Second Shift Mexico Account Associate

What You’ll Do

• Obtain pickup and delivery appointments from shippers and consignees within your customer’s network and ensure accurate data entry when building loads.
• Communicate effectively and proactively with Carrier reps and customer contacts when rescheduling pickups, deliveries, and obtaining tracking updates.
• Resolve issues with urgency and escalate complex problems as needed to meet customer needs.
• Understand customer KPIs, review account performance to identify trends, and present ideas for continuous improvement and cost savings.
• Manage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall execution
• Manage customer TMS systems and keep up to date with tracking updates and in and out times when needed
• Focus on accuracy and timeliness while building loads for our customer account(s)
• Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network while taking into consideration and minimizing transit time from origin to destination
• Deliver effective and timely communication with Carriers directly and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates
• Communicate with customer contacts proactively when a shipment will be delayed
• Obtain pertinent and required information for pre-pickup preparation and communicate with customer contacts proactively
• Prioritize exceptions by working with the Carrier team to provide timely updates to customers
• Receive and review required border documentation needed to cross the US/Mexican border and ensure documents are accurately made
• Be aware of the complemento carta porte (CCP) regulations and carry out the process needed to transit customer goods through Mexico

Qualifications

• Bachelor's degree in a relevant field of study preferred.
• 2+ of experience in a 3PL or supply chain environment.
• 1+ years of cross-border experience
• Ability to thrive in a fast-paced, high-pressure environment while multitasking.
• Strong collaboration and cross-functional communication skills, both verbal and written.
• Proven demonstration of commitment and work ethic in a school or work setting
• Polished communicator with exceptional interpersonal skills, both verbal & written
• Able to take verbal/written instruction and execute with confidence

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!