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The Role
Acquire new residential customers at multi-dwelling-unit properties via door-to-door sales, lobby events, and property manager referrals. Meet monthly sales targets, upsell services, resolve customer issues, document sales activities, and participate in training.
Summary Generated by Built In
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Connect people and communities by acquiring new residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with 50+ doors. Achieve this through door-to-door sales, as well as additional tactics such as lobby events, and property manager driven referrals for Spectrum's connectivity services, using a consultative sales approach to meet customer needs and consistently achieve assigned sales performance targets.
MAJOR DUTIES AND RESPONSIBILITIES
WORKING CONDITIONS
REQUIRED QUALIFICATIONS
Required Education
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Preferred Related Work Experience and Number of Years
#LI-EW2
SMD300 2026-78052 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Connect people and communities by acquiring new residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with 50+ doors. Achieve this through door-to-door sales, as well as additional tactics such as lobby events, and property manager driven referrals for Spectrum's connectivity services, using a consultative sales approach to meet customer needs and consistently achieve assigned sales performance targets.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance.
- Acquire new residential customers by conducting door-to-door sales as a core requirement, and supplementing door-to-door efforts with lobby events and property manager driven referrals
- Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties.
- Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved.
- Maintain a well-informed knowledge base of competitors' activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions.
- Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results.
- Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes.
- Collect and account for funds and provide receipts according to Company policy and guidelines.
WORKING CONDITIONS
- Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather
- Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)
- Exposure to moderate noise levels
- Must be able to work evenings and weekends
- Variable hours: may include weekends, holidays, and split days off
REQUIRED QUALIFICATIONS
Required Education
- High School Diploma or equivalent work experience
Required Related Work Experience and Number of Years - Experience in sales or customer service - 1+
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
- Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
- Knowledge of cable or telecommunications services
- Experience with consumer education of products and services
- Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.
Preferred Related Work Experience and Number of Years
- 2+ years sales or relevant work experience
#LI-EW2
SMD300 2026-78052 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Skills Required
- Must be authorized to work lawfully in the U.S. without employment-based immigration sponsorship
- High School Diploma or equivalent work experience
- Experience in sales or customer service (1+ years)
- Ability to conduct door-to-door sales and work outdoors approximately 80% of the time
- Ability to lift 10-20 pounds for up to 20-30 feet
- Ability to work evenings, weekends, variable hours, including holidays and split days off
- Knowledge of communications technologies and data networking fundamentals
- Knowledge of cable or telecommunications services
- Experience with consumer education of products and services
- Success in previous sales positions, prospecting or cold calling; direct sales experience
- 2+ years sales or relevant work experience
What the Team is Saying
Eilisa
Group Vice President, Service Delivery Applications
Stephanie
Sr. Director, Video Tools & Automation
Raquenel
Senior Director, Product Insights
Mary
GVP, Network Security Operations
Kat K.
Director of Field Operations
Spectrum Compensation & Benefits Highlights
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Retirement Support — Retirement funding is highlighted by a dollar‑for‑dollar 401(k) match up to 6% of pay plus an additional 3% company contribution for most employees. Feedback suggests this effectively delivers up to 9% in company contributions when employees contribute at least 6%.
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Healthcare Strength — Health coverage includes multiple national medical options (plus Kaiser in some areas), dental/vision, EAP counseling, and up to $1,500 in employer funding to a health account for certain plans. The company states it has absorbed premium increases for medical, dental, and vision for 12 consecutive years.
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Wellbeing & Lifestyle Benefits — Education at no cost via Guild covers selected associate, bachelor’s, certificate and bootcamp programs, with up to $10,000/year for certain graduate or out‑of‑catalog programs. Connectivity perks include free and discounted Spectrum services and deep Spectrum Mobile discounts for eligible lines.
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The Company
What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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