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Arrive Logistics is one of the fastest-growing freight brokerages in the nation.
The Role
The Customer Relations Clerk supports invoicing, manages customer queries, and coordinates with internal teams for Accounts Receivable functions.
Summary Generated by Built In
Who We Are
Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing team in Guadalajara, so read on to learn more and apply today!
Who We Want
The Customer Relations Clerk supports the Customer Relations Specialist team to ensure the Accounts Receivable functions run smoothly. The Customer Relations Clerk works closely with our BizDev, Carrier Sales, and CashApp Teams to provide financial, administrative, and clerical services.
What You’ll Do
- Collect and process PODs and related documents for invoicing.
- Resolve NetSuite invoicing failures and ensure invoices are created timely manner.
- Manage emails regarding customer invoicing and billing issues.
- Create and distribute invoices to customers daily.
- Review and create RMAs for upstream approval.
- Navigate, maintain, and upload invoices to customer portals.
- Check customer portals for invoice status, resolve rejected items, and update aging notes.
Qualifications
- Bachelor's Degree in Accounting, Finance, or a related field.
- Bilingual fluency (Spanish/English) required.
- Previous experience in an Accounts Receivable role preferred.
- Oracle NetSuite Experience.
- Intermediate knowledge of Microsoft Suite, with an emphasis on Excel.
- Self-starter with the ability to work independently and as a team.
- Highly organized with excellent time management skills and a high degree of accuracy and attention to detail.
The Perks of Working With Us
- Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
- Leave the suit and tie at home; our dress code is casual.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
- Start your morning with free coffee!
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Get paid to work with your friends through our Referral Program!
Your Arrive Experience
Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.
Skills Required
- Bachelor's Degree in Accounting, Finance, or a related field
- Bilingual fluency (Spanish/English)
- Previous experience in an Accounts Receivable role
- Oracle NetSuite Experience
- Intermediate knowledge of Microsoft Suite, with an emphasis on Excel
What the Team is Saying
Marissa
Talent Acquisition Operations Specialist
Branton
Business Development Manager
Mateo
Strategic Account Executive
Samantha
Events & Engagement Manager
Austin
Enterprise Partnership Representative
Arrive Logistics Compensation & Benefits Highlights
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Healthcare Strength — Company materials highlight medical, dental, vision, life, and disability coverage, complemented by EAP and telehealth options. Wellness apps and programs are also cited as part of the health ecosystem.
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Parental & Family Support — Paid parental leave, a post‑leave return program, onsite Mothers’ Rooms, and family medical leave are publicly described as part of the package. These elements indicate a family‑supportive approach beyond baseline benefits.
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Wellbeing & Lifestyle Benefits — Wellness tools such as Calm and Sanvello, fitness discounts/ClassPass, gym access where available, and onsite amenities are repeatedly listed. These lifestyle perks broaden total rewards beyond core insurance and retirement.
Arrive Logistics Insights
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The Company
What We Do
Arrive Logistics is a top 4 American truckload brokerage headquartered in Austin, Texas, with 10 locations across North America. Founded in 2014, Arrive delivers unparalleled service and custom strategic solutions to a diverse network of globally recognized brands and vetted carriers. Arrive has 2,000 employees, 5,500 customers, and 10,000 core carriers in its network. The Company has been recognized for its service excellence by more than 50 enterprise shippers in the trailing 36 months. At Arrive, 'We Deliver, So You Can.“ For more information, visit www.arrivelogistics.com.
Why Work With Us
We are an ambitious, high-growth company that pushes the limit of what’s possible for our team and partners. In only 10 years, Arrive surpassed 30,000 competitors to become a Top 7 truckload brokerage — and we’re just getting started. We are on track to break into the Top 5 by 2025 and the Top 3 by 2026.
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Arrive Logistics Teams
Arrive Logistics Offices
OnSite Workspace
Typical time on-site:
None
Austin, TX
Chicago, IL
Columbus, OH
Guadalajara, MX
Saint Paul, Minnesota
San Antonio, TX
Tampa, FL
Tempe, AZ
Toronto, ON
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