Carrier Compliance Coordinator

What You'll Do

• Carrier Vetting & Risk Assessment: Evaluate and approve new carrier applications, utilizing advanced screening tools and investigative techniques to assess risk factors, detect potential fraud, and ensure compliance with company and federal regulations.
• Incident Resolution: Resolve load and carrier issues, balancing speed with thorough risk analysis to protect customer interests and meet internal service level expectations.
• Carrier Onboarding: Execute and manage the onboarding process for US and Mexican carriers, ensuring full compliance with federal regulations and the company's safety standards.
• Policy Enforcement & Agreement Management: Collaborate with Sales and Legal teams to enforce company policies; ensure all carrier agreements and required documents are on file, up-to-date, and align with legal, safety, and ethical standards.
• Continuous Monitoring & Proactive Intervention: Utilize real-time monitoring platforms to track carrier authority, insurance, safety ratings, and behavioral patterns; proactively flag and escalate anomalies or suspicious activity to prevent losses and service disruptions.
• Insurance Verification & Compliance Audits: Liaise with insurance providers to verify coverage, investigate discrepancies, and ensure ongoing compliance with Arrive’s stringent requirements; conduct periodic audits of carrier documentation and performance.
• Data Integrity & Reporting: Maintain meticulous records in our proprietary TMS, documenting all compliance checks, risk assessments, and incident resolutions; generate actionable reports to inform leadership and support continuous improvement.
• Fraud Detection & Risk Mitigation: Analyze alerts for changes in DOT authority, insurance expirations, contact changes, and third party reports; investigate and respond to potential fraud, collaborating with Claims and Risk teams as necessary.
• Stakeholder Communication: Provide timely and accurate guidance to internal teams on load resolutions, risk mitigation strategies and best practices in carrier management.

Qualifications

• Bachelor’s degree or 1-2 years of relevant experience in risk management, logistics, or compliance may be considered in lieu of degree.
• Bilingual in English and Spanish is a plus OR Bilingual fluency (Spanish/English) required (for GDL) 
• Proven ability to work autonomously in a fast-paced, high-stakes environment.
• Exceptional analytical, logical reasoning, and investigative skills.
• Strong written and verbal communication skills, with the ability to convey complex findings clearly and professionally.
• Proficiency with G-Suite, Microsoft Office, and logistics management systems; experience with risk monitoring tools preferred.

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!