Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world’s most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia.
This work isn’t easy—and that is exactly why we do it. Telamon thrives when we’re solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life. We are cultivating deeper connections with every bond we forge: a more comprehensive network that serves the world around us—inside our walls and out.
At Telamon, leveraging AI and digital tools is a core part of how we operate. We expect employees at all levels to actively explore and apply technologies that improve productivity, decision-making, and overall performance.
Learn more at telamon.com
Health & Wellness: Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/ID protection, pet insurance, EAP
Financial: 401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance; field roles: travel pay, per diem, company-paid lodging, and company vehicle (if applicable)
Time Off & Flexibility: Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, company-paid sabbaticals, and hybrid/remote options
Career Growth: Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities
Additional Benefits: Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events.
Note: benefits eligibility may be based on employment status, tenure, location, or other factors
The Senior Analyst, Business Process serves as a strategic facilitator between IT and business operations, partnering with leaders across multiple lines of business to optimize workflows and drive operational excellence. This role encompasses the full project lifecycle—from identifying and documenting complex business requirements through implementation and change management—ensuring technical solutions effectively leverage enterprise systems to deliver measurable value both internally and externally.
Key responsibilities include conducting comprehensive process analysis to eliminate inefficiencies, translating business needs into actionable technical specifications, leading cross-functional stakeholder sessions, and providing guidance during system implementations to ensure seamless process integration. The position requires facilitating consensus among diverse stakeholders, presenting process recommendations to leadership, and championing continuous improvement initiatives that enhance business performance and user adoption.
Essential Duties and Responsibilities
Business Requirements & Process Analysis
- Partner with leaders across multiple lines of business to identify, document, and validate complex business requirements
- Conduct comprehensive process analysis to optimize workflows and eliminate inefficiencies
- Translate business needs into actionable technical specifications for development teams
- Design future-state business processes that leverage technology capabilities while maintaining operational excellence
Stakeholder Collaboration & Communication
- Lead cross-functional requirements gathering sessions with leaders, and operational teams
- Facilitate consensus-building among stakeholders with competing priorities
- Present process recommendations and project impacts
- Maintain clear communication channels throughout project lifecycle
Implementation & Change Management
- Provide project management during system implementations
- Lead post-implementation support activities, including process refinement and user training
- Monitor business process performance and recommend continuous improvements
- Support change management initiatives to drive user adoption
- Actively identifies and implements improvements to processes, tools, and workflows to enhance efficiency, quality, and business outcomes. Leverages available tools and technologies, including AI-enabled solutions, to streamline workflows, improve efficiency, and enhance outcomes.
Managerial Responsibility
- This position does not have direct reports.
Travel/Shift Requirements
- Minimal travel expected
- Occasional work after normal business hours on an as needed basis
Physical Demands
The position requires sitting, standing and possibly some light lifting, less than 20 pounds.
Skills and Abilities Required
- Proficiency in process modeling tools (Visio, Lucid chart, or similar)
- Knowledge of database design principles and data flow analysis
- Experience with business intelligence, analytics and familiarity with AI tools
- Proven stakeholder management experience across diverse business functions
- Strong facilitation skills for complex, multi-stakeholder environments
- Change management experience with large-scale system implementations
Education and Experience Required
- Bachelor’s Information Technology, or related field; MBA preferred
- 8+ years of business process Analyst experience in enterprise environments
- Proven track record with ERP and/or WMS implementations and process optimization
- Advanced analytical and problem-solving capabilities with attention to detail.
What We Do
Headquartered in Raleigh, North Carolina, Telamon-Transition Resources Corporation (TRC) is a 501(c)(3) private non-profit organization that provides educational services through early childhood and family support programs, workforce and career services, and housing and financial empowerment services to nearly 24,000 individuals a year in eleven states. MISSION: Our mission is to provide educational services that lead to better jobs, better lives, and better communities. HISTORY: Since our beginnings in 1965 as the Migrant Project of the North Carolina Council of Churches, we have grown into a large, stable organization with diverse funding from federal and state governments, as well as substantial partnerships with private foundations. We became a HUD certified National Intermediary in the Housing Counseling sector, and we provide community action services through projects in West Virginia and North Carolina. In Indiana, we are Transition Resources Corporation, or TRC, since another organization held the Telamon name when we incorporated in that state. TODAY: Now in our 54th year of service, we are focused on growth, and on positive customer outcomes. In 2014, Telamon began providing financial literacy services to families and staff in our Delaware Head Start programs through an innovative partnership with the State of Delaware's $tand By Me program. In 2016, our Governing Board and executive leadership set a strategic goal of growing our services by embedding financial empowerment for customers and staff into all our lines of business.
