Jobs at New York Life Insurance Company

Designs, builds, and supports AWS data infrastructure, Salesforce solutions, integrations, and AI-enabled applications using Amazon Bedrock and IL Quick. Develops data pipelines, workflows, automations, and RAG solutions while applying security, governance, and compliance controls. Troubleshoots complex production issues, improves monitoring and runbooks, participates in incident response, and collaborates with technical and business teams to enhance reliability and engineering practices.

Provide onsite administrative, operational, and customer service support for an insurance general office. Responsibilities include assisting management, serving agents and clients, handling calls and visitors, coordinating payments and expenses, distributing mail, supporting facilities, onboarding new agents, managing reports and meetings, and completing fingerprinting processes. The role requires strong communication, organization, relationship-building, problem-solving, and Microsoft Office skills.

The Business Planning & Strategy Summer Intern will support strategic initiative planning, portfolio management, data quality, reporting, governance, and executive communications. Responsibilities include coordinating planning activities, maintaining Targetprocess portfolio information, enhancing reports, identifying process improvements using AI-enabled tools, preparing leadership updates, collaborating cross-functionally, and presenting recommendations. The role provides exposure to enterprise planning, business operations, Agile frameworks, and strategic decision-making.

Paid 10-week investment research internship supporting fixed-income research analysts and portfolio managers. Responsibilities include financial modeling, scenario analysis, bond portfolio surveillance, credit research, market data collection, dashboards, reporting, portfolio management projects, new deal analysis, and market research. Interns gain exposure to institutional investing, collaborate with investment professionals, and participate in training, networking, and a summer project.

Leads cloud platform engineering and site reliability initiatives across AWS, GCP, and Azure. Designs reusable Terraform infrastructure, governed platform patterns, CI/CD integrations, and full-stack solutions for applications, data platforms, and AI services. Establishes SRE practices including SLOs, SLIs, error budgets, observability, incident response, and cost optimization. Partners with application, security, architecture, and business teams; mentors engineers, facilitates technical reviews, resolves operational issues, and drives standardization and process improvement.

Supports direct mail production by tracking schedules, specifications, milestones, estimates, and deliverables. Organizes project information, content inventories, version details, and supplier instructions; coordinates with internal teams and external suppliers; maintains reports and documentation; and assists with routine production questions and process improvements. The internship provides hands-on exposure to marketing campaign planning, print and mail production, supplier relationships, and operational data.

Ten-week Advanced Analytics internship supporting data querying, data preparation, exploratory analysis, statistical modeling, machine learning, test design, and proof-of-concept development. The intern will apply AI and generative AI tools responsibly, evaluate analytical outputs and model performance, collaborate across business functions, complete analytics projects, and present findings to stakeholders.

Lead the design and delivery of enterprise AI platform capabilities and production agentic AI solutions. Build multi-agent systems, RAG and knowledge management solutions, cloud-native infrastructure, and MLOps/LLMOps capabilities. Partner with business, architecture, security, legal, and risk stakeholders; influence architecture decisions; mentor engineers; and establish reusable engineering, governance, monitoring, and operational practices.

Build enterprise AI platform capabilities and production AI applications, including agentic workflows, retrieval-augmented generation, semantic search, vector databases, cloud-native services, and AI model operations. Collaborate with senior engineers on orchestration, developer tooling, governance, security, responsible AI, monitoring, testing, and compliance. Use Python, Google Cloud Platform, Kubernetes, CI/CD, and infrastructure as code while developing scalable AI solutions.

Coordinates operational service delivery for national group benefits clients, serving as the liaison between clients, employees, HR teams, and New York Life. Manages exceptions, eligibility discrepancies, data reconciliation, enrollment and administration activities, escalations, dashboards, governance materials, and cross-functional issue resolution. Provides benefits expertise, supports claims and employee inquiries, maintains documentation and data accuracy, and recommends process improvements to strengthen client satisfaction and operational efficiency.

Leads onsite service relationships for a New York Life general office, serving as liaison to agency managers, recruiters, and agents. Resolves escalations, oversees onsite specialists, supports sales engagement, trains users on AI and digital tools, coordinates events, drives adoption of new capabilities, manages local facilities and technology support, and oversees financial processes. Requires a bachelor's degree, strong communication and relationship-building skills, Microsoft Office and SharePoint proficiency, and completion of FINRA SIE and Series 99 exams within six months.

Designs and delivers enterprise AI platform capabilities and production-ready agentic applications. Builds multi-agent systems, RAG and knowledge platforms, orchestration frameworks, cloud-native services, and developer tooling. Implements MLOps and LLMOps for deployment, evaluation, monitoring, observability, and optimization. Partners with stakeholders, contributes to architecture and engineering standards, and independently owns initiatives from design through production deployment.

The Senior Sales Representative sells group insurance products, develops broker relationships, secures growth opportunities, and drives new business while managing client needs.

Support managing partner in supervisory systems for agents, registered reps, and IARs. Conduct inspections, interviews, correspondence reviews, training, complaint handling, and oversee enhanced and financial supervision programs to ensure regulatory compliance.

Design, build, and operationalize ML and Generative AI solutions (including LLMs, RAG, and agentic AI) across the model lifecycle. Collaborate with data, engineering, and product teams to deploy scalable models on cloud platforms, implement MLOps/CI-CD, create APIs and lightweight UI prototypes, and ensure governance, monitoring, and responsible AI practices.

Lead governance and optimization of speech analytics and Qualtrics CX capabilities, integrate survey, speech, and operational data, deliver actionable customer insight narratives, analyze end-to-end journeys to identify friction and drive cross-functional initiatives to improve customer experience and reduce expense.

The Data Governance Engineer focuses on unstructured data governance, metadata cataloging, data quality management, and collaboration with stakeholders to enhance data compliance and discoverability.

Provide advanced administrative support to a leader and team, including calendar and travel management, meeting coordination, document and presentation preparation, expense and budget support, office logistics, records maintenance, action-item tracking, and handling confidential information.

Supports operations integration and business growth strategy initiatives through cross-functional program management, competitive benchmarking, market research, financial modeling, process re-engineering, and operating model design. Leads transformation and technology initiatives, manages risks and dependencies, develops governance structures, defines business requirements, evaluates products and platforms, and prepares decision materials for leadership committees. Requires investment management or consulting experience, strong analytical and project management skills, and 10% travel.

Oversee accounting, reporting, and operational activities for private equity funds. Review fund administrator deliverables, financial transactions, capital activity, NAV packages, waterfalls, carried interest, and performance metrics. Coordinate audits and financial statement issuance, manage fund and investor data in Investran, interpret partnership agreements, maintain controls, address reporting requests, and collaborate across internal and external stakeholders. The role may also supervise junior team members and support process improvement initiatives.