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The Role
The Scrum Master will facilitate an agile team, coach members in agile practices, manage risks and dependencies, and ensure quality execution while driving continuous improvement.
Summary Generated by Built In
Location Designation: Hybrid - 3 days per week
Role Overview:
We are seeking a hands-on Scrum Master to support New York Life's Technology Modernization Initiative by guiding an agile team in delivering high-quality, business-focused outcomes. This role is both facilitation and execution-focused - you will help the team plan effectively, remove impediments, improve delivery predictability, and foster a culture of transparency, accountability, and continuous improvement.
As part of Technology, you'll partner closely with product owners, developers & test engineers, business stakeholders, and quality partners to enable strong agile execution across the delivery lifecycle. Because this team does not have a dedicated test lead, you will also help coordinate quality-related activities, including test planning, defect triage, release readiness, and ensuring that acceptance criteria and testing expectations are clearly understood and tracked.
What You'll Do:
Serve as Scrum Master for an agile delivery team supporting New York Life's Technology Initiatives, facilitating ceremonies and enabling consistent delivery execution.
Coach the team on agile principles, Scrum practices, collaboration norms, and continuous improvement, helping the team mature its ways of working over time.
Partner with the Product Owner to support backlog refinement, sprint planning, prioritization discussions, dependency management, and clear articulation of acceptance criteria.
Remove impediments, manage risks and dependencies, and escalate blockers appropriately to support delivery commitments and improve team predictability.
Track and communicate sprint progress, team metrics, delivery risks, and release readiness with clarity and transparency for technology and business stakeholders.
Facilitate cross-functional collaboration among developers, product owners, business partners, testers, and other delivery teams to align on scope, timing, quality, and outcomes.
Support quality execution in the absence of a dedicated test lead by coordinating test planning, test case readiness, defect triage, UAT alignment, and release validation activities.
Foster a team culture of ownership, accountability, learning, and continuous improvement through retrospectives, data-informed insights, and practical process improvements.
What You'll Bring:
You will bring strong facilitation, leadership, problem-solving, and collaboration skills, along with a deep understanding of agile delivery practices. You are comfortable guiding teams through complex delivery efforts, helping them stay focused on priorities, managing dependencies, and continuously improving how they work together.
You communicate clearly with both technology and business partners, creating transparency around progress, risks, scope, and quality. You are adaptable, proactive, and outcomes-oriented - able to balance Scrum Master responsibilities with practical coordination of testing and release readiness activities when the team needs additional support.
Required Skills:
Bachelor's degree in computer science, information technology, business, or a related field, or equivalent professional experience.
5+ years of experience as a Scrum Master, Agile Lead, Delivery Lead, or similar role supporting technology delivery teams.
Strong understanding of Scrum, agile planning, backlog management, sprint execution, retrospectives, and continuous improvement practices.
Proven ability to facilitate agile ceremonies, remove impediments, manage dependencies, and improve team delivery predictability.
Experience partnering with Product Owners, engineering teams, testers, business stakeholders, and leadership to deliver high-quality technology solutions.
Excellent communication, facilitation, analytical, and problem-solving skills.
Ability to manage multiple priorities and deliver high-quality results under tight deadlines.
Preferred Skills:
Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Scrum Master, or related agile certification.
Familiarity with Varicent Incentive Compensation Management (ICM) Platform.
Experience supporting enterprise modernization, financial services, insurance, or compensation-related technology initiatives.
Experience with Jira, Confluence, or similar agile lifecycle management tools.
Familiarity with modern quality engineering practices, test automation concepts, shift-left testing, and AI-driven delivery or testing innovations.
Pay Transparency
Salary Range: $124,000-$177,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 94135
#BI-Hybrid
Role Overview:
We are seeking a hands-on Scrum Master to support New York Life's Technology Modernization Initiative by guiding an agile team in delivering high-quality, business-focused outcomes. This role is both facilitation and execution-focused - you will help the team plan effectively, remove impediments, improve delivery predictability, and foster a culture of transparency, accountability, and continuous improvement.
As part of Technology, you'll partner closely with product owners, developers & test engineers, business stakeholders, and quality partners to enable strong agile execution across the delivery lifecycle. Because this team does not have a dedicated test lead, you will also help coordinate quality-related activities, including test planning, defect triage, release readiness, and ensuring that acceptance criteria and testing expectations are clearly understood and tracked.
What You'll Do:
Serve as Scrum Master for an agile delivery team supporting New York Life's Technology Initiatives, facilitating ceremonies and enabling consistent delivery execution.
Coach the team on agile principles, Scrum practices, collaboration norms, and continuous improvement, helping the team mature its ways of working over time.
Partner with the Product Owner to support backlog refinement, sprint planning, prioritization discussions, dependency management, and clear articulation of acceptance criteria.
Remove impediments, manage risks and dependencies, and escalate blockers appropriately to support delivery commitments and improve team predictability.
Track and communicate sprint progress, team metrics, delivery risks, and release readiness with clarity and transparency for technology and business stakeholders.
Facilitate cross-functional collaboration among developers, product owners, business partners, testers, and other delivery teams to align on scope, timing, quality, and outcomes.
Support quality execution in the absence of a dedicated test lead by coordinating test planning, test case readiness, defect triage, UAT alignment, and release validation activities.
Foster a team culture of ownership, accountability, learning, and continuous improvement through retrospectives, data-informed insights, and practical process improvements.
What You'll Bring:
You will bring strong facilitation, leadership, problem-solving, and collaboration skills, along with a deep understanding of agile delivery practices. You are comfortable guiding teams through complex delivery efforts, helping them stay focused on priorities, managing dependencies, and continuously improving how they work together.
You communicate clearly with both technology and business partners, creating transparency around progress, risks, scope, and quality. You are adaptable, proactive, and outcomes-oriented - able to balance Scrum Master responsibilities with practical coordination of testing and release readiness activities when the team needs additional support.
Required Skills:
Bachelor's degree in computer science, information technology, business, or a related field, or equivalent professional experience.
5+ years of experience as a Scrum Master, Agile Lead, Delivery Lead, or similar role supporting technology delivery teams.
Strong understanding of Scrum, agile planning, backlog management, sprint execution, retrospectives, and continuous improvement practices.
Proven ability to facilitate agile ceremonies, remove impediments, manage dependencies, and improve team delivery predictability.
Experience partnering with Product Owners, engineering teams, testers, business stakeholders, and leadership to deliver high-quality technology solutions.
Excellent communication, facilitation, analytical, and problem-solving skills.
Ability to manage multiple priorities and deliver high-quality results under tight deadlines.
Preferred Skills:
Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Scrum Master, or related agile certification.
Familiarity with Varicent Incentive Compensation Management (ICM) Platform.
Experience supporting enterprise modernization, financial services, insurance, or compensation-related technology initiatives.
Experience with Jira, Confluence, or similar agile lifecycle management tools.
Familiarity with modern quality engineering practices, test automation concepts, shift-left testing, and AI-driven delivery or testing innovations.
Pay Transparency
Salary Range: $124,000-$177,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 94135
#BI-Hybrid
Skills Required
- Bachelor's degree in computer science, information technology, business, or a related field, or equivalent professional experience.
- 5+ years of experience as a Scrum Master, Agile Lead, Delivery Lead, or similar role supporting technology delivery teams.
- Strong understanding of Scrum, agile planning, backlog management, sprint execution, retrospectives, and continuous improvement practices.
- Proven ability to facilitate agile ceremonies, remove impediments, manage dependencies, and improve team delivery predictability.
- Experience partnering with Product Owners, engineering teams, testers, business stakeholders, and leadership to deliver high-quality technology solutions.
- Excellent communication, facilitation, analytical, and problem-solving skills.
- Ability to manage multiple priorities and deliver high-quality results under tight deadlines.
What the Team is Saying
Tyrone
Corporate Vice President, Employee Experience
Emma
Director, Tech, Data, AI, Ventures (TDAV)
Deepa
Chief Information Officer
Patricia
Corporate Vice President, Enterprise Technology Services
Joel
Senior Vice President, Founder & Head of New York Life Ventures
Nishit
Corporate Vice President, AI & Data Architect
New York Life Insurance Company Compensation & Benefits Highlights
-
Retirement Support — The package includes a 401(k) with company match alongside a defined‑benefit pension for many eligible roles, with contributions and the match vested from day one. That increasingly rare combination strengthens long‑term financial security.
-
Parental & Family Support — Paid New Parent leave was doubled to eight weeks for all parents, with birthing parents typically reaching up to about fourteen paid weeks when combined with short‑term disability. The offering also highlights fertility support, adoption assistance, and subsidized backup childcare.
-
Healthcare Strength — Medical, dental, and vision coverage are paired with spending accounts, life and disability insurance, and an EAP, with some plans including a company‑funded HRA and wellness incentives. Additional resources such as virtual care and digital physical therapy are noted.
New York Life Insurance Company Insights
What's It Like to Work at New York Life Insurance Company?
New York Life Insurance Company Culture & Values
New York Life Insurance Company Career Growth & Development
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New York Life Insurance Company Leadership & Management
New York Life Insurance Company Company Growth, Stability & Outlook
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The Company
What We Do
At New York Life, our 180-year legacy of integrity, mutuality, and financial strength fuels a future defined by bold transformation. As the largest mutual life insurance company in the U.S., we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view, investing in people, purpose, and innovation that endures. Guided by a clear enterprise vision to become a technology-, data-, and AI-powered company, we’re modernizing our platforms, rearchitecting experiences, and embedding intelligence across our products and services. Our mission has always been about helping people through life’s most meaningful moments. Today, technology is amplifying that mission—enabling us to serve clients, advisors, and communities in more personalized, proactive ways. With a diversified business portfolio spanning insurance, investments, retirement, group benefits, and direct-to-consumer offerings, New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving. We’re powered by a values-led culture, inclusive teams, and a shared belief that when our people thrive, so does our company. Here, tradition fuels momentum—and your ideas, energy, and growth power what’s next.
Why Work With Us
New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity, humanity, and shared success—values that show up in how we work, lead, and grow. If you want a place where innovation has purpose—build what's next with us.
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About our Teams
New York Life Insurance Company Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Not Specified
