Jobs at Telamon Corporation

Provides onsite end-user desktop and service desk support through phone, web, email, chat, and in-person channels. Troubleshoots and resolves IT incidents, manages ticket queues and SLAs, escalates issues, supports printers and networks, and maintains strong customer service. Manages hardware assets from receiving and configuration through repair, return, or destruction. The role may include rotating after-hours on-call support, minimal travel, and lifting equipment up to approximately 30 pounds.

Coordinates customer orders, shipments, inventory availability, returns, replacements, quotes, and delivery performance. Communicates with customers and internal teams to resolve discrepancies, backorders, late deliveries, and invoice issues. Reviews MRP exceptions, supports process improvements, collaborates with IT on business projects, and prepares sales and shipment reports. The role is hybrid, hourly, and requires minimal travel.

Leads the enterprise PMO and customer implementation lifecycle from contract signature through go-live. Establishes governance, stage gates, risk controls, escalation protocols, playbooks, reporting standards, and launch-readiness criteria across multiple operating companies. Oversees strategic initiatives, technical program risks, cross-functional coordination, executive reporting, and transition to steady state. Directly manages Implementation PMs while providing functional leadership and mentorship to broader project management teams.

Coordinates customer order processing, inventory availability, shipments, returns, replacements, quotes, and delivery issue resolution. Works with customers, logistics, inventory, assembly, shipping, IT, and suppliers to meet delivery objectives. Reviews MRP exceptions, resolves invoice issues, prepares sales and shipment reports, and leads improvements to prevent late deliveries. Provides backup support across programs and maintains strong internal and external stakeholder relationships.