Spectrum Jobs

Employee Services Center Representative

Spectrum

Employee Services Center Representative

Posted 5 Hours Ago

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Charlotte, NC, USA

In-Office

Junior

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Handle HR-related inquiries and transactions via call center channels, maintain HR systems and documentation (PeopleCentral, iCIMS, HR Helpdesk), resolve employee issues, support onboarding/offboarding and benefits, and meet service level agreements for timely, accurate customer service.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Considering a role where your service directly impacts employee experience every day? As an Employee Services Center Representative at Spectrum, you will handle various employee-related processes, answer inquiries, and support onboarding and HR functions through effective and timely communication. Your attention to detail and commitment to service ensure smooth operations and a positive impression for every employee you assist.
How You'll Make an Impact

Provide excellent customer responsiveness to calls/communications received from Human Resources (HR), HR Center of Excellence (COE) staff and employees.
Demonstrate the highest degree of accuracy, courtesy and professionalism to working with paralegals with one call resolution; subjects include documents related to: leave of absence, unemployment, benefits, onboarding/offboarding administration including background checks and routine HR questions.
Update the HR Helpdesk with call/transaction specific information and supporting documentation.
Achieve and maintain expertise to navigate and accurately record or obtain information with several business. systems/applications including HR data (PeopleCentral), applicant tracking system (iCIMS), case management tracking (HR Helpdesk) and vendor websites.
Administer processes to ensure timely completion of required tasks to process data transactions in HR systems of record.
Apply knowledge of HR programs, policies, benefit plans, to quickly resolve customer issues or concerns; responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue.
Manage time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results and adheres to Service Level Agreements.

Working Conditions

Office environment
Flexible schedule, which includes unique hours of a call center operation - 8:00 AM ET - 6:30 PM ET, Monday - Friday

What You'll Bring to Spectrum
Required Qualifications
Education

Associate's degree in Business Administration, Human Resources, related field; or equivalent work experience with prior customer service experience

Experience

2+ years of human resources and/or customer service call center experience

Skills

Ability to read, write, speak, and understand English
Ability to problem solve in a high-volume, production-oriented environment
Proficient in Microsoft Office programs including Outlook, Excel, Word, and PowerPoint
High level of analytical, process, problem resolution, and investigate skills
Clear and effective verbal and written communication skills
High degree of attention to detail, logical thinking, and organizational skills while maintaining confidentiality
Demonstrated follow-up skills on outstanding or pending matters

Preferred Qualifications
Experience

Previous experience working with multi-state shared services organization

#LI-LYR
HES100 2026-77935 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
Associate's degree in Business Administration, Human Resources, related field; or equivalent work experience
2+ years of human resources and/or customer service call center experience
Ability to read, write, speak, and understand English
Proficient in Microsoft Office programs including Outlook, Excel, Word, and PowerPoint
Experience with HR systems and applications (PeopleCentral, iCIMS, HR Helpdesk) and vendor websites
High level of analytical, process, problem resolution, and investigative skills
Clear and effective verbal and written communication skills
High degree of attention to detail, logical thinking, and organizational skills while maintaining confidentiality
Demonstrated follow-up skills on outstanding or pending matters
Previous experience working with multi-state shared services organization

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — Retirement funding is highlighted by a dollar‑for‑dollar 401(k) match up to 6% of pay plus an additional 3% company contribution for most employees. Feedback suggests this effectively delivers up to 9% in company contributions when employees contribute at least 6%.
Healthcare Strength — Health coverage includes multiple national medical options (plus Kaiser in some areas), dental/vision, EAP counseling, and up to $1,500 in employer funding to a health account for certain plans. The company states it has absorbed premium increases for medical, dental, and vision for 12 consecutive years.
Wellbeing & Lifestyle Benefits — Education at no cost via Guild covers selected associate, bachelor’s, certificate and bootcamp programs, with up to $10,000/year for certain graduate or out‑of‑catalog programs. Connectivity perks include free and discounted Spectrum services and deep Spectrum Mobile discounts for eligible lines.

Learn more about Spectrum's Compensation & Benefits →

Spectrum Insights

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.