Jobs at New York Life

Develops and supports New York Life agents through training, coaching, performance management, prospecting initiatives, sales-system implementation, and development planning. The role delivers NYLIC University curriculum, facilitates group and individual skill-building sessions, monitors agent retention and production, supports field observations, promotes sales initiatives, and partners with General Office leadership to improve agent performance.

Lead go-to-market strategy and integrated marketing execution for New York Life’s protection products, including life, disability, and long-term care insurance. Develop positioning, messaging, campaigns, collateral, product launches, sales enablement, and consumer engagement programs. Partner with product, sales, distribution, legal, compliance, analytics, and digital teams while using market insights and performance data to optimize initiatives and drive growth.

Leads the IVR and voice technology function, overseeing telephony platforms, technical teams, support operations, roadmap delivery, governance, production issue resolution, and customer experience metrics. Partners with technology and business stakeholders to prioritize enhancements, translate requirements into executable work, manage critical incidents, and improve operational outcomes. Requires extensive telephony and IVR expertise, leadership, strategic planning, SDLC knowledge, and familiarity with platforms including Amazon Connect, Nuance, Cisco, Finesse, CUIC, and Verint.

Summer internship in Finance & Accounting offering hands-on projects, training in Excel/PowerPoint, exposure to finance leadership, mentorship, weekly seminars, networking events, and a final presentation. Intended for rising juniors with strong communication and analytical skills; top interns may receive offers for a full-time rotational finance program.

Reviews short- and long-term disability claims using medical and behavioral health expertise. Evaluates clinical documentation, diagnoses, treatment response, functional limitations, recovery, and return-to-work considerations. Identifies information gaps, formulates clinical questions, recommends additional reviews or records, and provides objective claim recommendations. Collaborates with claim managers, providers, physician consultants, and multidisciplinary partners while documenting findings, supporting quality initiatives, training, and process improvement.

Develops, enhances, tests, implements, and supports enterprise applications across the full stack. Builds Pega and Java solutions, APIs, MuleSoft integrations, workflows, and database interactions. Troubleshoots production issues across application, integration, database, batch, and infrastructure layers; performs root-cause analysis and improves reliability. Contributes to solution design, modernization, technical debt reduction, cloud adoption, observability, and approved AI-assisted engineering practices while collaborating across technology and business teams.

Provides employment-law advice to Human Resources and business units on hiring, employee relations, performance management, terminations, leave, accommodations, wage and hour, investigations, compensation, immigration, and compliance. Drafts workplace policies and employment agreements, manages outside counsel, prepares agency filings, represents the company before administrative agencies, monitors legislation, and supports employment-based visa petitions.

Supports insurance agents, clients, and field management through the life insurance new business process. Responsibilities include coordinating underwriting requirements, processing applications and policy changes, assisting with billing and accounting entries, answering inquiries, and providing in-person, phone, and electronic customer service. The role requires strong administrative, computer, multitasking, and communication skills, with training provided on insurance products and transaction processing.

Coordinates early-career recruiting and internship programs, including events, communications, interview scheduling, offer generation, onboarding, campus recruiting, candidate engagement, data tracking, and reporting. Partners with recruiters and business stakeholders to improve candidate and intern experiences, maintain operational excellence, and implement process improvements.

Participate in New York Life’s LAUNCH underwriting program, assessing and pricing risks for group life, accident, disability, absence management, and voluntary benefit products. Collaborate with underwriting teams and internal partners, communicate risk and profitability decisions, manage competing priorities, complete structured training, and progressively assume greater responsibility supporting a sales region.

Evaluates life and disability insurance applications, assesses medical and mortality risks, determines eligibility and underwriting decisions within authority limits, reviews contestable claims, requests additional documentation, and communicates with internal teams and third-party administrators. The role also maintains underwriting records, meets production and service standards, trains new underwriters, and applies medical underwriting guidelines to complex, non-standard applications.

Leads corporate development and enterprise strategy initiatives in partnership with the CEO, executive leadership, Finance, Technology, and business leaders. Responsibilities include framing complex problems, developing recommendations, supporting strategic planning, facilitating portfolio governance, preparing executive and Board materials, and driving cross-functional initiatives. The role requires strong analytical, communication, project leadership, and executive influencing skills, with management consulting and preferably financial services experience.

Defines and evolves enterprise business and digital capabilities for the Field Experience organization. Assesses current-state maturity, identifies capability gaps, designs future-state operating models, and aligns people, processes, technology, and data. Partners with product, technology, operations, program, and product leaders to translate capabilities into solutions, sequence capability development, manage dependencies, and support strategic execution. Presents recommendations to executives and operates collaboratively across a complex matrixed environment.

Support annual cybersecurity compliance certifications, regulatory examinations, reporting, and information requests. Maintain requirement and evidence trackers, coordinate stakeholders and control owners, review documentation for accuracy and completeness, organize repositories, manage executive DocuSign approvals, and support SEC and FINRA compliance reporting. Identify process improvements and assess cybersecurity controls and technology risk evidence. The role requires strong organization, project management, communication, analytical, and stakeholder management skills.

Leads strategic initiatives for field learning, advisor development, and practice management. Defines priorities, frameworks, initiative charters, KPIs, and execution roadmaps; partners with operations, product, technology, data, and field leadership teams to drive scalable adoption. Monitors performance, gathers field feedback, supports governance, and advises senior leaders on initiatives that improve advisor capability, productivity, engagement, and practice sustainability.

Hands-on senior quality engineer building automation-first test frameworks across API, UI, integration, data, and end-to-end workflows. Use AI/GenAI tools to accelerate test design, triage, and coverage. Improve unit test strategy, CI/CD quality gates, observability, and resilience. Analyze defect patterns, create quality dashboards, and partner with engineering and product to increase automation coverage and reduce escaped defects in regulated wealth management systems.

Leads Scrum ceremonies, backlog refinement, sprint execution, impediment removal, dependency management, and continuous improvement. Oversees testing strategy, test planning, defect triage, UAT coordination, automation, shift-left quality practices, and release validation. Tracks delivery and quality metrics, communicates risks and readiness, and partners with Product Owners, engineers, testers, business stakeholders, and leadership to deliver predictable, high-quality technology modernization outcomes.

Leads a team of 12–15+ national account managers and service associates delivering service to large group-benefits clients. Oversees service quality, productivity, client and broker relationships, escalations, staffing, talent development, budgets, and continuous improvement. Partners cross-functionally on client-services transformation, administrative-platform enhancements, and client-facing technology initiatives while ensuring alignment with service levels, KPIs, and organizational goals.

Supports an external wholesaler by building relationships with financial advisors, executing territory sales strategies, presenting investment solutions, identifying growth opportunities, and providing market insights. The role involves consultative selling, CRM and sales tracking, advisor meetings, conferences, and seminars. Candidates must hold FINRA Series 7 and 66 licenses, have asset management sales or financial advisory experience, reside in the Northeast, and travel occasionally.

Manages complex national accounts by developing growth and retention strategies, driving renewals and profitability, identifying cross-sell opportunities, supporting sales presentations, overseeing implementation and onboarding, resolving service issues, and leading client and producer engagement. Requires strong insurance market knowledge, financial analysis, presentations, and consultative account management skills.