Second Shift Coverage Team Lead

Posted 19 Hours Ago
Be an Early Applicant
Hiring Remotely in Guadalajara, Jalisco, MEX
Remote
Mid level
Logistics • Sales • Software • 3PL: Third Party Logistics
Arrive Logistics is one of the fastest-growing freight brokerages in the nation.
The Role
Leads the second-shift freight coverage team by coaching representatives, managing performance, supporting hiring, scheduling coverage, and driving daily productivity. Coordinates load postings, carrier negotiations, rate approvals, contracted freight, payment documentation, and weekend operations. Partners with Carrier Capacity, Business Development, Accounting, and customer teams to resolve issues, monitor metrics, improve processes, and ensure freight moves on schedule. The role includes supervisory responsibility, special projects, reporting, and ongoing sales and operations training.
Summary Generated by Built In

Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

The Coverage team is growing at a rapid pace. With 15 reps currently and temp hiring depending on where the freight market is at at any given time. A Coverage Lead will be heavily involved in supporting coverage specialists in all offices in areas such as personnel management, daily execution and innovation for the department.     You will be an integral partner across the organization, working cross functionally with the Carrier Capacity and Biz Dev teams to ensure an unwavering commitment to Customer Obsession is met

What You'll Do

    Weekday duties:

  • Train/Coach/Mentor young tenured reps in the department, particularly out of our satellite offices 

  • Assist with team personnel performance management

  • Playing an active role in the hiring process for our team. I.e. interviewing candidates, selecting qualified candidates for the role, etc. 

  • True go-getter and sales leader 

  • Ability to self-motivate and drive team productivity daily 

  • Ability to prioritize tasks effectively

  • Assess workload and delegate responsibilities

  • Willingness to proactively communicate problematic lanes, process, and additional pain points to business stakeholders

  • Regularly report to leadership on team’s metrics, identify trends and propose action as necessary 

  • Creating Work Schedule to provide maximum coverage

  • Control Load postings and help negotiate offers from carriers

  • Communicate effectively with Biz Dev Department about Contracted freight

  • Help Accounting retrieve documents for Carrier payment

  • Service Management and reporting for Teams as well as Company performance

  • Continuous training on Coverage/Sales 

  • Training Reps for future roles (Carrier and Ops)

  • Coordinate Special projects

  • Weekend & After Hour Management:

  • Preparing for weekend shifts by confirming Carrier and Customer teams rosters 

  • Creating documents and spreadsheets for Load management and rate approvals

  • Point of contact for Carrier/ Customer Reps, Managers and Seniors

  • Reporting Weekend activities

  • Make sure the freight that needs to move is moved by end of the weekend

Qualifications

  • 3+ years work experience

  • 1+ years of experience working in Logistics; sales preferred 

  • Ability to sell into unique scenarios that are continuously evolving

Supervisory Responsibility

  • This position has supervisory responsibility.

The Perks of Working With Us

  • Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
  • Leave the suit and tie at home; our dress code is casual.
  • Enjoy office wide engagement activities, team events, happy hours and more!
  • Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
  • Start your morning with free coffee!
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Get paid to work with your friends through our Referral Program!

Your Arrive Experience 
Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work. 

Skills Required

  • 3+ years of work experience
  • 1+ year of experience working in logistics
  • Sales experience preferred
  • Ability to sell into unique, continuously evolving scenarios

What the Team is Saying

Marissa
Branton
Mateo
Samantha
Austin

Arrive Logistics Compensation & Benefits Highlights

  • Healthcare Strength Company materials and job posts consistently list comprehensive medical, dental, and vision coverage alongside mental‑health support via an EAP and wellness app partnerships. Feedback suggests the core health offering is a relative strong point within the total rewards package.
  • Parental & Family Support Multiple postings highlight fully paid parental leave, family medical leave, and onsite Mothers’ Rooms with a structured return‑to‑work program. These elements point to family support that extends beyond basic compliance.
  • Wellbeing & Lifestyle Benefits The benefits lineup features free counseling through an EAP, partnerships with Calm, ClassPass, Rally, and Sanvello, and on‑site gyms or amenities in some offices. Wellness days, office perks, ERGs, and development programs further reinforce a lifestyle‑oriented approach.

Arrive Logistics Insights

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The Company
HQ: Austin, TX
1,700 Employees
Year Founded: 2014

What We Do

Arrive Logistics is a top 4 American truckload brokerage headquartered in Austin, Texas, with 10 locations across North America. Founded in 2014, Arrive delivers unparalleled service and custom strategic solutions to a diverse network of globally recognized brands and vetted carriers. Arrive has 2,000 employees, 5,500 customers, and 10,000 core carriers in its network. The Company has been recognized for its service excellence by more than 50 enterprise shippers in the trailing 36 months. At Arrive, 'We Deliver, So You Can.“ For more information, visit www.arrivelogistics.com.

Why Work With Us

We are an ambitious, high-growth company that pushes the limit of what’s possible for our team and partners. In only 10 years, Arrive surpassed 30,000 competitors to become a Top 7 truckload brokerage — and we’re just getting started. We are on track to break into the Top 5 by 2025 and the Top 3 by 2026.

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