uncertainty around AI adoption.
- Architect at the strategic level. Translate complex business problems into automated, scalable solutions inside the platform aligned to business goals.
- Drive organisational change. Navigate large customer orgs to uncover high-impact opportunities for digital transformation.
- Use data to grow accounts. Turn behavioural and product usage data into communication strategies that drive expansion and technical maturity.
- Run high-leverage enablement. Lead deep-dive consultations and workshops that move customers from "how-to" to "how-to-scale."
- Be the technical voice of the customer. Influence the Product and Engineering roadmap on AI and integrations based on what you see in the field.
- Partner cross-functionally. Work closely with Sales, Professional Services, and Product to identify expansion opportunities rooted in technical solutioning.
- Own the customer relationship. Build, maintain, and scale relationships with executives, champions, and key stakeholders across your book.
- 5+ years in B2B SaaS Customer Success, Technical Account Management, or Implementation Consulting.
- Technical and AI fluency. Deep understanding of AI implementation lifecycles. You can speak to technical architects and C-suite executives in the same conversation.
- Genuine AI curiosity. You follow the generative AI space closely and can translate capability into business value.
- Complex account experience. Track record managing large customers with sophisticated security, integration, and change management needs.
- Change management DNA. You've guided organisations through major software transitions or process overhauls.
- Executive presence. Strong communicator who builds technical credibility with senior stakeholders.
- Analytical mindset. You use data to segment your book and spot the next big win.
- Adaptability. High-energy, comfortable in fast-paced, evolving environments.
Bonus: Strategy consulting background or experience in business process mapping.
What’s In It For You?
- Competitive Salary & Perks: We take care of our people with top-tier benefits and a vibrant Melbourne office culture.
- A Seat at the Table: Your feedback directly impacts our product roadmap.
- World-Class Enablement: Ongoing coaching and access to the best tools in the industry to ensure you succeed.
- The "Monday" Magic: Join a high-performance team that actually enjoys working together in a flexible, hybrid environment.
Ready to build the future of work? We’d love to meet you.
Skills Required
- 5+ years in B2B SaaS Customer Success, Technical Account Management, or Implementation Consulting
- Deep understanding of AI implementation lifecycles
- Track record managing large customers with sophisticated needs
- Strong communicator who builds credibility with senior stakeholders
- High-energy, comfortable in fast-paced environments
What the Team is Saying
monday.com Compensation & Benefits Highlights
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Retirement Support — A 401(k) with a guaranteed 3% company contribution regardless of employee deferral, plus equity eligibility and an ESPP, strengthens long‑term financial security. This flat contribution adds predictable value alongside stock programs.
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Parental & Family Support — Up to 13 weeks fully paid parental leave for all caregivers, adoption assistance, and an onsite mother’s room indicate robust family support. Access to fertility support is also described.
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Wellbeing & Lifestyle Benefits — Day‑to‑day perks include free in‑office breakfast, a monthly meal stipend around $300, a commuter stipend around $130, snacks, and a monthly wellness stipend, alongside 12 EAP sessions. These allowances complement medical, dental, vision, life, and disability insurance.
monday.com Insights
What We Do
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
