Jobs at New York Life Insurance Company

Support annual cybersecurity compliance certifications, regulatory examinations, reporting, and information requests. Maintain requirement and evidence trackers, coordinate stakeholders and control owners, review documentation for accuracy and completeness, organize repositories, manage executive DocuSign approvals, and support SEC and FINRA compliance reporting. Identify process improvements and assess cybersecurity controls and technology risk evidence. The role requires strong organization, project management, communication, analytical, and stakeholder management skills.

Develops communication materials, training assets, and enablement resources that support enterprise transformation and employee adoption. Executes communication and training plans, simplifies complex changes through digital channels and visual storytelling, collaborates with change ambassadors and business leads, gathers feedback, and partners with training subject matter experts to deliver frontline learning.

Supports pension risk transfer contract implementation and administration by analyzing participant datasets, reconciling data across systems, calculating retirement benefits, interpreting group annuity provisions, and coordinating with actuarial, technology, and service teams. The role also addresses technical service questions, supports testing and process improvements, tracks workstreams, and helps resolve data and calculation issues. It requires strong quantitative analysis, Excel proficiency, communication skills, and the ability to work collaboratively in a fast-paced environment.

Leads an Agile Release Train delivering an agentic AI web application across product, engineering, AI/ML, architecture, security, QA, DevOps, and operations teams. Facilitates PI Planning, dependency and risk management, release readiness, production deployment, metrics, and continuous improvement. Coordinates AI experimentation and production delivery while addressing model reliability, safety, latency, cost, integrations, observability, and operational risks. Serves as the execution integrator between technical teams, product leadership, and enterprise stakeholders.

Owns the architecture, engineering, modernization, and automation of enterprise PKI, certificate lifecycle, HSM/KMS-backed services, and cryptographic infrastructure across on-premises and multi-cloud environments. Builds certificate APIs and integrations with ServiceNow, CI/CD, Kubernetes, and identity platforms. Serves as the technical authority for PKI risks, security reviews, incident response, resiliency, cryptographic agility, and post-quantum readiness.

Coordinates multimedia production and logistics for internal meetings and enterprise events. Responsibilities include maintaining schedules, calendars, assets, documentation, and status reports; coordinating vendors, freelancers, stakeholders, reviews, and rehearsals; and supporting backstage preparation, setup, live execution, travel, equipment shipments, and approvals. The role also manages event documents such as scripts, cue sheets, run-of-show materials, contact lists, and wrap reports.

One-day immersive externship introducing students to group insurance underwriting, financial analysis, and risk assessment. Participants shadow underwriters, perform foundational financial and risk analysis, receive mentorship, network with professionals, and explore careers in insurance and financial services.

Leads execution of the Group Benefits product vision and roadmap across life, AD&D, long-term care, voluntary benefits, and future offerings. Owns product initiatives end to end, translates strategy into plans, evaluates market and product performance, develops business cases, supports sales enablement, and leads cross-functional teams and vendors to improve growth, competitiveness, operational outcomes, and customer experience.

Leads service operations across 4–5 general offices, managing Service Leaders and Onsite Specialists. Translates agency goals into operational priorities, oversees staffing and workflows, drives accountability, manages escalations, supports new business case visibility, promotes digital adoption, coordinates agent training, and ensures compliance. Partners with new business, onboarding, centralized service teams, vendors, and agency leadership to improve service quality, operational consistency, and business performance.

Leads the design, development, and delivery of enterprise integration solutions using MuleSoft, Spring Boot, microservices, APIs, and AWS. Modernizes legacy integrations, establishes integration and API standards, develops CI/CD automation, and ensures scalable, secure, resilient production systems. Provides technical leadership, code reviews, mentorship, troubleshooting, and stakeholder collaboration across Finance and Insurance initiatives.

Supports onboarding and contracting for new insurance agents by advancing contracts, tracking background checks and fingerprints, reviewing documentation, resolving data gaps, communicating status updates, and processing system integration forms. Provides administrative support to the Managing Partner, including phone assistance, calendaring, and executive correspondence. Requires customer service or office administration experience, strong communication and organization, meticulous data entry, Microsoft 365 proficiency, discretion, and a compliance-focused mindset.

Supports new-agent onboarding by advancing contracts, tracking background checks and fingerprints, reviewing paperwork, resolving documentation gaps, providing status updates, and processing system forms. Also provides administrative support to the Managing Partner, including phone assistance, calendaring, and executive correspondence. The role requires customer service or office administration experience, strong communication and organization, meticulous data entry, Microsoft 365 proficiency, discretion, and a compliance-focused mindset.

Support new agent onboarding by advancing contracts, tracking background checks and fingerprints, reviewing documentation, resolving data gaps, communicating status updates, and processing system integration forms. Provide administrative support to the Managing Partner, including phone assistance, calendaring, and executive correspondence. Maintain accurate, compliant, audit-ready records while meeting service timelines.

Owns the Field Manager experience within NYL360 by translating stakeholder needs into prototypes, user stories, acceptance criteria, and sprint-ready backlog items. Coordinates with Product, Design, Engineering, Data, Testing, and field teams; supports sprint delivery, user acceptance testing, defect resolution, releases, pilots, and feedback-driven improvements. Uses AI tools, validates workflows, tracks dependencies and decisions, and ensures delivered functionality meets business rules and user needs.

Owns strategic relationships with large national accounts, driving retention, profitable growth, renewals, and customer satisfaction. Acts as a trusted advisor to clients and producers, using financial, underwriting, claims, market, and client data to develop recommendations. Leads cross-functional teams across sales, underwriting, service, claims, and implementation; oversees onboarding, issue resolution, executive engagement, finalist presentations, and continuous improvement.

Provides comprehensive executive and departmental support for an SVP and senior leadership team. Responsibilities include calendar and inbox management, meeting coordination, travel booking, expense reconciliation, department-wide events, employee engagement initiatives, P-Card administration, office and building issue resolution, shared-space management, distribution-list maintenance, and ad hoc projects. Requires strong organization, communication, judgment, discretion, multitasking, and proficiency with AI and workplace collaboration tools.

Supports new-agent onboarding by advancing contracts, tracking background checks and fingerprints, reviewing paperwork, resolving documentation gaps, communicating candidate status, and processing system integration forms. Provides administrative support to the Managing Partner, including phone assistance, calendaring, and executive correspondence. The role requires customer service or office administration experience, strong communication and organization, meticulous data handling, Microsoft 365 proficiency, discretion, and a compliance-focused mindset.

Leads the retail annuity pricing and product development portfolio, overseeing product design, modeling, pricing, implementation, assumptions, governance, and financial analysis. Partners with Retail Annuities, Finance, Investments, and modeling teams to drive strategy, profitability, innovation, regulatory compliance, and process improvements. Presents recommendations to senior leadership and manages, coaches, and develops a team of actuaries and actuarial trainees.

Supports the onboarding of new insurance agents by advancing contracts, tracking background checks and fingerprints, reviewing documentation, resolving data gaps, communicating status updates, and processing system-integration forms. Provides administrative support to the Managing Partner, including phone assistance, calendaring, and executive correspondence. Requires strong customer service, organization, communication, data-entry accuracy, Microsoft 365 proficiency, and discretion with sensitive information.

Supports new-agent onboarding by advancing contracts, tracking background checks and fingerprints, reviewing paperwork, resolving documentation gaps, providing status updates, and processing system integration forms. Also assists the Managing Partner with phone support, calendaring, and executive correspondence. The role requires strong customer service, communication, organization, data-entry accuracy, compliance awareness, and proficiency with Microsoft 365.