Senior Business Data Analyst, Customer Business Analytics

We are monday.com, a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

We are looking for a highly motivated, strategic Senior Business Data Analyst for our newly established customer organization (CS, Services, CX, Tech & AI). This is a unique opportunity to pioneer and build our evolving business while working in a start-up-like environment. 

In this role, you will be a central analyst working closely with business teams within and outside the organization, leveraging data to uncover insights, identify growth opportunities, and guide critical business decisions. You will also play a pivotal role in shaping the strategy and targets, and providing valuable recommendations to stakeholders. If you thrive at the intersection of strategy, data, and business impact, we want to hear from you!

What You’ll Do

• Manage and support end-to-end ongoing operational and strategic initiatives across the customer organization to achieve our business goals.
• Define and build dashboards to track business KPIs, success metrics, proxies, and targets
• Identify trends, risks, and growth opportunities aligned with the company-wide strategy.
• Facilitate ongoing business reviews and presentations to executive leadership by translating complex data into simple, compelling stories. 
• Continuously improve data processes and contribute to the development of a data-driven culture within the organization.

• 4+ years of experience in business strategy, business analysis, preferably in SaaS or tech startups.
• High-level proficiency in SQL is a must. 
• Proven experience designing data models and building self‑serve dashboards in Looker, Tableau, Power BI, or comparable BI tools is a must.
• Fluent in English (written and verbal) is required; ability to work effectively in a global business environment.
• Strong understanding of business strategy, financial modeling, and business SaaS metrics.
• Strong strategic thinking with solid business intuition.
• Excellent communication and interpersonal skills to work effectively with diverse stakeholders, while being highly independent and self-driven.
• Quick to learn, curious, and proactive in driving continuous improvement.