Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Zocdoc's most important asset is our people. As Senior Benefits Associate, you'll play a meaningful role in making sure that every Zocdoc employee can access, understand, and rely on the benefits they need — so they can show up and do their best work helping patients get the care they deserve. You'll own the day-to-day operations of our health, retirement, and leave programs with precision and genuine care, while continuously finding ways to make our benefits experience more seamless, equitable, and exceptional. This is a role where operational excellence meets real human impact.
You'll enjoy this role if you are…- Personally motivated by building programs and experiences that genuinely support people — you see great benefits administration as an act of care, not just compliance
- Autonomous, urgent, and creative - you genuinely love solving problems and creating lasting solutions
- Highly organized and detail-oriented — you catch data integrity issues before they become problems, and you track every open thread to closure
- Passionate about the employee experience and committed to making every benefits interaction feel personal and high-touch, not transactional
- The kind of person who builds strong, trust-based partnerships across Payroll, Finance, and external vendors — because you know that great benefits outcomes depend on great relationships
- Serious about your work, but not about yourself. You take pride in your work while remaining humble, adaptable, and approachable.
- Administering Zocdoc's employee benefit programs — medical, dental, vision, life, disability, wellness, FSAs, HSAs, COBRA, retirement, commuter, and voluntary benefits
- Serving as the primary point of contact for employees navigating benefits questions, qualifying life events, new hire enrollments, terminations, and dependent verification — delivering a high-touch experience at every step
- Administering leave of absence programs in partnership with Zocdoc's leave administrator, including FMLA, ADA, state leave programs, paid family leave, workers' compensation, and short-term disability
- Performing regular audits of benefit eligibility, payroll deductions, vendor files, invoices, and system integrations to maintain data integrity and financial accuracy
- Reconciling monthly benefit invoices and partnering with Payroll and Finance to resolve discrepancies quickly and accurately
- Supporting annual Open Enrollment from system configuration testing through employee education sessions and post-enrollment auditing
- Maintaining compliance with ERISA, ACA, COBRA, HIPAA, Section 125, Medicare reporting, and applicable federal, state, and local regulations — and supporting Form 5500 filings, nondiscrimination testing, and other annual activities
- Developing and maintaining employee-facing documentation, benefit guides, and knowledge articles that make our programs easy to understand and navigate
- Identifying opportunities to automate processes, leverage AI tools, improve reporting, and continuously elevate the overall employee experience
- An unrelenting desire to build more equitable, inclusive, and diverse workplaces — you view this role as an opportunity to create positive change
- Meaningful (4–6 years) of progressive benefits administration experience, ideally gained in a high-growth, fast-paced environment
- The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
- Experience administering Leave of Absence programs, including FMLA, ADA, state leave programs, and disability benefits
- A strong working knowledge of federal and state benefits regulations — COBRA, HIPAA, FMLA, ERISA, ACA — and the confidence to interpret and apply them accurately
- A compassionate but consultative approach with employees and vendors, with the communication skills to make complex benefits topics feel accessible
- Superb attention to detail and organizational skills — you believe accurate data is the foundation of a trustworthy benefits program
- A bachelor's degree or equivalent relevant experience
- Advanced benefits and/or HR certifications (CEBS, SHRM-CP, PHR) are a plus
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch every day along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Skills Required
- 4-6 years of progressive benefits administration experience
- Experience administering Leave of Absence programs including FMLA, ADA, state leave programs, and disability benefits
- Strong working knowledge of federal and state benefits regulations (COBRA, HIPAA, FMLA, ERISA, ACA)
- Ability to integrate generative AI tools into daily workflows
- Compassionate, consultative communication skills for employee and vendor interactions
- Superb attention to detail and organizational skills
- Bachelor's degree or equivalent relevant experience
- Advanced benefits and/or HR certifications (CEBS, SHRM-CP, PHR)
What the Team is Saying
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What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
