Customer Relations Clerk

Posted 8 Days Ago
Be an Early Applicant
Hiring Remotely in Guadalajara, Jalisco
Remote
Junior
Logistics • Sales • Software • 3PL: Third Party Logistics
Arrive Logistics is one of the fastest-growing freight brokerages in the nation.
The Role
The Customer Relations Clerk supports invoicing, manages customer queries, and coordinates with internal teams for Accounts Receivable functions.
Summary Generated by Built In
Who We Are
Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing team in Guadalajara, so read on to learn more and apply today!

Who We Want
The Customer Relations Clerk supports the Customer Relations Specialist team to ensure the Accounts Receivable functions run smoothly. The Customer Relations Clerk works closely with our BizDev, Carrier Sales, and CashApp Teams to provide financial, administrative, and clerical services. 

What You’ll Do

  • Collect and process PODs and related documents for invoicing.
  • Resolve NetSuite invoicing failures and ensure invoices are created timely manner. 
  • Manage emails regarding customer invoicing and billing issues.
  • Create and distribute invoices to customers daily.  
  • Review and create RMAs for upstream approval.  
  • Navigate, maintain, and upload invoices to customer portals.   
  • Check customer portals for invoice status, resolve rejected items, and update aging notes. 

Qualifications

  • Bachelor's Degree in Accounting, Finance, or a related field.
  • Bilingual fluency (Spanish/English) required.
  • Previous experience in an Accounts Receivable role preferred.
  • Oracle NetSuite Experience.
  • Intermediate knowledge of Microsoft Suite, with an emphasis on Excel.
  • Self-starter with the ability to work independently and as a team.
  • Highly organized with excellent time management skills and a high degree of accuracy and attention to detail.

The Perks of Working With Us

  • Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
  • Leave the suit and tie at home; our dress code is casual.
  • Enjoy office wide engagement activities, team events, happy hours and more!
  • Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
  • Start your morning with free coffee!
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Get paid to work with your friends through our Referral Program!

Your Arrive Experience 
Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work. 

Top Skills

Excel
Microsoft Suite
Oracle Netsuite

What the Team is Saying

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Branton
Mateo
Samantha
Austin
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The Company
HQ: Austin, TX
1,700 Employees
Year Founded: 2014

What We Do

At Arrive Logistics, our relentless pursuit of perfection fuels our ability to optimize operations, identify efficiencies, build technology, and deliver innovation that pushes businesses like yours forward. But it’s not just what we do that sets us apart from everyone else — it’s what we’re made of grit, determination, and a 24/7 commitment to our partners.

The details matter. We don’t just connect freight and carriers; we think critically about every element of the process, working with precision to anticipate your needs. That means more capacity, a consistent freight experience — no surprises.

Our Work Matters: Shippers, carriers, and brokerages are the primary players in the logistics industry, which powers the U.S. economy and makes everyday life possible. If you have ever bought it or used it … it has been on a truck!

Why Work With Us

We are an ambitious, high-growth company that pushes the limit of what’s possible for our team and partners. In only 10 years, Arrive surpassed 30,000 competitors to become a Top 7 truckload brokerage — and we’re just getting started. We are on track to break into the Top 5 by 2025 and the Top 3 by 2026.

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